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Rating 10 - Excellent. 317 out of 576 reviews" "
10 - Excellent
317
Rating 8 - Good. 152 out of 576 reviews" "
8 - Good
152
Rating 6 - Okay. 58 out of 576 reviews" "
6 - Okay
58
Rating 4 - Poor. 32 out of 576 reviews" "
4 - Poor
32
Rating 2 - Terrible. 17 out of 576 reviews" "
2 - Terrible
17
9.2/10
Cleanliness
8.8/10
Staff & service
8.6/10
Amenities
8.8/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
10/10 Excellent
Edward
Traveled with family and small children, Traveled with family
It was hard to find the entrance to the hotel when coming from the opposite direction. Someone left a pair of jeans next to the elevator which was weird.Rooms are VERY small, but cozy.
MICHEL
Stayed 1 night in Apr 2024
Response from Sam on Apr 7, 2024
Thank you for being our guest, we are sorry to hear that your experience did not reach your expectations. Sincerely, Samantha Front Office Supervisor Holiday Inn Express
It’s a rather long walk to downtown area. No Ubers, however not the hotels fault. Staff and amenities were clean, professional and helpful as far as local information. Definitely stay there again!
Thomas
Stayed 2 nights in Mar 2024
Response from Sam on Apr 5, 2024
Thank you for being our guest, we are delighted that you had a wonderful experience. Our staff appreciate your compliments and we look forward to welcoming you back soon. Sincerely, Samantha Front Office Supervisor Holiday Inn Express
Property was a remodel. All staff was plesant and professional.
Breakfast was not your average but above average foods. Bacon, sausage, pancakes, french toast, eggs, yogurts. So much more.
Pool was under repair for out last night stay. Disappointment for my grandchildren.
Had to check out earlier than expected as large storm to hit. Check out was seamless and very accomodating of refund
Gina
Stayed 3 nights in Apr 2024
Response from Sam on Apr 5, 2024
Thank you for being our guest, we are sorry to hear that your experience did not reach your expectations.Sincerely, Samantha Front Office Supervisor Holiday Inn Express
10/10 Excellent
Diana
Apr 1, 2024
Diana
Stayed 1 night in Mar 2024
Response from Sam on Apr 21, 2024
Thank you for taking the time out of your day to leave us a review. Sincerely, SamanthaFront Office SupervisorHoliday Inn Express
10/10 Excellent
Karen
Traveled with partner
Mar 31, 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The back entrance B was not locked and could be opened without a key. Poor security - disappointing
Karen
Stayed 1 night in Mar 2024
Response from Sam on Apr 3, 2024
Thank you for being our guest, we are sorry to hear that your experience did not reach your expectations. Sincerely, Samantha Front Office Supervisor Holiday Inn Express
Comfortable bed
Good breakfast
Reception seemed a little overwhelmed
Overall would stay again
Sandra Da
Stayed 1 night in Mar 2024
Response from Sam on Mar 25, 2024
Thank you for being our guest, we are delighted that you had a wonderful experience. Our staff appreciate your compliments and we look forward to welcoming you back soon. Sincerely, Samantha Front Office Supervisor Holiday Inn Express
Thank you for have been our guest recently and for taking time to submit a review.
10/10 Excellent
Neil
Mar 15, 2024
Liked: Cleanliness
Neil
Stayed 1 night in Mar 2024
Response from sam on Mar 18, 2024
Thank you for taking time out of your day to leave us a review. We hope to see you again soon. Sincerely, SamanthaFront office supervisorHoliday Inn Express
Super clean, friendly staff, breakfast good! Definitely we will be back soon!
Ana
Stayed 1 night in Mar 2024
Response from sam on Mar 10, 2024
Thank you for taking the time out of your day to submit a review. We look forward to seeing you be our guest in the future. Sincerely, SamanthaFront Office SupervisorHoliday Inn Express
Poor breakfast, not enough food and room for all the guests.
Merinda De
Stayed 1 night in Mar 2024
Response from Sam on Mar 5, 2024
Thank you for being our guest, we are sorry to hear that your experience did not reach your expectations. We are well known for our level of customer service and attention to detail, so I apologize that you were not satisfied with your stay. Also thank you for bringing this to our attention we will work on improving these items. Once again, we thank you for having chosen the Holiday Inn Express and I hope that we will have the opportunity to have you as our guest again in the future.Sincerely, Samantha Front Office Supervisor Holiday Inn Express
Amazing stay . Friendly staff . Beautiful and clean room . Excellent breakfast .
It will be our go to when in Plattsburgh.
Thank you to the Holiday Inn Team !
Peggy
Response from Sam on Feb 27, 2024
Thank you for your review we look forward to seeing you again. Holiday Inn Express Staff
Thank you for your review we look forward to seeing you again. Holiday Inn Express Staff
6/10 Okay
Randy
Traveled with family
Feb 18, 2024
Liked: Staff & service
On the positive side the beds were very comfortable and the room was clean. On the negative side, there was. Strange thumping noise that sounded like the pipes. This was quite loud at least 7 separate times. The fixtures in the bathroom were all loose, with the towel bar being so much so that it fell down. The Breakfast was quite a let down as it was not up to what we got from Holiday Inn on previous stays. The eggs were very cold as was the sausage. Cinnamon rolls were doughy. French toast was cold. We will not betraying at this particular Holiday Inn again.
Randy
Stayed 1 night in Feb 2024
Response from Sam on Feb 28, 2024
Thank you for being our guest, we are sorry to hear that your experience did not reach your expectations. Thank you for taking the time out of your day to submit a review. We are well known for our level of customer service and attention to detail, so I apologize that you were not satisfied with your stay. Once again, we thank you for having chosen the Holiday Inn Express and I hope that we will have the opportunity to have you as our guest again in the future.Sincerely, Samantha Front Office Supervisor Holiday Inn Express
Great new hotel with easy access from highway. Inside all is done with great taste new clean. Rooms are large quiet with nice bed sheets the bathroom is modern.
Gavrila
Stayed 1 night in Feb 2024
Response from Sam on Feb 27, 2024
Thank you for your review we look forward to seeing you again. Holiday Inn Express Staff
8/10 Good
Sheila
Feb 6, 2024
Sheila
Stayed 1 night in Feb 2024
Response from sam on Mar 22, 2024
Thank you for taking time out of your day to submit a review. Sincerely,SamanthaFront Office Supervisor
Sink was cracked. Bathroom separated from sink made stay a bit strange. Shower area is small. Bed was nice, sheets. Quiet room. Location good. Furniture is basic, like particle board IKEA. Price for us was good, $110.
Alan
Stayed 1 night in Dec 2023
Response from The Front Desk Team on Jan 30, 2024
Good day Alan, sorry for the delayed response. We also would like to apologize for the less than perfect stay you encountered! Your honest feedback is truly appreciated!
10/10 Excellent
Elizabeth
Dec 24, 2023
Elizabeth
Stayed 2 nights in Dec 2023
Response from The Front Desk Team on Jan 30, 2024
Thank you for the 5 stars! We appreciate you Elizabeth!
Room was clean. Facility was updated. It was quiet. Staff was friendly. The only thing that would have made it better is a bigger breakfast selection: perhaps including bananas or clementines.
Christine
Stayed 2 nights in Dec 2023
Response from The Front Desk Team on Jan 30, 2024
Thank you Christine for your review! We are always looking for feedback!