Ratings based on 63 Verified Reviews

4.3 out of 5
83% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Melbourne, Aus.

Awful hotel in nice location

Posted Sep 14, 2017
Pros: The location was good, right on the beach and there are lots of café/restaurants to eat at.
Cons: Should be advertised as a "guest room" not apartment. Room needs refreshed to be rid of smell and could include extra comforts like blanket, tissues.
Location: Nice to walk along the esplanade to cafés and shops, beach is lovely and a walk on the pier at sunset is relaxing.
We booked a "Beachfront Studio Apartment" but it was just a small smelly room. There was a bed, a wall unit in the corner with fridge/kettle and TV - that's it. There was no sofa/seating to watch TV ...... you had to sit on the bed. There was no table/chair to sit and have coffee/breakfast ...... you had to sit on the bed. There was a 2 person spa in the bathroom with the shower above it - but with no step or hand rail it was difficult to get into and downright dangerous to get out of. The room stank so much we had to leave the sliding door open all night which meant we were woken at 7am each morning by staff using leaf blowers to clean alfresco area of café below. When we asked about moving to another room we were offered a one bedroom GARDEN view apartment ...... at an extra cost! There are much better - and less expensive places to stay.
Comment from Hotel Management
Nov 10, 2017 by Front office Manager, Hotel Management
Thanks Di2 for your review. We are very disappointed to say the least with your comments about our lovely "Studio Beachfront" To start with our Studios are advertised as "Studio Beachfront" there is no mention of it being an apartment whatsoever. All our apartments DO HAVE a blanket for the cooler nights and there is NO WAY the Studio or any of our apartments would of had a "Smell" our cleaners are very thorough and they sanitize everything, our Studio's ALWAYS have 3 chairs where you can sit and watch TV, you Di2 are the ONLY guest we have had a review like this from, if this is what you thought of the Studio Beachfront you were staying in why didnt you come to reception and say something, all you did was ask if you could have a bigger room (nothing was mentioned whatsoever about any smell) and we said yes we can offer you a 1 bedroom apartment at a slightly higher nightly rate. As far as the spa/bath is concerned we have had no other complaints at all, if they were at all dangerous they wouldn't be there. Please future guests read the above review as this is what most other guests say about the cleanliness of our property.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 24, 2017
Booked hotel for my Mother, very happy with the hotel and location
3 out of 5
by A verified traveler

Lacking some detail

Posted Jun 27, 2017 on Wotif
Tea and coffee on offer but no cups or mugs. No wine glasses either
5 out of 5
by A verified traveler

Posted May 17, 2017 on Hotels
We had a great stay at Alassio. Our room was on the ground floor which was fantastic with our children as they had great access to the swimming pool and we could easily watch them from our patio area.
5 out of 5
by Robin

Palm Cove Heaven

Posted May 4, 2017 on Hotels
Great location, close to many shops and restaurants, and lots of walking paths.
4 out of 5
by Carlyne

Good choice for a family

Posted Apr 17, 2017 on Hotels
Good choice for a family as it is possible to have. A 2 bedroom apartment.
5 out of 5
Recommended
for Everyone
by A verified traveler

Christmas at Palm Cove

Posted Dec 28, 2016 on Wotif
Pros: Very friendly and the rooms were beautiful.
Location: The jetty is across the road if you want to go fishing and the Sea kayak hire is there as well.
Had a lovely stay at Alassio. Easy to find and in a perfect position at the end of the beach. Close to the beach and all of the restaurants. The stinger nets were straight across the road.
4 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

Lovely beach view

Posted Oct 29, 2016 on Wotif
With balcony facing east, we enjoyed beautiful sunrises every morning. Some rooms enjoy a poolside view. Cafes right below accommodation are very good. Enjoyed the pool and spa. Staff are friendly and helpful. A peaceful and relaxing holiday experience all-round.
5 out of 5
by A verified traveler

Posted Sep 26, 2016 on Hotels
Beautiful place to stay!!!
2 out of 5
by A verified traveler from Victoria

Good for a shirt stay only

Posted Aug 13, 2016 on Wotif
Room was not what we expected, should say tea & coffee facilities ONLY. Above a cafe so can be a bit noisy. The views are good but tiny balcony. If only going to stay for a couple of nights this is a good cheap stay. No table at all, which was an inconvenience.