“I really wanted to like the room and property as I love the area. But as my friend dropped me off (and thank goodness he didn’t leave right away!) I walked into what I thought was the office. However, there was a sign posted saying the check-in office is at the Pelican Bldg. I’m from out of town so I called the number, spoke to the clerk, explained my situation, and asked how to get to the check-in office. She said, “Well, I don’t know where you are so unsure how to direct you.” Really?!? How……
“In our Expedia profile we have requested 1st floor. No 1st floor rooms were available, which is fine until they tell us there is NOT an elevator!! We are senior citizens with health issues, if what is listed on our profile is not available, we should be notified before booking so we can go elsewhere. This is not acceptable Expedia! And, perhaps the hotel should include on their website that they don't have an elevator!”