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Reviews of Best Western Plus Oklahoma City Northwest

2.5 out of 5
Best Western Plus Oklahoma City Northwest
2811 NW Expressway, Oklahoma City, OK

Reviews

8.8

Excellent

Rating 10 - Excellent. 23 out of 38 reviews" "
Rating 8 - Good. 10 out of 38 reviews" "
Rating 6 - Okay. 2 out of 38 reviews" "
Rating 4 - Poor. 1 out of 38 reviews" "
Rating 2 - Terrible. 2 out of 38 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

6.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lauren, elk city

Stayed 1 night in Mar 2024

8/10 Good

Jennifer

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked in really late around 1am and the receptionist at the time said she only had one room available and it was a connecting room but that I could talk with the manager in the morning to see if we could switch to another room. The manager in the morning took care of it with no problem. That first morning it was a little loud but I think that may have been because we were right between the pool and gym. We stayed a total of 5 nights and the other nights, we couldn’t hear anything! Everyone on the property was very nice! Good location, centrally located with stores and restaurants!
Stayed 5 nights in Mar 2024
Response from Bob on Mar 22, 2024
Thank you for your feedback

10/10 Excellent

Lyndel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Mike on Feb 26, 2024
Thank you for your positive feedback.

6/10 Okay

karen, Mason City

Traveled with family
Liked: Cleanliness, staff & service
Please replace washer and dryer for your customers. Staff was very friendly 😁
Stayed 1 night in Feb 2024
Response from Mike on Feb 20, 2024
Sorry for the inconvenience.

6/10 Okay

Kelsey

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
One staff member said they could not help with finding a different fridge or move us. My daughters medication has to be refrigerated. After 2 buckets of ice, i went back up and a different person was there. He can and swapped the fridge outlet. Also, the area behind the hotels is exteemely unsafe. I had 4 kids with me and i definitely did not want them out there. Overall, great place for a night. Just worry about safety and some staff members not helping when help could have been given.
Stayed 1 night in Feb 2024
Response from Bob on Mar 21, 2024
apologize for inconvenience we serve batter in your next visit thank you for stay with us

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Great stay.
Good service and very accommodating. Will stsy here again
Stayed 1 night in Feb 2024
Response from Mike on Feb 15, 2024
Thank you for your feedback.

8/10 Good

Jodi, CAMARGO

Traveled with partner
Liked: Cleanliness, staff & service
Property was okay. Room not a clean is I usually expect. Coffee machine in room didn’t work and the bathroom was very small. It was quiet and the bed was comfy. Breakfast was not great.
Stayed 1 night in Feb 2024
Response from Mike on Feb 13, 2024
Sorry for your uncomfortable stay

2/10 Terrible

Tara

Stayed 1 night in Jan 2024
Response from Mike on Jan 30, 2024
Sorry about your uncomfortable stay.

10/10 Excellent

Dolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Mike on Jan 22, 2024
Dear Dolina,Thank you for sharing your positive review of the Best Western Plus Oklahoma city Northwest Inn. We are pleased to hear that your experience has been so enjoyable with us and we have shared your positive comments with our team.

10/10 Excellent

Mika

Stayed 1 night in Jan 2024
Response from Mike on Jan 22, 2024
Thank you for your feedback. I will share with my team.

10/10 Excellent

Shannon

Stayed 1 night in Jan 2024
Response from Mike on Jan 8, 2024
Thank you so much for your time to share your feedback

4/10 Poor

karl, TOPEKA

Liked: Property conditions & facilities
Booked on Expedia and paid in full…We were told that we had not paid and tried to get payment again…not until I spent nearly an hour on the phone with Expedia…was the problem resolved in my favor
Stayed 1 night in Dec 2023
Response from Mike on Dec 30, 2023
Sorry for the inconvenience. Some time the reservation from expedia not sync through because of some technical glich.

10/10 Excellent

Laura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel Close to everything. Very quiet
Stayed 1 night in Dec 2023
Response from Mike on Dec 20, 2023
Thank you for your feedback.

8/10 Good

Kevin D

Liked: Cleanliness, property conditions & facilities
Check in & out was easy . I also like getting text alerts about my reservations. The property is nice & modern , easily accessible location close to the hospital. My only gripe is the comfort of the bed was way too hard . This means a cheap , hard mattress that’s built to endure years of use . I’ve stayed in lots of best western plus hotels & this bed is 2/10 for me
Stayed 1 night in Dec 2023
Response from Mike on Dec 19, 2023
Thank you for your feed back. I am sorry about the bed was not comfortable.

10/10 Excellent

Charles, Austin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean and quiet. We stayed for 3 nights and didn’t have any issues. Breakfast was good and had more options than other hotels I’ve stayed at. Would stay again!
Stayed 3 nights in Dec 2023
Response from Mike on Dec 21, 2023
Thank you

10/10 Excellent

Alexis

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Mike on Dec 9, 2023
Thank you so much for sharing your experience about your stay at Best Western Plus on Northwest Expressway Oklahoma city. We are so glad that you have pleasent stay.

8/10 Good

Jim

Response from Mike on Feb 13, 2024
Thank you for your feedback

8/10 Good

Robert

Liked: Cleanliness, staff & service
The heater/air conditioner malfunctioned the first night and the room was very hot.
Stayed 3 nights in Nov 2023
Response from Mike on Nov 28, 2023
Thank you for your feedback

10/10 Excellent

Tatum

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 3 nights in Nov 2023
Response from Mike on Nov 28, 2023
Thank you for your feedback.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome clean place!
Stayed 2 nights in Oct 2023
Response from Mike on Nov 28, 2023
Thank you for sharing your thoughts

8/10 Good

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Mahesh on Jul 2, 2023
Thank you for your feed back

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Mahesh on Jun 25, 2023
Thank you for your positive feedback. We're thrilled to hear that you had a good experience at our hotel, with friendly staff providing excellent support. We appreciate your review and look forward to welcoming you back on your next visit.

10/10 Excellent

James

Stayed 2 nights in May 2023
Response from Mike on Jun 23, 2023
Thank you for your feed back. I will share this with my staff. your positive feedback is very encouraging to my staff.

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice and good price
Stayed 1 night in Jun 2023
Response from Mike on Jun 9, 2023
Thank you for your positive feedback.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from mike on Jun 5, 2023
Thank you for your feed back. that really encourage our team.

10/10 Excellent

Danita

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The customer service, especially the woman on 2nd shift, was awesome! Super friendly!
Stayed 2 nights in Jun 2023
Response from mike on Jun 5, 2023
We appreciate you taking the time to tell us how great our staff and service is. Thank you again and hope to see you soon.

10/10 Excellent

Reba

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from mike on Jun 5, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service.