Penthouse Suite | Balcony
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Reviews of Velkommen Guesthouse - Phnom Penh

2 out of 5
Velkommen Guesthouse - Phnom Penh
#18 St. 144, Riverside, Phnom Penh

Reviews

7.4

Good

Rating 10 - Excellent. 30 out of 107 reviews" "
Rating 8 - Good. 34 out of 107 reviews" "
Rating 6 - Okay. 26 out of 107 reviews" "
Rating 4 - Poor. 14 out of 107 reviews" "
Rating 2 - Terrible. 3 out of 107 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

6.0/10

Amenities

7.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Thomas, Silver Spring

Location is pretty good. Good so, so.
Stayed 5 nights in Sep 2023

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place right by Riverside, friendly staff.
Stayed 5 nights in Dec 2019
Response from Sok Heng on Jan 7, 2020
Thank you for your feedback. We’d love to host you the next time you visit Velkommen Guesthouse. Share our location with your friends and family as well. Kind regards, Mrs. Sok Heng

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well situated. Clean and good matrasses. Nice bathroom. Lovely staff. The only little downside is that the room has no natural light but not that annoying for a short stay.
Stayed 2 nights in Jan 2020
Response from Sok Heng on Jan 6, 2020
Thank you for your feedback. We’d love to host you the next time you visit Velkommen Guesthouse. Share our location with your friends and family as well. Kind regards, Mrs. Sok Heng

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Sok Heng on Jan 6, 2020
Thank you for your feedback. We’d love to host you the next time you visit Velkommen Guesthouse. Share our location with your friends and family as well. Kind regards, Mrs. Sok Heng

6/10 Okay

MR M D

Stayed 5 nights in Dec 2019

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Amenities
Good location. Balcony room had good street view. Daily room service. Monkeys wanding around outside and over roofs. No soap or shampoo provided.
Stayed 2 nights in Nov 2019
Response from Mrs. Sok Heng on Dec 4, 2019
Thank you for your feedback. We’d love to host you the next time you visit Velkommen Guesthouse. All rooms get soap.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended very nice to stay in Phnom Penh. Staff very help full. Staying 10 days I will come back.
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service
Stayed 1 night in Aug 2019

6/10 Okay

MITCHELL

Liked: Cleanliness, staff & service
Stay and get a free cardio and leg workout!
7 flights of stairs. NO LIFT! Get the picture? (but good views from the penthouse)
Stayed 3 nights in Aug 2019

4/10 Poor

Verified traveler

Disliked: Staff & service
Not very good.
Staff not friendly, felt a bit uncomfortable communicating with them. Guesthouse completely locked up after 10pm. Difficult to get in and out late at night.
Stayed 24 nights in May 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice and clean. front counter carried my bags to the third floor
Stayed 9 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved our stay at the Velkommen. We were actually booked at another location and decided to move over here. Lovely family runs this hotel. The owner gave us some fantastic recommendations for taking the ferry ($0.25 round trip per person) just across the Mekong for a adventurous walk. And the most delicious Indian Restaurant recommendation as well. We sat out front enjoying our coffee and watching street life. Many markets close by to buy water and essentials. We would definitely stay here again. Highly recommend.
Stayed 5 nights in Jan 2019

10/10 Excellent

Dee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I live just outside Phnom Penh and have stayed here on numerous occasions when I need to be somewhere more central. Apart from its convenient location near the Riverside I really appreciate the consistent and reliable service offered. Rooms are clean and are equipped with all the amenities required. Management and staff are friendly and helpful creating a safe and relaxed atmosphere. Overall it is excellent value for money and is why I keep coming back.
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

8/10 Good

carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018

10/10 Excellent

jess

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For Phnom Penh this hotel is good.
The hotel location is just around the corner from the river. The room was basic and adequate. Wi-Fi signal was poor and spotty, but may have been just my room. The staff are excellent and helpful. They serve a basic breakfast, pizza (surprisingly tasty), drinks. The front doors close at 10pm but there's someone in the lobby to let you in. Close to restaurants and night life. Phnom Penh is a busy city so street is usually busy and noisey. There's a street market a block away. If that's your thing it's great. Or if like moi, just walk the other way.
Stayed 11 nights in Oct 2018

6/10 Okay

Khairur, Shah Alam, Malaysia

Liked: Staff & service
Stayed 1 night in Aug 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
no elevator. be prepared to use the stairs.
Stayed 2 nights in Aug 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Poor description
There were over 70 steps up to the room, (and no lift) which was advertised as being 16 sq m. It was only 12 sq. m, in spite of the owner / insisting that my measurements were not correct and stating that 'no lift' was on thein the description (it wasn't). The 'courtyard view' In the description turned out to be the wall of the next building. The small room did not have anywhere to hang clothes other than a short row of wire hooks on the wall. It is unfortunate that the description was incorrect and partly contributed to a negative opinion. The staff were fine. I did not use the restaurant / bar facilities as I was unhappy about the stairs and small room, which were disappointing.
Stayed 3 nights in Jul 2018

8/10 Good

Gavin, Perth, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, great value.
I have stayed at this guesthouse on multiple occasions with my wife and young son and the experience is consistently good. Large comfortable rooms, some with balcony and the usual amenities one would expect. Friendly and efficient service is appreciated as well.
Stayed 1 night in Apr 2018

8/10 Good

JC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and pleasant stay at Velkommen Guesthou
Velkommen Guesthouse is very close to the river and the Royal Palace, to restaurants that suited our budget and which provided meals we enjoyed, and to a travel agency which provided good service. Our initial impression when we arrived late evening was slightly negative as there were piles of rubbish in the street but we realized in the morning that it was the result having the night market nearby. W had a much more positive impression in the morning.
Stayed 1 night in Mar 2018

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value with Great Location
Enjoyable stay. Good value for a great location. Bit quieter street then some of the more busy areas of Phnom Penh. Convienently located for the palace and museum and promenade along the river. Could walk to the hotel from where the bus from Battambang dropped us off. Front desk staff was interesting to talk to and had his own tuk tuk to take you further afield. Would stay here again.

8/10 Good

Alan, Lewes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel near the river
A value for money guest house - clean with basic facilities. The owner & staff were excellent - very helpful & willing to sort anything out.
Stayed 3 nights in Jan 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, great room and good sleep.. Would stay again with out a dought.
Stayed 2 nights in Dec 2017

10/10 Excellent

Rex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2017

6/10 Okay

Verified traveler

Nice hotel near to the riverside
Walking distance to most attraction. Not suitable for older people if you get the upper floor since there's no lift. No water hose in the toilet as well.
Stayed 1 night in Nov 2017

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Guesthouse. Very good atmosphere. Owner very helpful with local information and travel. Staff also very good. First class operation.
Stayed 5 nights in Oct 2017

2/10 Terrible

Jet, California

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Filthy Guesthouse
Filthy Guesthouse. Checked into the Velkommen Guesthouse. Standing at reception you can see down thru the kitchen. The walls are grimy with black stains on the walls. The manager showed me to my room.The first thing to hit me was the bad smell. The bed was dirty and looked like someone just crawled out of it. The painted walls have never being washed down. The bathroom had four air fresheners stuck in the drain hole. But I could still smell the sewage. When I complained to the manager, he said "this is a Guesthouse not a Hotel" ( They also told the Orbitz Rep the same thing) After I booked this place thru Orbitz. They told me my money was nonrefundable. So be aware. Don't pay in advance. They also told Orbitz they offered me two other rooms to look at. (A Total Lie)
Stayed 12 nights in Aug 2017

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only place for me in Phmom Penh!
I stayed at the owner's sister hotel in Siem Reap for 4 days and stayed at this Velkommen hotel months before aND after staying at a few other Phnom Penh hotels I would even think of staying at another hotel ever. It's super clean, right near the riverwalk, quiet at night and managed extremely well. Owner even reached out to warn they are filling up and he got us rooms quickly reserved. Great value for a hotel but a few people can share a room to keep it at hostel prices but it's a nice quiet, friendly vibe that makes this place so special. Very safe as well!
Stayed 1 night in Jul 2017

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth it
Stay here if you badly need a place to stay overnight but come here just for sleeping and leave as soon as you can. Good thing I decided to do all my activities before checking in at night. The place was dark when I arrived and greeted by a man who basically sleeping on what seems to be a bar during the day. Check in took like 2 minutes. Didn't need any ID. Got to the room and it was small with windows covered by curtains. Didn't want to look outside because I kinda know it's definitely not a city view. The room and toilet looked clean but not sure when it was last cleaned. Basically I just stayed for a total of 6 hours and left the next day to catch my bus out of town. Yeah the only good thing about this place is that it is close to the Riverside which is where most bus stops.
Stayed 1 night in May 2017

4/10 Poor

Toby

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Nice people, got a room with a window the window was so close to the next building there was 10% natural light, not Evan worth booking a room with window. Also the aircon was directly above the bed. Just made us freeze had to get extra blankets to stop chill. Or turn it of and cook! Shower was ok . 6 flights of stairs not so good. Overall depressing place to stay

8/10 Good

Bob, Taiwan

Liked: Staff & service
Inexpensive guesthouse close to Riverview.
A reasonable priced guesthouse close to River. Centrally located in the area and only about 5 minutes from the airport (10-minutes during rush hours) and for a pleasant walk in the evening. Close to numerous bars and food establishments. Rooms are spacious, with good working A/C and hot water shower. In-room safe an added benefit. Good breakfast available, but a bit expensive. Tuk-tuks everywhere, all drivers amicable to haggling on pricing. I had a pleasant stay twice.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice guest house. Near river.
Nice guest house, near river. Its near local vegetable market too. Very friendly and helpfull place to be.

8/10 Good

Saul Manning, Colorado, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy
The staff could not be more welcoming and helpful. Great location. Central to nightlife, temples, the night market, river front, etc... Clean and well maintained. Decent beds for SE Asia.

10/10 Excellent

WorldTravFam, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kind, Helpful Staff
We stayed in the triple room which was great for a family (2 adults 5 children). The beds were comfortable. The from was clean. Facilities were nice. Location is near the river. There are a lot of guesthouses in the vicinity. This is one of the better ones. My wife accidentally left here phone in the room. The owner delivered it to the airport for a small fee.

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities, room comfort
Good Value
Good location, strong WiFi, reasonable price. Rooms are adequate.

4/10 Poor

Phillipe

Disliked: Cleanliness, property conditions & facilities, room comfort
Petty pilfering
They have an issue with you leaving the key at all times Then they petty pilfer your room We lost a new dress & shirt plus lots of English chocolate

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Generally it was quite good. Hotel location is just a corner away from Riverside, all shops/restaurant/bus station is just nearby in walking distance. We took up a room with 3 big bed and it was spacious and clean. Owner also gave us some gentle reminder on surroundings and gave some advise on security. Overall, thumbs up!

6/10 Okay

Shanene

Liked: Cleanliness, staff & service, room comfort
Good location near river restaurants and bus

10/10 Excellent

Ben, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
Great place to stay right in the heart of Phnom Penh. Room was very clean with maid service every day. The owner Edwin was very helpful with things to do and how to get around. I had a motorbike which he let me keep safe in the other guesthouse across the road which was a nice touch! All in all you can't be anymore central with markets just down the road but also very quiet as I had a higher room.. Views of the river as well! Would defintely stay here again!

10/10 Excellent

Alexander, Perth, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Guesthouse
The owner is amazing and very helpful. Most of the staff speak english really well. The location was great - an easy walk to markets, the river, and some of the temples. We would definitely stay here again. The only thing missing is 24 hour reception.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Nice hotel staff in the centre of Riverside. Very accessible

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
A mixed experience.
Friendly staff, helpful, physically the hotel is disappointing, small rooms, low ceilings do not make a great experience. I stayed in another hotel in Phnom Penh for the same price and the experience was far better.

4/10 Poor

pieter, Eindhoven

Disliked: Staff & service, property conditions & facilities
More or less a place for young backpackers
You should know that this hotel has no elevator...... Second night we are lucky we could change to the second floor. The riverview is not what we expected. From your balcony you can see at the end of the street a little bit river. Although the room was big and clean the price is too high. Also the food and drinks are more expensive then other places. We did not get the expierence as " service and friendliness" like we read in reviews. A beer 1.25 Us, most other places 0.50 -0.60 Us etc. etc. We didn't feel very welcome as elder guests. For us NO place to come back or to recommend for elder guests.

8/10 Good

Brian, Arizona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good and affordable place to stay.
We spent five nights at Velkommen. Our experience was excellent. Note that my ratings are based on my experience with similarly priced and equipped accommodations. The owner-operator was a very helpful and pleasant fellow. We had one room issue that he resolved promptly to more than our satisfaction. The food was very good, better than we expected in a guesthouse type of setting. Real Canadian bacon with breakfast, not processed ham. The room was very comfortable, good a/c, hot water, good internet connection. Location was very good for us as it was in the center of most of the major tourist sites and easily accessible to the waterfront with all of its restaurants -- less than a block in one direction. Less than a block in the other direction was a local daytime market for those who enjoy markets. They did laundry for $3.50 for a basket that contained items that cost us over $30.00 in a Bangkok hotel. We would definitely stay here again.

6/10 Okay

Richard

Liked: Cleanliness, room comfort

8/10 Good

Kimberley, St Albans

Liked: Cleanliness, staff & service, property conditions & facilities
Fine for the cheap price
You pay for what you get here, so our room was reasonable for the price. It was very clean and felt safe, and the location was excellent. Very basic, but good for a short stay. Staff were friendly and helped us book our onward bus journey.

6/10 Okay

David, Minneapolis

Liked: Cleanliness
Okay
We had a very small room, I'd guess the ceiling height in the bathroom was 6.5 feet; not a problem but felt cramped. The bed was quite firm but looked clean. Short walk to the river front which was nice. There was a western guy, we assumed the owner, which was very nice and super helpful.