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Overview of The Upper Level - A Hotel Alternative

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Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds
32-inch LED TV with satellite channels
Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds
Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

4.1/5 Very Good

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Pet Friendly
  • Air Conditioning
  • Kitchen
  • Laundry

Explore the area

    Popular LocationRichard and Pat Johnson Palm Beach County History Museum9 min walk
    Popular LocationClematis Street11 min walk
    Popular LocationHenry Morrison Flagler Museum3 min drive
    AirportWest Palm Beach, FL (PBI-Palm Beach Intl.)12 min drive

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About this area

West Palm Beach

Located in West Palm Beach, The Upper Level - A Hotel Alternative is in the city center and by the ocean. Rosemary Square and Clematis Street are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Palm Beach Zoo & Conservation Society and Rapids Water Park. Traveling with kids? Consider Palm Beach Maritime Museum and South Florida Science Museum. Discover the area's wildlife on a nearby safari, or try your luck with game viewing.
Visit our West Palm Beach travel guide
Popular Location

What's nearby

  • Richard and Pat Johnson Palm Beach County History Museum - 9 min walk
  • Clematis Street - 11 min walk
  • Northwood Village - 2 min drive
  • Henry Morrison Flagler Museum - 3 min drive
  • Rosemary Square - 7 min drive

Getting around

  • Brightline West Palm Beach Station - 16 min walk
  • AirportPalm Beach Intl. Airport (PBI) - 12 min drive

Restaurants

  • Palm Sugar — 12 min walk
  • Roxy's Pub — 13 min walk
  • Kabuki Sushi Thai Tapas — 14 min walk
  • Duffy's Sports Grill — 14 min walk
  • Grease Burger Bar — 15 min walk

About this property

The Upper Level - A Hotel Alternative

3-star family-friendly guesthouse near Rosemary Square
This guesthouse features coffee/tea in a common area, concierge services, and dry cleaning. Free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk, and a free grocery shopping service are onsite. All 10 shared rooms feature free WiFi and pillowtop beds. Comforts include Egyptian cotton sheets and down comforters, and guests will also find conveniences like refrigerators and coffee makers. Private bathrooms are not ensuite.
The Upper Level - A Hotel Alternative offers 10 shared accommodations with minibars and safes. Rooms open to balconies or patios. These individually decorated and furnished accommodations include desks. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. Full-sized refrigerators/freezers and coffee/tea makers are provided. Rooms have detached private bathrooms. Bathrooms include showers, bathrobes, designer toiletries, and complimentary toiletries.

This West Palm Beach guesthouse provides complimentary wireless Internet access. 32-inch LED televisions come with premium satellite channels. Additionally, rooms include complimentary bottled water and shared/communal kitchens. Microwaves, irons/ironing boards, and hair dryers can be requested. A nightly turndown service is provided and housekeeping is offered daily.

The recreational activities listed below are available either on site or nearby; fees may apply.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking
  • Free RV/bus/truck parking
  • Free nearby parking
  • Extended parking

Food and drink

  • Coffee/tea in common area(s)

Family friendly

  • Babysitting/childcare (surcharge)
  • Dry cleaning service
  • Free cribs/infant beds
  • Full-sized refrigerator
  • In-room child care (surcharge)
  • Laundry facilities
  • Microwave (on request)

Conveniences

  • No elevators

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Free grocery shopping service
  • Laundry facilities
  • Multilingual staff
  • Turndown service

Outdoors

  • Terrace

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Down comforter
  • Egyptian cotton sheets
  • Free cribs/infant beds
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathroom (detached)
  • Designer toiletries
  • Hair dryer (on request)
  • Shower

Entertainment

  • 32-inch LED TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Free bottled water
  • Microwave (on request)
  • Minibar
  • Refrigerator
  • Shared kitchen access
  • Stovetop

Outdoor space

  • Balcony or patio

More

  • Desk
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Safe
  • Shared accommodations
  • Turndown service

Policies

Check-in

Express check-in
Minimum check-in age - 16

Check-out

Check-out before 3 PM
Express check-out

Special check-in instructions

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 3 PM please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets stay free

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Free cribs (infant beds)

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

Property is also known as

Upper Level Hotel Alternative West Palm Beach
Upper Level Hotel Alternative
Upper Level Alternative West Palm Beach
Upper Level Alternative
The Upper Level A Hotel Alternative
Upper Level Alternative West
The Upper Level A Alternative
The Upper Level - A Hotel Alternative Guesthouse
The Upper Level - A Hotel Alternative West Palm Beach
The Upper Level - A Hotel Alternative Guesthouse West Palm Beach

Frequently asked questions

Can I cancel my reservation for free at The Upper Level - A Hotel Alternative and receive a full refund?
Yes, The Upper Level - A Hotel Alternative offers free cancellation on select room rates, because flexibility matters! Please refer to The Upper Level - A Hotel Alternative cancellation policy on our site for more details about any exclusions or requirements.
Is The Upper Level - A Hotel Alternative pet-friendly?
Yes, pets are allowed at this property.
How much is parking at The Upper Level - A Hotel Alternative?
Self parking is free at this property; nearby parking is also free.
What time is check-in at The Upper Level - A Hotel Alternative?
Check-in ends–anytime.
What time is check-out at The Upper Level - A Hotel Alternative?
Check-out is at 3 PM.
Where is The Upper Level - A Hotel Alternative located?
This family-friendly West Palm Beach guesthouse is located near the airport, within a 15-minute walk of Richard and Pat Johnson Palm Beach County History Museum and Clematis Street. Rosemary Square and Kravis Center For The Performing Arts are also within 2 mi (3 km). Brightline West Palm Beach Station is 16 minutes by foot and West Palm Beach Station is 22 minutes.
4.1
Very Good
5 - Excellent
48
4 - Good
30
3 - Okay
9
2 - Poor
3
1 - Terrible
8

4.5/5

Cleanliness

4.5/5

Staff & service

0.0/5

Amenities

4.2/5

Property conditions & facilities

1/5 Terrible

Sad face IconDisliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY HERE
This was not a hotel. bad neighborhood and we could not even get in to check in. no answer when we called. homeless sleeping out front and no markings on door. we drove past it 3 times. we had to pay $170 at another hotel.

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not your typical hotel.
I have very mixed feelings about how to rate this hotel. It is obvious that a lot of work went into updating the decor, the staff was extremely friendly, and the room was clean and spacious. I've also never seen a hotel TV that offered every single premium movie channel. However, I wasn't really crazy about sharing a bathroom (although it wasn't a problem). And a storefront entrance with a one floor walk up does not create the best first impression. I think it would have been a better experience if we had been staying for a few days.

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
the new gold standard in lodging
This was an absolute hidden gem. From the moment you walk in (must have reservation, no street traffic), you are greeted and swept off your feet by a very personalized and constantly attentive yet unintrusive staff. Every room is different, the decor is in a league of its own as the energy flows.from one area to another. Every area has its own sounds and ambiance yet they do not compete. The artwork is all commissioned by a local artist, each piece invoking its own emotional response. this was a unique experience where one can meet new people, see a whole new level of service and maybe even leave your comfort zone for a bit by enjoying the beautiful "outside shower" overlooking downtown......seriously, you can take a shower as you watch the hustle and bustle of downtown. if you are looking for a fresh experience in a true hotel alternative all while being wowed by the service and getting lost in the detail and style of your environment, this is a must book for your trip. one night and you will not be disappointed. So leave your shell and venture away from the cookie cutter esthetics of the chain hotels. Experience luxury, style, art, and superior service of a top end resort without the same old boundaries and you will see why this is the "Upper Level"

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
just awesome
outstanding service and fantastic place with great comfort.

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Clematis Street
Good stay with great staff. I loved the outdoor shower coming with room No.4. For weekend entertainment Clematis Street is just a short walk.

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