The hotel location is a quieter part of town, it is still accessible to the other attractions in Pattaya and it is a short drive away from the new Terminal21 shopping mall. The hotel is very well staffed and all service staff are very friendly and do their best to please. Some many not understand English well but the message does get across. Grounds and rooms clean and well maintained, quiet for a nice getaway. Breakfast option is good and if you are bored because you stayed for many days, they drop you off to their sister hotel 3 minutes walk away for a wider spread.
The pool is nice, layout is a little unusual. We stayed in a pool access room, and it had a see-through floor to the pool, because of this feature, it raises the entire structure 0.6m above the pool. This makes the pool feel lower than usual as all the deck chairs and "ground" level is raised. This is the only quirk of the hotel that I felt was not very user friendly. They also had huge 3 seater pool floats for rent, a very nice touch !
My friends and I had a great stay and I need to make a special mention of the Guest Manager on duty, Ms "Jib" Yaowadee. She was friendly and always checked on us to make our stay comfortable. Because our group made separate bookings, she even put our group in the villa block without us asking. Very nice indeed, I highly recommend this hotel.