Ratings based on 1,200 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from LA
Kinda far from dt, but room decor is very uniquePosted Mar 20, 2018
This is a very unique hotel, got a very interesting vibe to it. Has a pool and very small, not a luxury resort but def fun for young ppl
for Everyoneby A verified traveler from vancouver
palm springs hipsters paradisePosted Mar 19, 2018
Pros: cool ambiance
Cons: cantr think of anything
Location: It is a perfect location to go into town proper but you feel a little out of the mainstream city and near the mountains etc
loved my room ,the spa was amazing pools fun cafe good ,loved the ambiance and staff all friendly which was important since I was travelling alone and its nice to feel someone is interested in your well being and comfort. I would definitely stay there again
by A verified traveler from New York, NY
Not for business tripsPosted Mar 19, 2018
Pros: The bed, the staff pruning the plants outside, the food from the Amigos restaurant.
Cons: The comfort of the room, it also didn't feel very clean aside from the bed. I found 3 pieces of trash in the room.
Location: The location was good and convenient to everything in Palm Springs.
The hotel was a bit modern but also kitschy. The bed was comfortable but situated on the ground which was awkward and the lock on my patio door didn't work. I had no food menu in my room and I found traces of the last person still in the room, trash bits and aspects that were not fully cleaned. The bed was clean though. The room is built like a tent in Coachella I assume.. it was a cool idea but could have been executed better...
by A verified traveler from Canada
Cool hotel, cold staff.Posted Mar 16, 2018
Pros: Rooms are cool.
Cons: Staff. Fire everyone and start from scratch.
Location: Pretty close to down town and all the good restaurants.
Stayed two nights at the Ace Palm Springs. The place is pretty cool, better than it looks in the pictures actually, but that’s where it ended. The staff in general we found to be pretty much indifferent (except Mikey at the bar, he was cool). Restaurant was ok at best. I’m not usually a complainer, but nobody made any effort at all. Customer service lessons are in order.
by A verified traveler
Not worth the pricePosted Mar 12, 2018
I stayed 2 nights in a room with a patio and outdoor fireplace, which was quite nice. But the hotel is too "hip" for its own good. It has self-consciously done up the rooms in its cute beach-shack style but there's no place to put your clothes. Seriously. There was a little steamer trunk that I guess I was supposed to use instead of a dresser, but it didn't really cut it. And there was a pole with hangars above the minibar that only would have worked if you had very short clothes (you could have gotten a little more room by moving all the stuff off the minibar, but come on). We also had to listen to other people's music a fair amount. And finally, the $34/day "resort fee" on top of the room (which was already pretty pricey) was just offensive. The restaurant staff were quite nice - but overworked and it took a long time to get your waiter's attention. One of them even joked about how he'd be back in 45 minutes.
for Everyoneby A verified traveler from Portland, Oregon
Best people and culture in Palm SpringsPosted Mar 5, 2018
Pros: March - April, the Ace Hotel has an amazing Mexican-style breakfast/brunch for $20.00 poolside. We had no idea, and it was a delicious surprise.
The Ace Hotel is not the nicest hotel in Palm Springs, nor are they trying to be. However, it is the most fun place to stay in the city, by a mile. If you are snooty, then keep your reservation at the perfect, fancy hotel. If you want to have fun at the best poolside culture in PS, want to meet and talk to other cool/fun people, and don't mind a little 'patina' on your hotel, then the Ace Hotel is perfect for you. My wife and I couldn't have been happier with our choice for our first trip to PS. To confirm our confidence in this review, we visited many other hotels on the free bicycles from the Ace. There were definitely some nicer hotels, but the atmosphere was stiff and dull. Our Ace room was one by the pool with a patio. Great spot.
for Everyoneby A verified traveler from Waterdown ON
Cool and comfortable HotelPosted Mar 4, 2018
Pros: Great vibe, comfortable and fun. Restaurant and bar are good with lots of activities. Great free bikes to cruise around town.
Cons: Higher beds. Coffee makers in room
The Ace is a nice mix of vintage cool, relaxing vibes with some action thrown in for kicks. The clientele is a younger crowd (we are mid fifties) but this gives the place a nice energy which contrasts with the very laid back vibe of the town. We had a standard King room by the secondary pool that was quieter than the main pool and very nice. Didn't have a private courtyard but did have a fireplace and chairs outside that was nice to hang out at. The room was big but the cold concrete floor could use some throw rugs. The bed is very comfortable but very low to the ground and was a little tough to get out of, sore knees and all. Day staff was fantastic and helpful but the night staff we encountered was oddly uninformed (didn't know about bike rentals, couldn't find glasses for the water provided.) Had some fun meeting people and playing trivia in the bar. We would stay here again in a heartbeat.
for Everyoneby A verified traveler from California
Novel room decor and furnishings. Overpriced snackPosted Mar 3, 2018
Convenient and nice pool. Can be noisy due to dogs and kids.
for Couplesby A verified traveler from Vancouver
The staff's hospitality was amazing!Posted Mar 3, 2018
Pros: The staff were the standout in a good hotel experience.
The staff were amazing. From the reception to the cleaning and engineering staff, everyone went out of their way to help. The restaurant staff were friendly, helpful and provided great customer service. Hotel was really good but the staff made the experience.
for Everyoneby A verified traveler
Posted Feb 21, 2018
Great experience. Such a cool hotel and very comfortable room.