Not one we will return to!!!
Posted Apr 16, 2016 on Hotels
We stopped here overnight prior to a Disney trip. Room itself was satisfactory but so much was not!!
We were on the third floor with sensible 8 & 10 yo kids ... good job really as the window had no child lock and hinged from the left of the frame creating a massive drop to the concrete below. What was more unbelievable was the fact that the kids bed was directly below the window, so if a child were to stand on the bed the window sill was knee height ... needless to say, the window stayed shut, and no-one went sleepwalking that night!
At 9.00 just after the kids had finally gone to sleep, they were awoken by a bus load of school kids making a racket outside our door... after unsuccessfully asking them to quieten down ourselves, we asked reception to sort it out. They rung a teacher who came up to speak to them .... (a whole different story here ... ) ... why oh why did they put families on the same floor as a school party? Horrendous planning!!! Our kids then took another 2 hours to get back to sleep!
The next morning when asked if we'd enjoyed our stay, we said no, it had been very noisy .... this was not acknowledged at all ... the male receptionist ignored our response totally,, and proceeded to ask us to pay city tax!!! WHAT IS CITY TAX??????!!!!!! Beware all ... this is not included when you book on line! Only a few euros but still unexpected for us.
All in all, I would definitely not return to this hotel and would not recommend it to anyone!