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Reviews of Duke Hotel

5 out of 5
Duke Hotel
Chaikovskogo Lane, 10, Odesa

Reviews

9.4

Exceptional

Rating 10 - Excellent. 215 out of 295 reviews" "
Rating 8 - Good. 63 out of 295 reviews" "
Rating 6 - Okay. 9 out of 295 reviews" "
Rating 4 - Poor. 5 out of 295 reviews" "
Rating 2 - Terrible. 3 out of 295 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

shai

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was awful. There was no similarity between the pictures of the hotel shown in Expedia to what we actually gotten. A big shame. They offered us a breakfast in a box because the hotel was empty of guests. No security in the hotel. The hotel is not accessible so we had to carry our bags by ourselves along the stairs.
Stayed 2 nights in Feb 2022

10/10 Excellent

stephen john kirka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Jan 2022

10/10 Excellent

Mitesh

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent stay
Very good hotel centrally located.
Stayed 2 nights in Nov 2021

10/10 Excellent

Troy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like hotel did not venture much in the hotel
Stayed 3 nights in Oct 2021

8/10 Good

Imad, Redondo Beach

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean with a nice location . The breakfast was good and the service was not bad at all . There wasn’t no mentioning of the VIP status no wine no room upgrade was even mentioned. The hotel is a smoke free which is nice .
Stayed 3 nights in Oct 2021

10/10 Excellent

Guðlaugur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I like this hotel will stay again
Stayed 3 nights in Sep 2021

10/10 Excellent

Aleksey

Liked: Staff & service
Алексей .
Хороший отель . Прекрасный сервис . В следующую поездку остановлюсь в этом же отеле .
Stayed 1 night in Sep 2021

10/10 Excellent

Lev

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, Breakfast, and Staff are amazing. Highly recommend.
Stayed 7 nights in Sep 2021

10/10 Excellent

byron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

4/10 Poor

Alex

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Overall this hotel was good expect there was a problem with our room pertaining to the bed sheets being dirty. We referred to the front desk and the young gentleman was very unprofessional when we asked to talk to the manger he said we can speak to him directly and there is nothing he can do. He began to argue with us and wouldn’t let us speak to the manager. He started to make up stories that the manager was stuck in traffic and then stated that he can’t reach the manager. After seeing him talk to someone lady a few minutes later the manager appears. We tell her that we just saw her in the hotel earlier that morning and she said that she had to change her clothes. It was unprofessional we waited over 40 minutes. After seeing the bed sheets that are dirty in our room they concluded that it’s not their problem. We left the hotel very disappointed! Great hotel overall, but the management is unprofessional and unwilling to help! Also manager doesn’t speak English!
Stayed 1 night in Sep 2021

10/10 Excellent

Moshe

Liked: Property conditions & facilities
Stayed 9 nights in Aug 2021

4/10 Poor

Jamie

Disliked: Property conditions & facilities, room comfort
Bad experience overall , also price was higher
I requested a room with a view and was promised and paid for one … My room was liked a little jail , no window very small with a window in the ceiling that allows sunlight all day long and makes sleeping very uncomfortable 😣 also hot !!! Staff at front desk kind of rude too , not happy at all
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All is good
Stayed 5 nights in Jul 2021

10/10 Excellent

Mohammed

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

10/10 Excellent

Gilbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Real nice place. Super convenient.
Stayed 4 nights in Aug 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay, professional staff
Stayed 2 nights in Jul 2021

10/10 Excellent

ILYA

Stayed 4 nights in Jul 2021

10/10 Excellent

Louis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
everything was excellent. I will use them next trip
Stayed 3 nights in Jul 2021

10/10 Excellent

Slava

Stayed 3 nights in Jul 2021

10/10 Excellent

Anatolii

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2021

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute and comfortable hotel
Stayed 1 night in Mar 2021

10/10 Excellent

Dr.Robert, Dallas Texas USA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfecft hotel experience. I only want this hotel when I return to Odessa.
Stayed 4 nights in Oct 2020

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Duke Hotel is very clean and nice, with a pleasant and helpful staff
Stayed 7 nights in Nov 2020

8/10 Good

Guðlaugur

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
Very nice hotel in the heart of Odessa by the Opera house, but on a quiet street two blocks from all the action (restaurants, etc.) so it was quiet. Nice room, pleasant staff, good breakfast. Would definitely stay here again.
Stayed 2 nights in Sep 2020

10/10 Excellent

Aleksandr

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just stunning
The hotel is amazing . Just amazing. Food, service , room... everything was above exelent. The gentelmen on the reception was really helpful to find places to visit and see in anveru short timenthat we were staying in Odessa.
Stayed 3 nights in Aug 2020

10/10 Excellent

Verified traveler

Everything was awesome!
Stayed 1 night in Aug 2020

10/10 Excellent

Viktor, Vancouver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean. Conveniently located. Good staff. Book with confidence.
Stayed 1 night in Jul 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2020

10/10 Excellent

Ron, Pennsylvania

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great value, nice rooms. I will be excited to stay again when in Odessa
Stayed 5 nights in Jun 2020

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant staff was not customer friendly/service was poor. The food was good.
Stayed 1 night in Mar 2020

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was very impressed with the Duke Hotel. Everything is thought of, everything is perfect from the doorman to the reception people to the maid service. It's quiet in the room, there is enough space even in the smallest room, and the amenities are very nice.
Stayed 1 night in Jan 2020

8/10 Good

Adrian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Anastasiya Matushevskaya on Jan 21, 2020
Dear Karolyn! Thank you for sharing your feedback of your experience with us at Duke Hotel Odessa. We would be happy to welcome you on your next visit to Odessa. With warmest regards, Duke Hotel Team.

4/10 Poor

Vyacheslav, Kyiv

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Looks much worse than on the photos. Bathrooms are exhausted (towel-dryer leaking) and not so clean. Bathroom amenities are poor. The rooms are small. No perks for Expedia members. The room offered at check-in was of lower category than booked (needed to move to another room).
Stayed 2 nights in Dec 2019

8/10 Good

Jerome

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Hotel duke is a comfortable place to stay. It is clean and the bed was extremely nice. i slept well. Breakfast was also very good. All the staff members when always willing to help and very responsive. Thanks for a great trip!
Stayed 2 nights in Dec 2019
Response from Anastasiya Matushevskaya on Jan 21, 2020
Dear Jerome! Thank you for sharing your glowing feedback of your experience with us at Duke Hotel Odessa. We are delighted that you highlight our breakfast, comfort of the room and the high level of service displayed by the team. We would be happy to welcome you on your next visit to Odessa. With warmest regards, Duke Hotel Team.

10/10 Excellent

suzana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019
Response from Duke Hotel Team on Dec 3, 2019
Dear Guest! Thank you for choosing Duke Hotel and for your review. We would be happy to welcome you back. With warmest regards, Duke Hotel Team.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms and restaurant are equal to a typical 5 star hotel found back home in Canada.
Stayed 4 nights in Nov 2019
Response from Duke Hotel Team on Dec 3, 2019
Dear Guest, Thank you for your comments on your experience at Duke Hotel. We are glad to discover that you enjoyed your stay with us and appreciate your kindest comments regarding our rooms and restaurant. We hope to have the opportunity to welcome you back to the Hotel in the not too distant future. With warmest regards, Duke Hotel Team.

8/10 Good

HIROMITSU

Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Stayed 6 nights in Nov 2019
Response from Duke Hotel Team on Dec 3, 2019
Dear Guest! Thank you for choosing Duke Hotel and for your review. We would be happy to welcome you back. With warmest regards, Duke Hotel Team.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent location, and staff were helpful and nice
Stayed 5 nights in Sep 2019
Response from Anastasiya Matushevskaya on Nov 21, 2019
Dear Guest! Thank you for sharing your glowing feedback of your experience with us at Duke Hotel Odessa. We would be happy to welcome you on your next visit to Odessa. With warmest regards, Duke Hotel Team.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Anastasiya Matushevskaya on Nov 21, 2019
Dear Guest! We would like to thank you for choosing Duke Hotel and taking time to share your impressions. We are pleased that you were satisfied our service and facilities. With warmest regards, Duke Hotel Team.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Sep 2019
Response from Anastasiya Matushevskaya on Nov 21, 2019
Dear Mark, Thank you for choosing Duke Hotel and thank you very much for rating the hotel with a perfect score. We are delighted to receive your positive comments, and we look forward to welcoming you again at the nearest feature. With warmest regards, Duke Hotel Team.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms and bathrooms are all new, and the service is excellent))
Stayed 3 nights in Sep 2019
Response from Anastasiya Matushevskaya on Nov 21, 2019
Dear Mark! We would like to thank you for choosing Duke Hotel and taking time to share your impressions. We are pleased that you highly evaluated our service and facilities. The most pleasant reward for us it is leaving our Guests satisfied! We are always glad to see you at Duke Hotel. With warmest regards, Duke Hotel Team.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2019

10/10 Excellent

Tal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like the bed mattresses Very low to ground, it felt like you were sleeping on the floor and in need of new ones, too soft, worn out They need new ones that are much taller and firmer Their mattresses currently are made for an elevated bed frame. NOT just laying on Floor! I travel much so I know what I speak of. Otherwise great facility! Thank you
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
חדרים מרווחים ונקיים שרות מעולה ארוחת בוקר טובה מרכזי
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This property rivals other top hotels in the world. It is clean and well kept. Pool and spa area are great.
Stayed 2 nights in Jul 2019

8/10 Good

Kim Siak Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019