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Reviews of Tervis Medical Spa Hotel

3.5 out of 5
Tervis Medical Spa Hotel
Seedri 6, Parnu

Reviews

8.0

Very Good

Rating 10 - Excellent. 50 out of 181 reviews" "
Rating 8 - Good. 87 out of 181 reviews" "
Rating 6 - Okay. 31 out of 181 reviews" "
Rating 4 - Poor. 9 out of 181 reviews" "
Rating 2 - Terrible. 4 out of 181 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Ludmila

Stayed 2 nights in Sep 2023
Response from Spa Tervis on Sep 25, 2023
Hello Ludmila. Thank you a lot for your score. Hope to welcome you back soon! With best regards

6/10 Okay

Verified traveler

Business traveler
Stayed 1 night in May 2023
Response from Tervis Spa Hotel on Jul 5, 2023
Hello. Thank you for taking the time to rate us, it is much appreciated. With best regards,

8/10 Good

Reijo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Tervis kylpylähotelli on May 9, 2023
Hei Reijo, kiitos paljon vierailustanne meillä Terviksessä ja palautteestanne. Oikein mukavaa kevään jatkoa ja tervetuloa uudelleen vieraaksemme. Ystävällisin terveisin,

8/10 Good

Auvo

Stayed 2 nights in Nov 2022

10/10 Excellent

Marje

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2022

2/10 Terrible

Colleen

Traveled with group
Disliked: Staff & service, property conditions & facilities, room comfort
The worst stay
I was there for. Wedding and the staff was very rude to both of us. I will never stay there and I have told all my friends to not stay at that place. We had a terrible experience. I have many friends that live there in Estonia.
Stayed 2 nights in Jul 2022
Response from Spa Tervis on Aug 8, 2022
Dear Colleen! We are saddened to read that your experience was not that which we wish for our guests. Our apologies.

10/10 Excellent

Heiki

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Spa Tervis on Jul 25, 2022
Dear Heiki, Thank you for taking the time to share your feedback. I am pleased that you had a great stay with us at Spa Tervis and I hope that we have the opportunity to welcome you back again soon.

6/10 Okay

Mark

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Okay hotel—Rooms are dated
The hotel was okay. It seems the breakfast area and reception have been recently updated and are well kept. Also, from the pictures on hotels.com, the rooms looked nice and updated. However, I was a bit disappointed. The room I had was clean, but quite dated and worn. The wood on the bathroom door was warping and the seating area was quite dated. Again, it’s a clean hotel, and I’m sure the other rooms are updated. However, I can only review on the room I was given.
Stayed 1 night in May 2022
Response from Spa Tervis on Jun 13, 2022
Hello Mark. Thank you for taking the time to post this review, we appreciate the feedback. However, we are very sorry to know you experienced inconvenience in the room. Your comments are valued and will be used to consider improvements in the future. Looking forward to welcoming you.

10/10 Excellent

Dagmar Helena

Stayed 1 night in Feb 2022
Response from Spa Tervis on Feb 23, 2022
Hello. Thank you so much for the rating, we appreciate it! Glad to see you enjoyed your stay with us. Kind regards,

10/10 Excellent

caroline

Liked: Staff & service, property conditions & facilities, room comfort
Outstanding spa hotel
Amazing chill out time bith in spa and in the great walks close by. Loved the seaside walk and easy walk to town. Cannot fault my stay.
Stayed 2 nights in Jan 2022
Response from Spa Tervis on Jan 10, 2022
Dear Caroline. We are delighted your stay at the Spa Tervis went so well. Thank you for sharing your feedback. Kind regards,

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness
Normal Spa Hotel
Normal Spa hotel .There is with parking problems. Personal in reception was in better mood then last time( last visit in July)
Stayed 2 nights in Aug 2021
Response from Spa Tervis on Aug 25, 2021
Hello. Thank you for taking the time to rate us, it is much appreciated. We hope to welcome you back soon! Kind Regards

6/10 Okay

Laydi

Liked: Cleanliness
Got a parking ticket although i parked on hotel premises; Food was not great, pillow uncomfortable and very cheap phome pillow; simple hotel. Big hotel and difficult to find the room as hotel is a ant maze eith bad signing. Price matching to with what you get.
Stayed 3 nights in Aug 2021
Response from Spa Tervis on Aug 17, 2021
Dear Laydi! Thank you for staying with us at Tervis and for taking time to share your feedback with us. I would like to thank you for pointing out the areas, where we could improve on. Hope you'll consider staying with us again in the future.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, good location.
Stayed 1 night in Feb 2021
Response from Tervis Medical spa Hotel on Feb 26, 2021
Hello. Thank you a lot for your review and score. Hope to welcome you back soon! With best regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Seinad kostavad küll väga hästi läbi, aga üldiselt oli puhas ja korralik hotell. Külastaks veel.
Stayed 1 night in Aug 2020

6/10 Okay

Helen

Traveled with family
Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2020
Response from With best regards, Spa Tervis on Aug 7, 2020
Dear Guest! Thank Your for choosing Spa Tervis for Your recent stay in Pärnu and gave us Your rating. We appreciate it and look forward to welcoming you to our reception again!

10/10 Excellent

Verified traveler

Stayed 2 nights in Jun 2020
Response from Tervis Medical Spa on Jul 6, 2020
Dear guest, thank you for giving us your rating!

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2020
Response from Kathleen Abel on Jun 22, 2020
Dear guest, Thank You for choosing Spa Tervis for Your recent stay in Pärnu and giving us Your rating. We appreciate it and look forward to welcoming you again! Kind Regards Spa Tervis

8/10 Good

Aigars

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from With best regards, Tervis Medical Spa Hotel on Feb 13, 2020
Dear Aigars! Thank Your for choosing Tervis Medical Spa Hotel for Your recent stay in Pärnu and sharing Your wonderful feedback with us! Hopefully You'll visit us again soon!

10/10 Excellent

Ellen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Tervis Medical Spa Hotel on Feb 13, 2020
Thank Your for choosing Tervis Medical Spa Hotel for Your recent stay in Pärnu and gave us Your rating. We appreciate it and look forward to welcoming you to our reception again! Kind Regards

8/10 Good

ST

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly and helpful and the place was clean. The rooms are very basic and a little warm and stuffy though when the weather is warm.
Stayed 1 night in Aug 2019

10/10 Excellent

Margaux

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a beautiful stay at Tervise Medical Spa Hotel this summer. The bedroom had been refurbished recently - it was super cosy, comfortable and all appliances working. No noise whatsoever but a bit hot during summer days. The access to the spa was super easy too. The hotel is only a short walk from the center town (12min), the beach (15min) and the luxuriant park around (5min). The car park was included and the breakfast had a large selection of food which was amazing. All in whole, we recommend!
Stayed 1 night in Aug 2019

8/10 Good

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is clean, staff friendly and helpful. Walking distance to numerous restaurants and nice beach. WiFi is a little slow at times.
Stayed 4 nights in Jul 2019

8/10 Good

ESA

Stayed 3 nights in Jan 2024
Response from Spa Tervis on Jan 29, 2024
Hello. Thank you a lot for your score. Hope to welcome you back soon! With best regards,

4/10 Poor

Inga

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Strange breakfast buffet rules
Everything was more or less nice, but I need to say that it was first time in my life when I was staying at the hotel where breakfast closed exactly 10.30 on a sunday. I came there 10.20 and thought that I will be able just to sit down and relax a while after a procedure, but couple of minutes before closing there came angry lady that asked us to leave and brought a box hinting that we need to move breakfast from the plates to the plastic box (she did not talk english). She stood from a distance looking angry at us like we were criminals. I kind of got to understand that there are very strict rules … but the fact is that it spoiled my sunday a lot - you feel kind of kicked out even if you have not done nothing wrong. If you have such a strict rules that i have to leave 10.30 exactly then you should write it somewhere or at least inform with check-in. Nowhere i Europe in any breakfast buffets i’ve seen anything similar… I think you know by working in this branch what factors can spoil the common experience. It was not so nice to feel like an idiot.
Stayed 1 night in Sep 2023
Response from Spa Tervis on Oct 3, 2023
Dear Inga, Thank you for your feedback regarding your stay with us. We were very concerned to read about the aspects you expressed disappointment with. We apologise for this and please rest assured that we will investigate these issues thoroughly and address it with the relevant teams accordingly, as we do with all feedback. We sincerely apologize for the situation and hope you still have a great holiday in our hotel. With best regards

4/10 Poor

Verified traveler

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Spa Tervis on Aug 16, 2023
Dear Anonymous. Thank you for taking the time to share your feedback. We are saddened to see that your experience was not that which we wish for our guests. Our apologies.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Spa Tervis on Aug 11, 2023
Hello! Thank you for taking the time to share your feedback. We are pleased that you had a great stay with us at Spa Tervis and we hope that we have the opportunity to welcome you back again soon.

8/10 Good

Sami

Liked: Cleanliness, staff & service
nice hotel, rooms too hot
Stayed 1 night in Aug 2023
Response from Spa Tervis on Aug 8, 2023
Dear Sami, Thank you for staying in Spa Tervis and sharing your feedback with us! It’s a pleasure to hear that overall you had a wonderful stay. We are sorry for the inconvenience you had in the hot room! We have air conditioning only in superior rooms. Hopefully, You’ll be back soon, we’d love to welcome You back!

6/10 Okay

ismo

Traveled with family
Liked: Staff & service, room comfort
Stayed 1 night in Jul 2023
Response from Spa Tervis on Aug 7, 2023
Dear Ismo, Thank you for taking the time to rate us, it is much appreciated.With best regards,

8/10 Good

Heikki

Liked: Cleanliness, property conditions & facilities, room comfort
Liikunnallinen loma
Hyvä sijainti rannan tuntumassa. Kuntosali ja 25 m uima-allas takasivat nautinnolliset treenaukset.
Stayed 3 nights in Jul 2023
Response from Tervis -kylpylähotelli on Aug 7, 2023
Hei Heikki, Kiitos vierailustasi hotellissamme ja saamastamme mukavasta palautteesta. Hienoa huomata, että kaikki sujui mainiosti ja olet viihtynyt hyvin vieraanamme. Oikein mukavaa kesän jatkoa ja tervetuloa uudelleen vieraaksemme. Ystävällisin terveisin,

8/10 Good

Marko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Spa Tervis on Aug 7, 2023
Dear Marko, Thank you for taking the time to rate us, it is much appreciated.With best regards

10/10 Excellent

Jorma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Spa Tervis on Aug 7, 2023
Dear Jorma, Thank you for the most delightful feedback! We hope to welcome you back soon!

8/10 Good

Kristian

Liked: Staff & service, property conditions & facilities, room comfort
SemiOk
Ihan ok. Kylppäri olisi voinut olla puhtaampi.
Stayed 2 nights in Jul 2023
Response from Tervis -kylpylähotelli on Jul 21, 2023
Hei, kiitos vierailustasi hotellissamme ja saamastamme mukavasta palautteesta. Lähetämme sen eteenpäin vastaavien osastojen johtajille ja toivottavasti nähdään taas!

10/10 Excellent

Johanna

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms had everything one could need except shampoo, conditioner and hairdryer. The spa is great an Japanese bath is the greatest!
Stayed 2 nights in Jul 2023
Response from Spa Tervis on Jul 19, 2023
Dear Johanna, Thank You for choosing Spa Tervis for Your recent stay in Pärnu and sharing Your wonderful feedback with us! It's a joy to hear that You enjoyed every single aspect of Your stay. Hopefully You'll visit us again soon!

8/10 Good

Iiro

Liked: Cleanliness
Tylsä, mutta toimiva
Hyvä perushotelli. Ilmastointi toimi hyvin kuumana aikana. Aamupalan toimivuus oli huono. Kahvikoneet eivät toimineet kunnolla yhtenäkään aamuna ja jonot olivat melkoiset. Astioiden omatoiminen palautus aamiaisella ei nostanut lomatunnelmaa. Henkilökunnan asenne asiallinen, ei mitenkään ystävällinen.
Stayed 3 nights in Jul 2023
Response from Tervis -kylpylähotelli on Jul 18, 2023
Hei Iiro, Kiitos palautteestasi ja siitä että olet valinnut Tervis kylpylähotellin. Ikävää, että aamupalan toimivuus oli huono, mutta mahtavaa, että huone oli mieluinen. Ystävällisin terveisin,

8/10 Good

Niilo

Traveled with group
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Spa Tervis on Jul 10, 2023
Hello Niilo, thank you for taking the time to post this review, we appreciate the feedback.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Hotellilla paljon aktiviteetteja
Uimaosasto erittäin hyvä. Sijainti erinomainen. Huoneen kylpyhuoneessa homeenhaju.
Stayed 3 nights in Jul 2023
Response from Tervis -kylpylähotelli on Jul 6, 2023
Hei! Kiitos vierailustasi hotellissamme ja saamastamme mukavasta palautteesta. Hienoa huomata, että kaikki sujui mainiosti ja olet viihtynyt hyvin vieraanamme. Oikein mukavaa kesän jatkoa ja tervetuloa uudelleen vieraaksemme. Ystävällisin terveisin,

6/10 Okay

Juha

Stayed 1 night in Jul 2023
Response from Spa Tervis on Jul 6, 2023
Hello Juha, Thank you for your feedback.Have a nice summer!

8/10 Good

Tuomo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hyvä hinta-laatu suhde
Stayed 1 night in Jul 2023
Response from Tervis -kylpylähotelli on Jul 5, 2023
Hei Tuomo, kiitos paljon vierailustanne meillä Terviksessä ja palautteestanne. Oikein mukavaa kesän jatkoa ja tervetuloa uudelleen vieraaksemme. Ystävällisin terveisin,

6/10 Okay

Leena

Liked: Staff & service
Stayed 2 nights in Jun 2023
Response from Spa Tervis on Jul 10, 2023
Hello Leena, thank you for taking the time to post this review, we appreciate the feedback.

8/10 Good

Tuija

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Tervis -kylpylähotelli on Jul 5, 2023
Hei Tuija, Kiitos vierailustasi hotellissamme ja saamastamme mukavasta palautteesta. Hienoa huomata, että kaikki sujui mainiosti ja olet viihtynyt hyvin vieraanamme.Oikein mukavaa kesän jatkoa ja tervetuloa uudelleen vieraaksemme. Ystävällisin terveisin,

6/10 Okay

Jenni

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Tervis Spa Hotel on Jul 5, 2023
Dear Jenni, Thank you for taking the time to rate us, it is much appreciated.Wtih best regards,

8/10 Good

Sinikka

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Tervis -kylpylähotelli on Jul 5, 2023
Hei Sinikka, Kiitos vierailustasi hotellissamme ja saamastamme mukavasta palautteesta. Hienoa huomata, että kaikki sujui mainiosti ja olet viihtynyt hyvin vieraanamme.Oikein mukavaa kesän jatkoa ja tervetuloa uudelleen vieraaksemme. Ystävällisin terveisin,

8/10 Good

Milla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023
Response from Tervis Spa Hotel on Jul 5, 2023
Dear Milla, Thank you for taking the time to rate us, it is much appreciated.With best regards,

8/10 Good

Björn

Liked: Staff & service, room comfort
Stayed 2 nights in Jun 2023
Response from Tervis Spa Hotel on Jul 5, 2023
Dear Björn, Thank you for taking the time to rate us, it is much appreciated.With best regards,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Property conditions & facilities
Stayed 1 night in Jun 2023
Response from Tervis Spa Hotel on Jul 5, 2023
Dear, Anonymos!Thank You for choosing Spa Tervis for Your recent stay in Pärnu and gave us Your rating. We appreciate it and look forward to welcoming you to our reception again!Kind regards,

10/10 Excellent

Reino

Traveled with group
Liked: Cleanliness, property conditions & facilities
Todellarauhallinen paikka, hienossa puisyomaisessa ympäristössä.
Stayed 2 nights in May 2023
Response from Tervis kylpylähotelli on May 9, 2023
Hei Reino, Kiitos vierailustasi hotellissamme ja saamastamme mukavasta palautteesta. Hienoa huomata, että kaikki sujui mainiosti ja olet viihtynyt hyvin vieraanamme. Oikein mukavaa kevään jatkoa ja tervetuloa uudelleen vieraaksemme. Ystävällisin terveisin,

8/10 Good

Ismo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yllättävä
Positiivinen yllätys
Stayed 1 night in May 2023
Response from Tervis kylpylähotelli on May 9, 2023
Hei Ismo, Kiitos palautteestasi ja erittäin mukava kuulla, että vierailunne oli onnistunut kaikin puolin! Tervetuloa uudestaan! Terveisin,

8/10 Good

Lauri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Spa Tervis on Feb 15, 2023
Dear, Lauri!Thank you for choosing Spa Tervis for Your recent stay in Pärnu and giving us your rating. We appreciate it and look forward to welcoming you to our hotel again!

6/10 Okay

Hannu

Stayed 1 night in Oct 2022

6/10 Okay

marko

Liked: Cleanliness
Stayed 2 nights in Aug 2022
Response from Spa Tervis on Sep 2, 2022
Hello Marko. Thank you for taking the time to give us your feedback.