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Featured Image
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
4 outdoor pools, pool umbrellas, sun loungers

Guest reviews

4.3/5 Excellent
998 reviews
Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All inclusive
  • Air Conditioning
  • Spa

Map

Explore the area

Popular LocationPlayacar Golf Club3 min drive
AirportPlaya Del Carmen, Quintana Roo (PCM)10 min drive
Popular LocationCentral Square11 min drive
Popular LocationPlaya del Carmen Maritime Terminal17 min drive

Choose dates to view prices

  • Standard Room

    4.2/5 guest room rating

    Room amenities

    • 377 sq ft
    • Sleeps 4
    • 2 Double Beds OR 1 King Bed
    More detailsStandard Room
  • Junior Suite

    Room amenities

    • 409 sq ft
    • Sleeps 4
    • 1 King Bed and 1 Double Sofa Bed
    More detailsJunior Suite
  • Oceanfront , Junior Suite

    4.5/5 guest room rating

    Room amenities

    • 377 sq ft
    • Ocean view
    • Sleeps 4
    • 2 Double Beds OR 1 King Bed
    More detailsOceanfront , Junior Suite
  • Double Near Pool

    4.4/5 guest room rating

    Room amenities

    • 377 sq ft
    • Sleeps 4
    • 2 Double Beds OR 1 King Bed
    More detailsDouble Near Pool
  • Junior Suite Ocean Front Beach Access

    5/5 guest room rating

    Room amenities

    • 377 sq ft
    • Beach view
    • Sleeps 4
    • 2 Double Beds OR 1 King Bed
    More detailsJunior Suite Ocean Front Beach Access

About this area

Playa del Carmen

Located in Playa del Carmen's Playacar neighborhood, Iberostar Tucan All inclusive is near the airport and on the beach. The area's natural beauty can be seen at Playa del Carmen Main Beach and Mamitas Beach Club, while Xplor Theme Park and Xcaret Eco Theme Park are popular area attractions. Traveling with kids? Consider 3D Museum of Wonders, or check out an event or a game at Mario Villanueva Stadium Madrid. Spend some time exploring the area's activities, including golfing.

Visit our Playa del Carmen travel guide
Map
Popular Location

What's nearby

  • Playacar Golf Club - 3 min drive
  • Central Square - 11 min drive
  • Nuestra Senora del Carmen Catholic Church - 12 min drive
  • Playa del Carmen Maritime Terminal - 17 min drive
  • Xplor Theme Park - 18 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 56 min drive

Restaurants

  • Bonsai — 1 min walk
  • Mare Nostrum — 1 min walk

About this property

Iberostar Tucan All inclusive

Upscale property on the beach, with 4 outdoor swimming pools
Spend the day relaxing on the beach or at a complimentary water park before returning for a meal at one of Iberostar Tucan All inclusive's 5 restaurants. All 350 rooms offer free WiFi, free minibar items, and flat-screen TVs with satellite channels. Balconies, room service, and ceiling fans are among the other amenities available to guests.
Iberostar Tucan All inclusive offers 350 air-conditioned accommodations with free minibar items and safes. Rooms open to balconies. Flat-screen televisions come with satellite channels. Rooms have partially open bathrooms. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

2 outdoor tennis courts and a complimentary water park are featured at the property. 4 outdoor swimming pools and 2 spa tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
Room service during certain hours
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Sailing
Snorkeling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics

Entertainment

Onsite entertainment and activities

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Free self parking

Food and drink

Buffet and à la carte meals, snacks, and beverages included
5 restaurants
2 beach bars, 2 poolside bars, 5 bars/lounges and 1 swim-up bar
Room service available

Things to do

4 outdoor pools
2 outdoor tennis courts
2 spa tubs
Children's pool
Fitness center
Free water park access
Kayaking
Sauna
Scuba diving
Shopping
Spa services
Tennis
Windsurfing
Yoga classes

Family friendly

4 outdoor pools
Babysitting/childcare (surcharge)
Children's pool
Dry cleaning service
Free children's club
Free supervised childcare/activities
Free water park access
In-room child care (surcharge)

Conveniences

Gift shop/newsstand
No elevators

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Luggage storage
Multilingual staff
Tour/ticket assistance
Wedding services

Languages spoken

English

Business services

Meeting rooms
Conference space

Outdoors

Beach loungers
Beach umbrellas
Beachfront location
Garden
Picnic area
Pool sun loungers
Pool umbrellas
Terrace

Spa

5 treatment rooms
Aromatherapy
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Facials
Hydrotherapy
Manicures and pedicures
Massage - deep-tissue
Massage - hot stone
Massage - sports
Massage/treatment rooms
Outdoor treatment areas
Turkish bath/hammam

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
Wheelchair-accessible parking

More

Beach towels
Romance packages available
Smoke-free property

Room amenities

Bedroom

Air conditioning
Ceiling fan

Bathroom

Bathroom (partially open)
Free toiletries
Hair dryer
Shower
Towels

Entertainment

Flat-screen TV
Satellite channels

Food and drink

Free minibar

Outdoor space

Balcony

More

Desk
Iron/ironing board (on request)
Laptop-friendly workspace
Phone
Safe

Policies

Check-in

Check-in from 3:00 PM - 11:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

This property is closed from 22 March 2020 to 9 July 2020 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

American ExpressMastercardVisa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 26 per accommodation, per night
  • Sanitation services: MXN 25.35

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property.
  • Contactless check-in is available.
  • Each guestroom is kept vacant for a minimum of 24 between bookings.
  • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Iberostar Tucan
Iberostar Tucan All inclusive
Iberostar Tucan All inclusive Playa del Carmen
Iberostar Tucan Playa del Carmen
Tucan Iberostar
Iberostar Playa Del Carmen
Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen, Mexico
Iberostar Tucan Mexico
Iberostar Tucan Quetzal
Playa Del Carmen Iberostar
Iberostar Tucan All inclusive All-inclusive property
Iberostar Tucan inclusive l C
Iberostar Tucan All inclusive Playa del Carmen
Iberostar Tucan All inclusive All-inclusive property

Frequently asked questions

Can I cancel my reservation for free at Iberostar Tucan All inclusive and receive a full refund?
Yes, Iberostar Tucan All inclusive offers free cancellation on select room rates, because flexibility matters! Please refer to Iberostar Tucan All inclusive cancellation policy on our site for more details about any exclusions or requirements.
Does this property have a pool?
Yes, this property has 4 outdoor pools and a children's pool.
Is this property pet-friendly?
No, pets are not allowed at this property.
How much is parking at this property?
Self parking is free at this property.
What time is check-in at this property?
Check-in is from 3:00 PM–11:00 PM. Late check-in is available during limited hours.
What time is check-out at this property?
Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).
Is this property all-inclusive?
Yes, the property is all-inclusive. Food and beverages are included (with some restrictions), and activities include windsurfing, snorkeling, kayaking, and more.
Where is this property located?
Nestled on the beach, this Playacar property is within 2 mi (3 km) of Plaza Paraiso, Quinta Avenida, and Playa del Carmen Maritime Terminal. Playa del Carmen Main Beach and Playacar Golf Club are also within 2 mi (3 km).

Guest reviews

Overall score and ratings for Iberostar Tucan All inclusive

4.3
Excellent
5 - Excellent
542
4 - Good
312
3 - Okay
103
2 - Mediocre
32
1 - Poor
9
4.6
Cleanliness
4.6
Service and Staff
4.2
Amenities
4.4
Property condition

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 6 nights in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We have stayed at several all-inclusive resorts and this was one of our favorites! Loved the 3-story buildings vs. those requiring an elevator. Grounds were beautiful. Loved animals walking around the resort. Endless beach. Wonderful staff. Golf course within walking distance. Plenty of great seats by the pool vs. hoping you can get one. Many many positives! The only negatives were the limitation on dining reservations and the tour office at the hotel misled us and would not answer our phone calls. Don't use them. They have Expedia/Hotwire on their shirts, but local touring office with very bad service. Cost us an extra $30 to get home from excursion. Resort tried to help us. Not Iberostar's fault. Ending on a positive - Aldo (Star Player) was super positive and upbeat during the time that people were down over COVID-19 and leaving early to go home. He tried his best to keep everyone in good spirits while still at the resort.

Stayed 7 nights in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing hotel. Friendly staff, immaculate and beautiful location The hotel grounds and food were awesome. We will be back.

Stayed 4 nights in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service

It was very peaceful and some things in our room needed maintenance like a broken lamp not enough wall plugs

Stayed 8 nights in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This resort is so pretty, The photos just do not show you how nice the property is. Great staff! The pool and beach are prefect. We upgraded our room and had a ocean view. I would recommend this resort to anyone!

Stayed 6 nights in Mar 2020