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Reviews of Paternoster Hotel

3 out of 5
Paternoster Hotel
St. Augustines Road, Paternoster, Western Cape

Reviews

7.8

Good

Rating 10 - Excellent. 10 out of 19 reviews" "
Rating 8 - Good. 3 out of 19 reviews" "
Rating 6 - Okay. 1 out of 19 reviews" "
Rating 4 - Poor. 3 out of 19 reviews" "
Rating 2 - Terrible. 2 out of 19 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

ANTON

Stayed 1 night in Dec 2022

10/10 Excellent

Francis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location , the only thing we disliked was smoking in the bar
Stayed 3 nights in Sep 2022

6/10 Okay

Nicky

Stayed 1 night in Apr 2022

10/10 Excellent

Shahied

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
PaterNoster Hotel Experience
Excellent, just fantastic
Stayed 2 nights in Dec 2021

10/10 Excellent

Benda

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very impressed with the new upgraded rooms.
Stayed 1 night in Sep 2021
Response from Elmare Carosini on Oct 14, 2021
Good day Thank you very much. We can hopefully finish our upgrading of the rest of the Hotel by 2022. Regards Elmare Carosini - Paternoster Hotel

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed the stay. Comfortable, clean and good location.
Stayed 2 nights in Sep 2021
Response from Elmare Carosini on Oct 14, 2021
Good day So happy you enjoyed your stay. Please visit us again. Regards Elmare Carosini - Paternoster Hotel

10/10 Excellent

junovan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Timeout
Fantastic clean and was my 2nd trip no complaints it's a winner breakfast as always delicious
Stayed 2 nights in Dec 2020
Response from Elmare Carosini on Dec 22, 2020
Hello Junovan Thank you very much for leaving us a great review. Hope to see you soon again. Regards Elmare Carosini

8/10 Good

Gerda

Traveled with group
Liked: Cleanliness, property conditions & facilities
worth the 3 star
Stayed 1 night in Mar 2020
Response from Elmare on Mar 20, 2020
Dear Gerda Thank you for taking the time to leave a review. Kind Regards Elmare Carosini

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central neat and tidy hotel
Came to attend a wedding and decided to stay overnight. Very happy with my stay at the hotel as it was neat and tidy and the bed was so comfortable. The hotel is very central so I'd definitely stay there again.
Stayed 1 night in Jan 2020
Response from Anja on Jan 16, 2020
Good morning, Thank you for taking the time to leave such a great review!

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old charme and great, friendly service
Stayed 1 night in Nov 2019
Response from Anja on Nov 4, 2019
Good afternoon Frank, Thank you for the lovely review! Please come and visit us again. Kind regards, Anja Raubenheimer Reception

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best place for a really relaxing weekend away.
Stayed 2 nights in Mar 2019
Response from Anja on Apr 7, 2019
Good morning Mark, Thank you for the lovely review, please come and visit us again! Kind regards, Anja Raubenheimer

2/10 Terrible

Margaret

Disliked: Property conditions & facilities, room comfort
Awful experience
The room had no natural light as it was in a corridor.During our stay there were 2 power cuts and even though it was broad daylight the room was in complete darkness. We were given an oil lamp which filled the room with black smoke. The noise level was very poor, we had to put up with listening to the couple in the room next door love making several times. We were extremely disappointed and won't ever recommend it to anyone
Stayed 1 night in Mar 2019
Response from Anja on Apr 9, 2019
Good morning Margaret, I apologize for your experience, the no view rooms are, as in the name, no view and the power cuts are load shedding implemented by our government to conserve electricity, unfortunately we have no control over load shedding. The oil lamps are sometimes tricky to navigate and yes, if you have the flame too big, it does make black smoke, we are in the process of replacing the oil lamps with battery operated lamps to light the rooms during load shedding. We are currently in the process of updating the Hotel rooms and are exploring different options to cancel out the noise between the rooms. Thank you for the valuable feedback and please be assured we will do our best to resolve all the issues. Kind regards, Paternoster Hotel Team member.

4/10 Poor

Catharine

For what you pay and what you get I think you need to up grade
Stayed 1 night in Dec 2018
Response from Anja on Jan 4, 2019
Good morning Catharine! Thank you for your feedback, I am happy to say we are in the process of updating the Hotel. Please come and visit us again to rate our process. Kind regards, Anja Raubenheimer Paternoster Hotel

10/10 Excellent

Craig, Liverpool, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to beach.
Excellent value, clean and comfortable. Good choice of breakfast and an excellent bar for afternoonand evening. Close to good restaurants and the beautiful beach.
Stayed 2 nights in Jan 2018
Response from Anja on Jan 17, 2018
Hi Craig, So glad you enjoyed your stay with us! Please come and visit again soon! Kind regards Paternoster Hotel team

10/10 Excellent

junovan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Timeout2017
It was our 19th wedding anniversary and it was awesome time out. only bummer for me was the shower curtain, otherwise superb stay will do again. staff super, breakfast amazing!
Stayed 2 nights in Dec 2017
Response from Anja on Jan 10, 2018
Hi Junovan, Thank you so much for your feedback! New shower curtains are on our to do list, so when you visit us again there will be brand new ones! It was an absolute pleasure to have you stay with us :-) Kindest regards, Paternoster Hotel team

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not happy
Kids were running n screaming in th hall from 7 o’clock, room was dirty with a small window looking in a boiler. Wifi limited to 100 mb n couldn’t even connect n tv wasn’t working. Only plus is the location n th friendly employees
Stayed 1 night in Dec 2017
Hi Maria, We are very sorry to hear that you were not happy, I apologize for only getting back to you now but we had problems with our Expedia Partner Central. All your concerns are very important to us so I want to thank you for your feedback! I am glad to report the room has a brand new television installed :-) We have contacted our Wi-Fi suppliers to resolve the issue you mentioned. Thank you so much and we hope to see you again soon! Kindest regards Paternoster Hotel Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Andreas

Stayed 1 night in Feb 2022

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort