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Reviews of Hampton Inn & Suites Oklahoma City-Bricktown

2.5 out of 5
Hampton Inn & Suites Oklahoma City-Bricktown
300 E Sheridan Ave, Oklahoma City, OK

Reviews

8.6

Excellent

Rating 10 - Excellent. 596 out of 1003 reviews" "
Rating 8 - Good. 212 out of 1003 reviews" "
Rating 6 - Okay. 102 out of 1003 reviews" "
Rating 4 - Poor. 42 out of 1003 reviews" "
Rating 2 - Terrible. 51 out of 1003 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Amazing hotel. Good breakfast.
Stayed 1 night in May 2024

10/10 Excellent

John, Simi Valley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time here and will stay here whenever I visit OKC
Stayed 1 night in May 2024

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

8/10 Good

Kent

Clean room. Friendly staff. Good breakfast.
Stayed 1 night in May 2024
Response from DaNell Dorsey on May 3, 2024
Thank you for staying with us, we hope to host you again!

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and welcoming. The pool was great for kids
Stayed 1 night in Apr 2024
Response from DaNell Dorsey on Apr 29, 2024
Thank you for staying with us!

10/10 Excellent

Trinity

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful
Stayed 1 night in Apr 2024
Response from DaNell Dorsey on Apr 29, 2024
We appreciate your feedback! Thank you!

8/10 Good

Victoria

Traveled with family and small children, Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here as a family of four (2 kids and a dog), and really enjoyed our time! Bricktown was lovely and walkable, and as an added bonus the trolley stop was super close and we were there when the trolley was free! There was a mixup with our room (we booked two queens but were given a king); in order to remedy the situation with what was available they upgraded us to a suite for free, so that was awesome! Amazing customer service for sure. The hotel facilites were excellent, and the pool is incredibly kid-centric, which was a perk. Not great for grownups looking to swim laps, as the deepest part was only 4 feet, but with little ones that was actually great for us! Breakfast was delicious and varied, with different meals each day. It was filling and hearty with plenty of options for everyone. I really enjoyed the food! I gave four stars for three reasons: 1. The fees were high. 75 dollar pet fee per stay, and if you’re parking a car it is an additional 20 dollars per day. Eek. I wish they could find a way to include parking in their rate. 2. The bathroom was just okay; the shower was in desperate need of new grout and tile, and it was a little icky (not from lack of cleaning, just old and moldy). The toilet was also lackluster in terms of its ability to flush, and there was no vent or fan in the bathroom. 3. My goodness I think the pillows were made for giants. They were way too large and dense, and I had neck pain every morning. I wish they had softer/thinner options!
Stayed 2 nights in Apr 2024
Response from DaNell Dorsey on May 3, 2024
Thank you for staying with us, we appreciate the feedback!

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from DaNell Dorsey on Apr 24, 2024
Thank you for staying with us!

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from DaNell Dorsey on Apr 24, 2024
Thank you for staying with us!

10/10 Excellent

Rick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I really enjoyed our stay! The staff were great! Its in a great location and we will return!!!
Stayed 2 nights in Apr 2024
Response from DaNell Dorsey on Apr 23, 2024
We are happy to hear you enjoyed your stay with us, Thank you for your feedback!

10/10 Excellent

Terry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A microwave would've been nice
Stayed 1 night in Apr 2024
Response from DaNell Dorsey on May 3, 2024
Thank you for staying with us, we appreciate the feedback!

10/10 Excellent

Brenda

Traveled with group
Liked: Property conditions & facilities
We always stay at the Hampton. Rooms are clean and spacious. Staff is very courteous and friendly. Breakfast is hot and tasty!!
Stayed 1 night in Apr 2024
Response from DaNell Dorsey on Apr 22, 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Kara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from DaNell Dorsey on Apr 19, 2024
Thank you for staying with us!

10/10 Excellent

Nicky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from DaNell Dorsey on Apr 15, 2024
Thank you for staying with us!

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
The beds were great. Very comfortable.
Stayed 1 night in Apr 2024
Response from DaNell Dorsey on Apr 12, 2024
We appreciate the feedback, thank you for staying with us!

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from DaNell Dorsey on Apr 12, 2024
Thank you for staying with us!

8/10 Good

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, comfortable beds. Great pool area, especially for kids, but wish they would heat it more- it’s absolutely freezing! Also no hot tub which is a shame. Great location in Bricktown, close to canal and lots of nice restaurants. Breakfast is ok- could do with more hot food options. Parking is expensive.
Stayed 3 nights in Apr 2024
Response from Danielle on Apr 11, 2024
Thank you for your review. We look forward to seeing you again in the future.

10/10 Excellent

Rick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Apr 2024
Response from DaNell Dorsey on Apr 9, 2024
Thank you for staying with us! We appreciate your feedback.

8/10 Good

Johnna, Jena

Business traveler
Liked: Cleanliness, property conditions & facilities
Unfortunately, there are a lot of homeless people in the area, and I felt unsafe going out after dark.
Stayed 5 nights in Mar 2024
Response from Danielle on Apr 8, 2024
Thank you for reviewing our property. We hope you will consider staying with us again in the future.

2/10 Terrible

Vic

Stayed 1 night in Apr 2024
Response from DaNell Dorsey on May 3, 2024
We appreciate your feedback!

10/10 Excellent

Nadir, Richmond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Danielle on Apr 8, 2024
Thank you for reviewing our property! We look forward to seeing you again in the future.

4/10 Poor

Fiona

I booked the room for our 18-year old son who tried to find shelter from the storm and was turned down at the check-in because the age for check-in was 21. The front desk told us to cancel and get refund from Expedia and the rep at Expedia said we cannot get a refund due to short notice. I do not think it is fair. As a business owner myself, I would have refunded the cost if we cannot provide a service to the customer.
Stayed 1 night in Apr 2024
Response from Danielle on Apr 8, 2024
Thank you for reviewing our property. We apologize for any miscommunication and inconvenience. We hope you will consider booking with us again in the future.

8/10 Good

Eileen

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from DaNell Dorsey on Apr 2, 2024
Thank you for staying with us.

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from DaNell Dorsey on Apr 2, 2024
Thank you for staying with us!

10/10 Excellent

DAVID

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great location for our trip back home to Arizona. The staff were very nice and helpful. We had many options for dining and the recommendations from the staff were "spot on".
Stayed 1 night in Mar 2024
Response from DaNell Dorsey on Mar 27, 2024
We are happy to hear you enjoyed your stay with us, we hope to see you all again!

10/10 Excellent

dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from DaNell Dorsey on Mar 27, 2024
Thank you for staying with us!

10/10 Excellent

Evan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, it was excellent. Great location, breakfast, facility, room, and value. The staff I interacted with were great, but they seemed stretched too thin when we checked in—overall understaffed.
Stayed 1 night in Mar 2024
Response from DaNell Dorsey on Mar 27, 2024
We appreciate the feedback! Thank you for staying with us!

10/10 Excellent

Michaela

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice staff and good pool. No hot tub 😟.
Stayed 1 night in Mar 2024
Response from DaNell Dorsey on Mar 25, 2024
Thank you for staying with us! We appreciate the feedback!

10/10 Excellent

NEIL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from DaNell Dorsey on Mar 25, 2024
Thank you for staying with us!

8/10 Good

Melinda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the area and good staff. Bed was comfortable and surroundings were quiet at night.
Stayed 1 night in Mar 2024
Response from DaNell Dorsey on Mar 22, 2024
We are happy to hear you enjoyed, thank you for staying with us!

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Danielle on Mar 23, 2024
Thank you for your feedback! We look forward to seeing you in the future.

10/10 Excellent

lori

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kids love the pool and the waffles for breakfast. Had a little trouble with the door key and the app did not work either. Overall it was a good experience.
Stayed 1 night in Mar 2024
Response from DaNell Dorsey on Mar 22, 2024
We appreciate the feedback and hope to host you again!

6/10 Okay

Laura

Stayed 1 night in Mar 2024
Response from Danielle on Mar 23, 2024
Thank you for providing feedback on your experience. We hope you will consider staying with us again in the future.

10/10 Excellent

Karen

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking garage was nice to have with direct access to hotel. Pool was perfect for the kids in our crew. Front desk staff was amazing, above and beyond with help, kindness, and accommodating.
Stayed 1 night in Mar 2024
Response from Danielle on Mar 17, 2024
Thank you for the wonderful feedback! We look forward to seeing you in the future.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from DaNell Dorsey on Mar 14, 2024
Thank you for staying with us!

6/10 Okay

Diane

Liked: Staff & service, property conditions & facilities
Hood
Stayed 2 nights in Mar 2024
Response from Danielle on Mar 13, 2024
Thank you for your feedback. We hope you will consider staying with us again in the future.

10/10 Excellent

Chelsie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The atmosphere here is amazing! The rooms are decently sized and not as uncomfortable as some hotel beds. There are lots of dining options around and I highly recommend eating anywhere by the water. 10/10 great experience!
Stayed 1 night in Mar 2024
Response from DaNell Dorsey on Mar 11, 2024
We are glad to hear you enjoyed! Thank you for staying with us!

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We love staying here. Staff is always great. It’s in a convenient area to Bricktown while also being quiet and comfortable. Parking garage option makes things easy!
Stayed 1 night in Mar 2024
Response from DaNell Dorsey on Mar 11, 2024
We look forward to hosting you again! Thank you for staying with us!

8/10 Good

Christel

Stayed 1 night in Mar 2024
Response from DaNell Dorsey on Apr 1, 2024
Thank you for staying with us!

10/10 Excellent

Freddie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stayed one night. Didn’t have any dislikes. The breakfast was decent.
Stayed 1 night in Mar 2024
Response from DaNell Dorsey on Mar 6, 2024
Thank you for staying with us!

10/10 Excellent

Kim

Traveled with family
Liked: Amenities
The pool would’ve been nice. Everything was clean and the staff were pleasant.
Stayed 1 night in Feb 2024
Response from DaNell Dorsey on Mar 5, 2024
Our pool is up and running! we hope you'll come stay with us again!

10/10 Excellent

Kristin

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff! Great breakfast! Loved Raquel!
Stayed 1 night in Feb 2024
Response from DaNell Dorsey on Feb 26, 2024
Thank you, we hope to host you again!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from DaNell Dorsey on Feb 27, 2024
Thank you for staying with us!

10/10 Excellent

Angie

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place to stay when going to a Thunder game.
Stayed 2 nights in Feb 2024
Response from DaNell Dorsey on Feb 26, 2024
We hope to host you the next time they play, thank you for staying with us.

10/10 Excellent

Deborah

Stayed 1 night in Feb 2024
Response from DaNell Dorsey on Mar 22, 2024
We appreciate the feedback, thank you for staying with us!

10/10 Excellent

Clark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and welcoming and easy check-in
Stayed 1 night in Feb 2024
Response from DaNell Dorsey on Feb 26, 2024
We are glad to hear that, thank you for staying with us!

10/10 Excellent

Jayson

Stayed 1 night in Feb 2024
Response from DaNell Dorsey on Feb 26, 2024
Thank you for staying with us!

6/10 Okay

Jeremy

Stayed 1 night in Feb 2024
Response from Danielle on Mar 23, 2024
Thank you for reviewing our property. We look forward to your next visit.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Danielle on Feb 20, 2024
Thank you for your feedback! We look forward to seeing you in the future.

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very welcoming and helpful.
Stayed 2 nights in Feb 2024
Response from DaNell Dorsey on Feb 19, 2024
We are glad you enjoyed your stay with us, we hope to host you again!