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Reviews of Comfort Inn & Suites Plattsburgh - Morrisonville

2.5 out of 5
Comfort Inn & Suites Plattsburgh - Morrisonville
411 Rt. 3, Plattsburgh, NY

Reviews

8.2

Very Good

Rating 10 - Excellent. 444 out of 1000 reviews" "
Rating 8 - Good. 329 out of 1000 reviews" "
Rating 6 - Okay. 128 out of 1000 reviews" "
Rating 4 - Poor. 61 out of 1000 reviews" "
Rating 2 - Terrible. 38 out of 1000 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Josh

Traveled with family
You're getting exactly what you expect for the good deal you get
Stayed 1 night in Apr 2024

10/10 Excellent

Tanya

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for families with little kids who want to use the splash area!
Stayed 1 night in Apr 2024

10/10 Excellent

SLP

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place for fun with the family!
Stayed 1 night in Apr 2024

10/10 Excellent

Rachael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I spent three nights here recently and the first night the people above kept me up all night. I spoke with the front desk and they were so accommodating and nice, they immediately offered to speak to them and the rest of my stay was very relaxing. I really appreciate the staff!
Stayed 2 nights in Feb 2024

8/10 Good

Wojtek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

2/10 Terrible

Nicholas

Disliked: Staff & service, property conditions & facilities
Joe the staff at the front desk was awful. Very unpleasant and unprofessional.
Stayed 1 night in Mar 2024

8/10 Good

Jennifer

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great place for kids! Lots of things to do. Conveniently located next to tons of stores for those who like to shop. Breakfast isn’t bad either! Staff could be friendlier though. There’s a lack of info given upon check-in that could be beneficial, example: when you eat at Perkins Mon-Fri and then present your bill at the arcade, you get 1/2 off. We were never told this until after we ate, tossed our bill and then went to the arcade. Lifeguards were young, and seemed to be making dun of the kids and laughing at them.
Stayed 2 nights in Mar 2024

2/10 Terrible

Adam

Traveled with family and small children
Disliked: Staff & service, amenities
There was a terrible snowstorm that prevented us from making it there due to numerous accidents on the dangerous road and we were not afforded a refund. We've stayed in Plattsburgh before and will need to again in the future and won't stay at your hotel in the future.
Stayed 1 night in Mar 2024

4/10 Poor

Francesca

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

whitney, Hyde Park

Traveled with family and small children
Liked: Amenities
Disliked: Staff & service
Rude staff in dining area as well as pool
Stayed 2 nights in Mar 2024

10/10 Excellent

Michael

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was admittedly nervous as I'd read several reviews talking about dirty rooms and linens, unfriendly staff, and a lot of vagrancy in the parking lot at night. None of this reflected our experience. Check-in took 5 minutes. The rooms were clean and well kept. Some of the hotel does show it's age, but it's a very old property so all things considered, it's extremely well kept. Staff was very friendly and polite. The breakfast was above average, with do it yourself waffle irons, sausages, eggs, muffins, cereals, etc. There was also 24hr free coffee and lemonade available in the lobby. We were a group of 6 I'm two rooms, with two kids. They really enjoyed the hotel. Champys was an absolute hit for us. It is an extra cost, but worth the money. The kids played in the climbing area for a good hour, played video games for another hour and we had several rounds of mini golf. It was quite a lot of fun and a great break in our shopping trip. The indoor water area gets a little crowded, but access for the kids is free with your stay. There is a strictly enforced height requirement for the slides (44" ), our youngest was too small, but she still loved the splash and spray area. It is right next to all the major stores in the area and just a few minutes drive from the mall. The restaurant attached to the hotel, Percy's was excellent. Food was good and the service was prompt and very friendly. Overall, id definitely recommend this place for a stay, we will definitely visit again.
Stayed 1 night in Mar 2024

10/10 Excellent

Nadia Di

Traveled with family
Liked: Staff & service, amenities
The carpets were very dirty, needed a good vacuuming. Staff was very courteous and friendly!
Stayed 1 night in Mar 2024

10/10 Excellent

Francesca

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Perfect place for kids..arcades and little water park with pool and slides..next to Walmart
Stayed 2 nights in Mar 2024

10/10 Excellent

Mana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Tyler

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Mar 2024

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came to the hotel for a mini vacation during the school holiday. My daughter had so much fun the first night we had to extend our stay another night. The place is huge. You could almost get lost in it but it’s all because of the amazing amenities it offers. My kiddo loved the splash area and finally gained the guts to go down the slide one time. I went down once and it literally took my breath away. It’s super fast but if you sit up, it’s a lot slower. One thing to keep in mind that during the week the hours for the amenities especially the kiddo areas is limited to 4 PM to sometimes eight or 9 PM but on the weekends it extends all day. The gym is fabulous. I spent a good hour in the sauna and steam room after my family went to sleep, which was perfect thanks to the 24/7 access. Food options include two onsite restaurants. Comp breakfast. Shopping is within a mile. The staff was helpful and informative and the rooms are comfy and have everything you need! Thanks for a great mini vaca Comfort Inn

10/10 Excellent

Emeraldann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

6/10 Okay

Hannah

Stayed 1 night in Feb 2024

10/10 Excellent

William

Traveled with family
Plus - Close to plenty of restaurants and grocery stores. Minus- Water slide/pool smaller than expected. 10 people in pool felt over crowded.
Stayed 1 night in Feb 2024

10/10 Excellent

Jamie

Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Stayed 1 night in Feb 2024

10/10 Excellent

Lauren

Stayed 1 night in Feb 2024

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value
Stayed 1 night in Jan 2024

8/10 Good

Jesse

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities
TV didn't work, was transferred to another room where the heater wasn't working. So I took the TV from the bad heater room and replaced the defective tv in our original room. All was good after that.
Stayed 1 night in Feb 2024

10/10 Excellent

Antonio

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is so close, plenty of eating options, grocery stores, everything you need is just around the corner….perfect place for families with kids
Stayed 2 nights in Feb 2024

10/10 Excellent

Clarisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly
Stayed 2 nights in Feb 2024

10/10 Excellent

Shimon

Liked: Cleanliness, staff & service, property conditions & facilities
Microwave Oven
Stayed 1 night in Jan 2024

10/10 Excellent

Blake

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We love the shops and the kids love the water slides
Stayed 2 nights in Jan 2024

10/10 Excellent

Annie

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
Love going there - so many amenities and fun things to do with kids of any age. Walking distance to many restaurants and stores. No need to drive anywhere really.
Stayed 1 night in Jan 2024

10/10 Excellent

Trish

Stayed 1 night in Jan 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Freezing on our hot overnight
We understand that its the off season and not all ammenaties are available but hot water in our room would have been nice. Other than that it was a good stay.
Stayed 1 night in Jan 2024

8/10 Good

Chelsea

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
We love to make special trips here with our boys. It is a nice little getaway. The little water park, the arcade, and dining options all in one place makes it somkid friendly. We really appreciate the friendly and accommodating staff and the extensive free breakfast in the morning. I did find things to be a tad dirtier this time around than normal, however. We found someone else's Gatorade bottle and key card between the bed stand and bed, there were hairs on the toilet, and the room door, microwave, mini fridge, and light switches were in need of a good wipe down. Overall though this place is great and I can't stress again how friendly and helpful everyone is and all for a great price.
Stayed 1 night in Jan 2024

10/10 Excellent

Selena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is only 1 easy chair in a room that is intended for up to 2 people. The room needed another easy chair and a small tabke to hold drink(s) or phone(s). Relaxing at night before turning in was not enjoyable or comfortable.
Stayed 3 nights in Jan 2024

10/10 Excellent

Kyle

Stayed 1 night in Jan 2024

6/10 Okay

Guerla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Catherine

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So clean- they even ensure TV converter clean ( in a plastic case) for each customer.
Stayed 1 night in Jan 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Nice room, terrible cleaning!!! Water park and arcades was a hit with kids
Stayed 1 night in Dec 2023

6/10 Okay

lynn

Business traveler, Traveled with family
Liked: Cleanliness
Don't like giving bad feed back, but even with the heat put up in the room we frozed. I slept with my winter jacket on me, couldn't pull up blankets high enough the sheets was too short
Stayed 1 night in Jan 2024

6/10 Okay

xiao zhen

Traveled with family
There is no spa and regular swimming pool.
Stayed 2 nights in Dec 2023

10/10 Excellent

Hayden

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Game room location and restaurant
Stayed 2 nights in Dec 2023

8/10 Good

Vitali

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is very cheap, but in building is one restaurant and a big plaza....Waterparck inside, where the children play, it is impossible to sit for more than 10 minutes, because the eyes begin to hurt from so much bleach or I don’t know what. For quality and price I can give max.4 /5!
Stayed 2 nights in Dec 2023

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

renee

Traveled with family
Liked: Cleanliness, staff & service
Needs a little help
It is nice that everything is right there. The pool use to be open all day but it is not open till 4 pm. The arcade area was good. Kids had a lot of fun. The loved lazer tag. The poor guy closing though need a a second person. Our room was ok. One bed was sunken in and if you moved it was so loud it would wake aomeone. The hotel itself is dog friendly but there is no place to put dog waste anywhere. Not a single garbage can outside. It alao looks like no one picks up afterwards because of this.
Stayed 1 night in Dec 2023

10/10 Excellent

judith, Fernandina Beach

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outside doors didn’t lock so someone could walk in off the road. The bathroom has lots of tiles that’s were coming up in the floor. Pool area only for little kids no where for adults to swim
Stayed 1 night in Dec 2023

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

James

Stayed 1 night in Dec 2023

10/10 Excellent

Usama

Liked: Cleanliness
Disliked: Staff & service
Just for shopping
Stayed 2 nights in Dec 2023

8/10 Good

Greg, Lewes

Liked: Cleanliness, staff & service, property conditions & facilities
Well kept for an aging property. Needs to be cleaned up outside, old recreation facility.
Stayed 1 night in Dec 2023

10/10 Excellent

Margerie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Splash Park was a hit, with the grandchildren, arcade, bowling to boot. We Enjoyed our stay
Stayed 1 night in Dec 2023