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Reviews of Le Berbere Palace

5 out of 5
Le Berbere Palace
Quartier Mansour Eddahbi, Ouarzazate

Reviews

8.0

Very Good

Rating 10 - Excellent. 45 out of 118 reviews" "
Rating 8 - Good. 41 out of 118 reviews" "
Rating 6 - Okay. 21 out of 118 reviews" "
Rating 4 - Poor. 8 out of 118 reviews" "
Rating 2 - Terrible. 3 out of 118 reviews" "

8.6/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Khalid

Stayed 1 night in Dec 2023

10/10 Excellent

RAJESH, Redmond

Liked: Cleanliness, property conditions & facilities
Awesome, beautiful hotel. Thoroughly enjoyed our stay
Response from JAOUAD KASMI on Nov 13, 2023
Hello M. RAJESH, Thank you very much for your feedback following your recent experience at the Berbere Palace, we were very pleased to read your positive remark about our beautiful property. We hope to have the pleasure of welcoming you again soon whenever your travels bring you back to Ouarzazate. Warmest regards,

10/10 Excellent

pAUL

Stayed 3 nights in Apr 2023
Response from Jaouad kasmi on Jun 1, 2023
Hello Mr. Paul,Thank you very much for your feedback following your recent experience at the Berbere Palace. We were pleased to see your remarks. We hope to have the pleasure of welcoming you soon for a new, better experience. Best Regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great in every respect.
Stayed 1 night in May 2023
Response from Jaouad kasmi on May 4, 2023
Dear Sirs, Thank you very much for your feedback following your recent experience at the Berbere Palace. We were pleased to read your remarks. We hope to have the pleasure of welcoming you soon for a new, better experience. Best Regarts

10/10 Excellent

Adam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was amazing. Best night’s sleep in years. Very clean casita style room. Dinner at Tabla Pizza was excellent. Staff very friendly and competent. The hotel grounds are lovely. Would definitely stay here again.
Stayed 1 night in Apr 2023
Response from Jaouad kasmi on Apr 27, 2023
Dear Mr. Adam,Thank you very much for your feedback following your recent experience at the Berbere Palace. We were pleased to read your remarks, especially the wonderful description of the hotel facilities and our staff. We hope to have the pleasure of welcoming you soon for a new, better experience.Best Regarts

6/10 Okay

Kamani, London

Traveled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
We stayed in the hotel room 209 for 3 days. It seems like this hotel is use for one night stay by tourist/visitors visiting the area by buses and move on to another are next day. We tried to purchase USD from the Reception, but it was too difficult because the staff member could not say the exact conversion rate. Day 2 and day 3, towels in our bathroom were not replaced even though it was on the bathroom floor. Last day, towels were on the rail were dirty. We noticed that the cleaners weren’t even vacuum cleaned the room floor. We had to report several Health & Safety issues to the reception, but most of the reception staff gave us the feeling that could not understand what we were saying in English... If the hotel need long staying visitors from UK, they may need to consider the way they treat the customers much better than now. There were only one or two staff members could speak English therefore, we had issues on day 2 & 3 of the stay however, the room 209 we stayed was a large room with a beautiful toilet/bathroom. Day 1, reception staff member (Amalal Soufiane) was very kind and pleasant. He was the only person who could speak to us in English that day and it made a big difference when compared to other days. We were so pleased to see him working after that in the reception area. Last day, we managed to speak to the Hotel General Manager and he seems to be very welcoming, kind and understanding therefore, we do sincerely hope he will make the required adjustments...
Response from Jaouad kasmi on Dec 1, 2022
Hello M. Kamani,Thank you for your feedback following your recent experience at the Berbere palace. We are sincerely sorry that your experience did not meet your expectations and we hope you accept our apologies. We would like to inform you that our staff are English speakers; maybe there were a misunderstanding.We would like to assure you that cleanliness and hygiene are our key priorities, please rest assured that your comments have been shared with the department concerned and we are taking the appropriate measures to prevent future occurrence.We hope to have the pleasure of welcoming you soon for a new better experience.Yours sincerely,

10/10 Excellent

sherri

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
Beautiful property and rooms Little expensive
Stayed 1 night in Nov 2022
Response from Jaouad on Nov 25, 2022
Dear Sherri,Thank you very much for your feedback following your recent experience at the Berbere Palace, we were very pleased to read your positive remark about our beautiful property. We hope to have the pleasure of welcoming you again soon whenever your travels bring you back to Ouarzazate.Warmest regards,

10/10 Excellent

Zuzanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

2/10 Terrible

Litsa

Stayed 2 nights in Mar 2022

8/10 Good

Subhash

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely stay
It was a short yet lovely stay. Polite and very helpful staff from the GM to the bartender.
Stayed 1 night in Nov 2021

6/10 Okay

tziporah

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2021

8/10 Good

David

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Younss on Mar 11, 2020
Thank you so much

8/10 Good

Shelley, Long Island, NY

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Younss on Feb 27, 2020
Thank you

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Younss on Feb 27, 2020
Thank you so much

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from Younss on Feb 20, 2020
Thank you very much

6/10 Okay

AM, Geneva

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Overpriced for what it offers and unhappy front desk staff. We stayed here one night. The facilities are dated and need to be upgraded, the staff isn’t very helpful and there’s nothing special about the property.
Stayed 1 night in Dec 2019
Response from Younss on Dec 28, 2019
We very much appreciate your comments regarding your stay at LE BERBÈRE PALACE. we will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However, I am sorry that such services did not meet your expectations; please allow me to express my sincerest apologies. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards

8/10 Good

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice accommodating staff
My was not feeling well, and staff at breakfast went to all lengths to accommodate her needs. Very attractive grounds and pool.
Stayed 1 night in Nov 2019
Response from Younss on Dec 2, 2019
Dear Leonard, We are very happy that our services were above you expectation this mean that you were completely satisfied by your stay. Thank you so much for your comment Best regards

10/10 Excellent

Eva

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only place to stay in Ouarzazate
Wonderful, beautiful 5 star hotel. Great service
Stayed 1 night in Oct 2019
Response from Younss on Nov 5, 2019
Thank you so much for your magnifique comment

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Younss on Nov 27, 2019
Thank you

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Overall very disappointing given the cost The hotel caters to large bus tours which detracts significantly from any charm it would have.
Stayed 1 night in Oct 2019
Response from Younss on Oct 14, 2019
thank you for your comment which will help us in our ongoing efforts to improve our service

6/10 Okay

PM

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Nice place but service could be better
Stayed 5 nights in Sep 2019
Response from younss on Oct 5, 2019
Thank you so much for your magnifique comment regarding your stay with us

8/10 Good

Verified traveler

Traveled with partner
Liked: Staff & service, property conditions & facilities
This hotel was really nice considering it’s in the desert and quite remote. The rooms were very clean and the staff was very good. The pool was lovely and the dinner was good. Considering the location and it being in a remote village in Morocco I was very impressed. The air conditioning is very loud and I didn’t have a restful sleep but overall it met my expectations and was a nice hotel to stop in on my way to the desert.
Stayed 1 night in Jul 2019
Response from Younss Ben Harma on Jul 23, 2019
Many thanks for such a positive endorsement of our resort and we greatly appreciate your feedback. We are looking forward to welcoming you again during your next stay. Best regards

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Staff & service, amenities
Food is terrible and the staff tried to overcharge us. Nice grounds with a great pool for the family.
Stayed 1 night in Apr 2019
Response from Y on May 15, 2019
At LE BERBERE PALACE, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable luxury
The hotel was very modern and extremely comfortable, with great service. Very comfortable bed, nice and quiet, great shower, quite luxurious furnishings, and large room. Only two things wrong - a bit TOO Western (perfect for some, but I'd rather have adventure), and the cappuccino was sweetened glop from the type of machine that also makes hot chocolate. I'm not fussy - the espresso was half-decent, so I simply added some milk to that, but a fancy hotel at a fancy-hotel price should have good coffee. Still gets a good rating overall (but would have been a 5* if the coffee had been good).
Stayed 1 night in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

4/10 Poor

JC, Florida

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
Nothing but bus loads of tourists. Crowds of people everywhere pushing and shoving. Like a Las Vegas hotel. Room was noisy and had ants in the bathroom. Food was poor at best.
Stayed 1 night in Mar 2019

4/10 Poor

Verified traveler

Stayed 1 night in Mar 2019

10/10 Excellent

Johan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

6/10 Okay

alan

Liked: Cleanliness
Disliked: Property conditions & facilities
Nothing in surrounding area . Old world charm
Was nice 30 years ago. Seems untouched since. Old world charm , nothing in surrounding area. Just a stopover from the desert to Marakesh. Bus loads of tourists use as sleepover
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, it was a very comfortable hotel with obliging staff and most modern comforts. Only criticism is the gym which was very neglected. Squeaky treadmills, only a handful of random free weights/plates, and unusable weight machines that looked 20+ years old that were long broken. A number of guests shared my frustration when we couldn’t do a real workout. Would recommend they either upgrade/replace all the broken equipment or shutdown the gym and stop advertising it as a facility as it only disappoints. Otherwise the hotel was very charming and would recommend.
Stayed 2 nights in Dec 2018

8/10 Good

Jana

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Patrick

Great hotel
It was a great hotel
Stayed 1 night in Sep 2018

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Large bedroom with separate sitting room
I was shown to a huge suite which had a massive bedroom, separate sitting room and a large bathroom. The bedroom had a hard bed, a desk & a dressing table. The bed was made up with a duvet. There was a safe attached to the bedroom cupboard.There was a bright light on air conditioning unit which lit up the room at night which was a little annoying.The bathroom was quite well lit but didn’t have a shaving mirror. A weak hairdryer was provided as well as some large towels. There was a separate toilet. The sitting room had two sofas (which could be turned into bed if you were staying with family) as well as a fridge. There were 2 TVs but they only had CNN & BBC World. There was a small outside terrace with a small table & 2 chairs. The Wi-Fi was weak especially at peak times. The buffet breakfast included all the usual choice as well as freshly cooked eggs. It was easy to park right outside the hotel. There was a nice pool area. There were several restaurants in the hotel and I ate in the Italian restaurant, whilst the food wasn’t particularly authentic it was okayish it was a welcome break from tagines! The staff were friendly and helpful. All the rooms/suites seem to be in two storey cottages so it might be worth asking for a room near reception if you want to avoid a long walk.
Stayed 2 nights in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2018

10/10 Excellent

donna, toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent resort
Amazing stay again. Beautiful pool and great food
Stayed 1 night in Jul 2018

6/10 Okay

john

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Jul 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2018

6/10 Okay

Mary L

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Meh
Hotel is dated and could use a facelift. Room was ok not great. Be aware that if you get an upstairs room, the stairs are narrow and irregular. Not for anyone unsteady on their feet.

10/10 Excellent

Porn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly relaxing stay
Truly a five star with service and luxurious property. Check in felt a bit rushed but everyone else was very helpful. Fitness facilities were a bit worn and I would extend the hours earlier (officially) as there were already people working out there with no issue prior to opening hours.
Stayed 1 night in Mar 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. In the off season, it was a little quiet. I would call this place great for a family with kids, for sure. It's a little oasis in the middle of a working city.
Stayed 1 night in Jan 2018

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reliable standard hotel
The hotel is much larger than the smaller inns in the area, which means there are large groups of tourists and the property can feel crowded. But the functionality of temperature control and hot water was reliable. The rooms are clean and modern, but lack charm and are overpriced. Note that breakfast is NOT included and is extremely expensive. There are some cute places right across the street that are a much better value.
Stayed 1 night in Dec 2017

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
OK
Overnight stay before going into the desert. Practical and comfortable.
Stayed 1 night in Oct 2017

10/10 Excellent

Sheryl, Dallas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our room was very spacious. We were given an upgrade with our Expedia VIP benefits. We were very tired so got room service which was easy and delivered in reasonable time. The four seasons pizza was quite good. Has beautiful pool area.
Stayed 1 night in Oct 2017

8/10 Good

Susie, Los Angeles

Liked: Cleanliness, property conditions & facilities, room comfort
Nice for the Area
I believe this is the only "luxury" hotel in Ourrzazate. Given that fact, this is where you want to stay. The details of the hotel still doesn't come up to par with a 4 star hotel in USA but it's still a very pleasant place to stay.
Stayed 1 night in Oct 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Verry nice pool and bar Food and service was excellent Location is Good Verry good choice over all !!
Stayed 1 night in Jul 2017

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury a cut above small vendor offerings.
Compared with other stays we had in Morocco, Berbere Palace felt much more like a professional resort-style hotel stay, and much of the facilities felt accordingly geared to it. The grounds are large and massive, the rooms also huge, spacious, clean and opulent - but there is a clinical identity to the whole place that lacked some of the charm of the smaller Auberge's we had during our stay. This isn't to detract from what Berbere Palace had to offer - it had everything in spades, and was super luxurious. For the discerning traveller, there is a host of facilities such as multiple bars, restaurants, and grounds to wander, as well as a very comprehensive team of helpful, friendly, and welcoming staff. The pool area looks spectacular and is laid out with deckchairs, sun lounges, a bar by the pool, and outdoor dining areas. Breakfast is in the buffet restaurant, and caters to a range of tastes, even serving pork which wasn't as common during our stay. It isn't a cheap option to stay here, but the money paid is for a luxury that's a cut above small vendor offerings. The resort also appears to see alot of action - particularly with films and film crews. During our stay, there was a film crew staying AND shooting on the grounds of the resort, as well as hosting the competitors of the Moroccan Rally, their individual car crews, the rally press teams and 2 separate buses of tourists. Amazingly, the resort still had an air of peace and quiet to it.

6/10 Okay

Dai, BURLINGAME, United States of America

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Descent facility with poor service.
The check in went ok with the receptionist not speaking English. I was upgraded to a two bed room suite which was nice. The room has basics for five star hotels but is cleaned poorly with stains and hairs to be seen. There was no view other than walls of the surrounding structures. The restaurant experience was very bad as one of the waiters brought a glass wine without showing the bottle that I ordered. It was not until I asked to see the bottle that he admitted he had served a different wine, cheaper one, than what I asked for. Manager came out and apologized but the wine was fully charged as it was served. When checking out, the receptionist claimed that I had had a bottle water in the fridge that I had never touched. After I disputed, he had a housekeeper doublecheck and it became clear that it was her mistake. The receptionist said 'It is OK.' without apologizing. Overall, my stay was disappointing and I think was far from what you would expect from a five star hotel. Clearly the management has not caught up with the facility.

8/10 Good

Jonathan

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful hotel, good location
The hotel is very comfortable, in a beautiful building, and well-appointed, with a great pool. Small issues such as the gym not be open at it's stated hours.

10/10 Excellent

Hector, Florida USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great palace.
Great facilities in Sahara desert. Top service and food. If you want to visit this area is the place to stay.