Iberostar Quetzal All Inclusive

Photo gallery for Iberostar Quetzal All Inclusive

Featured Image
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
4 outdoor pools, pool umbrellas, sun loungers

Overview of Iberostar Quetzal All Inclusive

VIP Access
UNESCO Sustainable Property

Iberostar Quetzal All Inclusive

4.5 out of 5

4.3/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All inclusive
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
Avenida Xaman Ha Lote Hotelero No. 2, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationPlayacar Golf Club3 min drive
  • Popular LocationPaseo del Carmen5 min drive
  • Popular LocationPlaya del Carmen Maritime Terminal6 min drive

Choose dates to view prices

About this area

Playa del Carmen

Iberostar Quetzal All Inclusive is located in Playacar, a neighborhood in Playa del Carmen, and is in the entertainment district and on the beach. Playacar Golf Club and Playa del Carmen Maritime Terminal are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa del Carmen Main Beach and Mamitas Beach Club. Traveling with kids? Consider 3D Museum of Wonders and Yucatek Divers. Snorkeling offers a great chance to get out on the surrounding water, or you can seek out an adventure with ecotours nearby.

What's nearby

  • Playacar Golf Club - 3 min drive
  • Paseo del Carmen - 5 min drive
  • Playa del Carmen Maritime Terminal - 6 min drive
  • Yucatek Divers - 7 min drive
  • Central Square - 12 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 56 min drive

Restaurants

  • Bonsai Restaurant — 1 min walk
  • Mare Nostrum Restaurant — 1 min walk
  • Fruta Madre — 5 min drive
  • Rolandi's Pizzeria — 5 min drive
  • El tenedor — 5 min drive

About this property

Iberostar Quetzal All Inclusive

Upscale property on the beach, with 4 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at Iberostar Quetzal All Inclusive's full-service spa. Then enjoy a meal at one of the property's 3 restaurants. All 350 rooms offer comforts like premium bedding and down comforters, plus free WiFi and flat-screen TVs with satellite channels. Free minibar items, furnished balconies, and ceiling fans are among the other amenities available to guests.
Iberostar Quetzal All Inclusive offers 350 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies. Beds feature down comforters and premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Sensations has 3 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna and a spa tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Sailing
Snorkeling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics

Kids' club

Supervised activities for children between 4 and 12 years old

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Yes
Follows standard cleaning and disinfection practices of No
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM–10:00 AM
  • 3 restaurants
  • 3 poolside bars, 7 bars/lounges and 1 beach bar

Things to do

  • 4 outdoor pools
  • Bike parking
  • Billiards/pool table
  • Children's pool
  • Fitness center
  • Full-service spa
  • Kayaking
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Tennis
  • Windsurfing
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Babysitting/childcare (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Free supervised childcare/activities
  • In-room child care (surcharge)
  • Playground

Conveniences

  • Gift shop/newsstand
  • No elevators
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Tennis lessons
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • French
  • German
  • Italian
  • Portuguese
  • Spanish

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Nature reserve
  • Pool sun loungers
  • Pool umbrellas

Spa

  • 3 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Down comforter
  • Premium bedding

Bathroom

  • Eco-friendly toiletries
  • Hair dryer
  • Shower

Entertainment

  • Flat-screen TV
  • Satellite channels

Food and drink

  • Free minibar

Outdoor space

  • Balcony

More

  • Composting
  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 11:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, debit cards, and cash
This property uses eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Up to 2 children 2 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Iberostar Quetzal
Iberostar Quetzal All Inclusive
Iberostar Quetzal All Inclusive Playa del Carmen
Iberostar Quetzal Playa del Carmen
Quetzal Iberostar
Iberostar Hotel Quetzal Playacar
Iberostar Quetzal Playacar Hotel Playa Del Carmen
Iberostar Quetzal Playacar Riviera Maya/Playa Del Carmen, Mexico
Iberostar Quetzal All Inclusive All-inclusive property
Iberostar Quetzal Inclusive i
Iberostar Quetzal All Inclusive Playa del Carmen
Iberostar Quetzal All Inclusive All-inclusive property

Frequently asked questions

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 527 out of 988 reviews
5 - Excellent 53%
Rating 4 - Good. 296 out of 988 reviews
4 - Good 30%
Rating 3 - Okay. 105 out of 988 reviews
3 - Okay 11%
Rating 2 - Poor. 33 out of 988 reviews
2 - Poor 3%
Rating 1 - Terrible. 27 out of 988 reviews
1 - Terrible 3%

4.5/5

Cleanliness

4.5/5

Staff & service

4.2/5

Amenities

4.3/5

Property conditions & facilities

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The atmosphere at this hotel was tropical and beautiful. It had a great sandy swimming beach and pool was huge and wonderful! Service and food were great, would highly recommend this property. The only negatives were no pool side service , you had to wait in line for your drinks and not much nightlife which is not always a bad thing!
Stayed 6 nights in Oct 2021

4/5 Good

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property
Stayed 3 nights in Oct 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent cleanliness
Stayed 5 nights in Oct 2021

5/5 Excellent

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay here. The resort was beautiful and the staff we so nice. The ambiance was great and all the amenities were awesome. They had a kids club and plenty of activities for adults as well. Interactive games at the pool for everyone. Lots of wildlife around the resort which the kids loved. Live shows every night! The buffet had a variety of food but that was the only thing I think could’ve been a little better. They also make setting the appointment for the covid vaccine super easy. I would highly recommend especially to families with kids.
Stayed 5 nights in Oct 2021

2/5 Poor

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The air conditioning was broke for 3 days when we first arrived. It was fixed after that, but when checking out, I asked about compensation for this. I was told that I needed to talk to Expedia. When I talk to Expedia, they aren't helpful, and now I haven't gotten any compensation. The resort was great overall though. The people were so incredibly kind and friendly. Betty was phenomenal as our concierge and was so helpful with everything. If you go, try to get matched with her!
Stayed 7 nights in Sep 2021