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Iberostar Waves Tucán - All Inclusive

4.5 star property
Luxury property on the beach, with 4 outdoor swimming pools

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your current months are August, 2024 and September, 2024.
August 2024
September 2024

Photo gallery for Iberostar Waves Tucán - All Inclusive

4 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, sun loungers
Free minibar, in-room safe, desk, blackout drapes
8 restaurants, breakfast, lunch, dinner served; Japanese cuisine
Lobby sitting area
Shower, eco-friendly toiletries, hair dryer, towels

Reviews

8.6

Excellent

Popular amenities

  • Bar
    BarBar
  • All inclusive
    All inclusiveAll inclusive
  • Pool
    PoolPool
  • Spa
    SpaSpa
  • Gym
    GymGym
  • Laundry
    LaundryLaundry

Most relevant reviews

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8/10 Good

My husband and I and my brother and sister n law stayed here ant the end of May. We had a great time. The resort was be...
Kelli
Jul 22, 2024
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About the neighborhood

Map
Avda. Xaman-Ha, Lote Hotelero No 2, Playa del Carmen, QROO, 77710

What's nearby

  • Playacar Beach - 12 min walk
  • Playacar Golf Club - 3 min drive
  • Quinta Avenida - 6 min drive
  • Xplor Theme Park - 10 min drive
  • Xcaret Eco Theme Park - 13 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 53 min drive

Restaurants

  • ‪Rosa Roja - ‬5 min walk
  • ‪Festival Grand Buffet - ‬8 min walk
  • ‪Blue Moon Beach Bar Sandos Select Club - ‬9 min walk
  • ‪Tequila Beach Club - ‬11 min walk
  • ‪RIU Yucatan - ‬7 min walk

About this property

Iberostar Waves Tucán - All Inclusive

Luxury all-inclusive property near Quinta Avenida
Located close to Playa del Carmen Maritime Terminal and Xplor Theme Park, Iberostar Waves Tucán - All Inclusive provides 2 beach bars, 2 poolside bars, and a swim-up bar. With a white sand beach, sun loungers, and scuba diving, this property is the perfect place to soak up some sun. Indulge in a deep-tissue massage, a facial, and a manicure/pedicure at the onsite spa. At the 8 on-site restaurants, enjoy breakfast, lunch, dinner, and Japanese cuisine. Yoga classes and fitness classes are offered at the gym; other things to do include kayaking and windsurfing. Free in-room WiFi is available to all guests, along with a terrace and shopping on site.
You'll also enjoy perks such as:
  • 4 outdoor pools and a children's pool, with sun loungers, pool umbrellas, and a swim-up bar
  • Free self parking
  • 2 outdoor tennis courts, babysitting (surcharge), and multilingual staff
  • Bicycle parking, wedding services, and tour/ticket assistance
  • Guest reviews give top marks for the beach locale, pool, and helpful staff
Room features
All 350 rooms offer comforts such as air conditioning and free stocked minibars, in addition to thoughtful touches like free WiFi and desk chairs. Guest reviews highly rate the clean rooms at the property.
Extra conveniences in all rooms include:
  • Recycling, LED light bulbs, and composting
  • Bathrooms with eco-friendly toiletries and showers
  • Flat-screen TVs with satellite channels
  • Wardrobes/closets, eco-friendly cleaning products, and childcare services

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals and snacks included
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Sailing
Snorkeling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics

Entertainment

Onsite entertainment and activities

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • 2 beach bars
  • 2 poolside bars
  • 5 bars/lounges
  • 8 restaurants
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Bonsai
  • La Hacienda
  • Mare Nostrum
  • Tulum
  • Uxmal Restaurante

Things to do

  • 2 outdoor tennis courts
  • 4 outdoor pools
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Steam room
  • Windsurfing
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Dining table
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a nature reserve
  • On the beach
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sports massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 3 floors
  • Eco-friendly cleaning products used
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Composting
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 32.57 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Pool access available from 7:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Iberostar Tucan
Iberostar Tucan All inclusive
Iberostar Tucan All inclusive Playa del Carmen
Iberostar Tucan Playa del Carmen
Tucan Iberostar
Iberostar Playa Del Carmen
Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen, Mexico
Iberostar Tucan Mexico
Iberostar Tucan Quetzal
Playa Del Carmen Iberostar
Iberostar Tucan All inclusive All-inclusive property
Iberostar Tucan inclusive l C
Iberostar Tucan All inclusive
Iberostar Tucán All inclusive
Iberostar Waves Tucán All Inclusive
Iberostar Waves Tucán - All Inclusive Playa del Carmen
Iberostar Waves Tucán - All Inclusive All-inclusive property

Frequently asked questions

Does Iberostar Waves Tucán - All Inclusive have a pool?

Yes, this property has 4 outdoor pools and a children's pool. Pool access is from 7:00 AM–7:00 PM.

Is Iberostar Waves Tucán - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Iberostar Waves Tucán - All Inclusive?

Self parking is free at this property.

What time is check-in at Iberostar Waves Tucán - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. Late check-in is available during limited hours.

What time is check-out at Iberostar Waves Tucán - All Inclusive?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Iberostar Waves Tucán - All Inclusive?

Yes, the property is all-inclusive. Activities include windsurfing, snorkeling, kayaking, and more.

Where is Iberostar Waves Tucán - All Inclusive located?

Nestled on the beach, this Playacar property is within 3 mi (5 km) of Quinta Avenida, Playa del Carmen Maritime Terminal, and Playa del Carmen Main Beach. Mamitas Beach and Xplor Theme Park are also within 3 mi (5 km).

Iberostar Waves Tucán - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 552 out of 1004 reviews" "
Rating 8 - Good. 257 out of 1004 reviews" "
Rating 6 - Okay. 91 out of 1004 reviews" "
Rating 4 - Poor. 57 out of 1004 reviews" "
Rating 2 - Terrible. 47 out of 1004 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Kelli

Liked: Staff & service, property conditions & facilities
My husband and I and my brother and sister n law stayed here ant the end of May. We had a great time. The resort was beautiful. It was like being in the jungle. There was a lot of wild life. Our favorite was watching the monkeys hanging out in the trees while we sat in the adult swim up bar. Didn’t care for the buffet but the specialty restaurant were very good. They had some fun entertainment in the evenings. Our favorite was the karaoke with Alejandro. He was so much fun and had the audience participating in the game. The beach was really nice too and there wasn’t much of the seaweed. We really enjoyed our stay.
Stayed 7 nights in May 2024

8/10 Good

Marta

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Where do I start. The rooms were soo outdated. The bathrooms were horrible. The grounds and lobby are beautiful.There are several buffetts yes, beautiful but be ready to eat w no airconditioner for breakfast, lunch and dinner. Be ready to sweat and not enjoy your food because it soo hot to enjoy. We were drenched! horrible eating experience everyday. Nice to see little monkeys, flamingos, exotic animals very close up through the hotel. The entertainment was great everynight. dancing on the beach, foam pool party and 80s night dancing was great!! again inside extertainment was hot. The big pool the water was jacuzi boiling hot it was horrible. tbe adult pool was very nice found on the last day there water was fresh. Had to argue w Manager Hector to eat inside on last day..Inside restautant Italian..they turn me away 3 days in a row saying thy had no space and we could not reserve a spot. Hector asked me 50 to be able to get in for the best pasta and meats. Nope I stood my ground. It was air conditioned it was pleasant. The staff is rude and dont care if you enjoying ur experience. I am used to bigger and nicer places that make you feel welcome and go above and beyond for us. No bottled water unless u pay 11.00 for a small water at the gift shops. They said thy had filtered water throughout the hotel. Not happy about that. The Beach is beautiful. Enjoyed myself due to going w my family. Will never return. Will not recommend to no one.
Stayed 4 nights in Jul 2024

10/10 Excellent

Angelica

Liked: Cleanliness, amenities, property conditions & facilities
The stay was so much fun! Excellent stay !
Stayed 5 nights in Jul 2024

8/10 Good

Meredith

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful. The jungle, animals, beach are all amazing. This was our third time staying here. The staff was great! We traveled with four other families and each had a different experience with our rooms. Our family had a family suite (adjoining rooms). The king bed was very firm. Much too firm for our liking. That is really the only thing I would change in our room. The AC was cold, everything worked properly. One of the families we traveled with had a gluten allergy. It proved much more difficult to find true gluten free options. The entertainment was a little less stellar than in past years but still enjoyable. My teenage kids played beach volleyball everyday pretty much all day. The resort was a little stingy about giving out a volleyball even though people from all countries were playing together. Overall a great vacation! If you’re looking for a family friendly resort this is it!
Stayed 5 nights in Jun 2024

6/10 Okay

Antonio

Stayed 5 nights in Jun 2024

8/10 Good

JanMae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2024

8/10 Good

DELINDA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jun 2024

6/10 Okay

Nikola

Traveled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service
The pool and beach was nice . The rooms are outdated and need updating
Stayed 6 nights in Mar 2024

2/10 Terrible

Lena T.

Traveled with family and small children, Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
The only thing we like is that despite a horrible service, nasty food, constantly broken a/c in the room was the fact that we still managed to have a good time with our family because we know how to make a good time no meter what! It’s no longer the same Iberostar like it use to be they have gone down in service, entertainment and their food is horrible! We will not go back again or recommend it to anyone we know! From now on it’s RIU chain hotels only!
Stayed 9 nights in Jun 2024

10/10 Excellent

Anisah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely love the environment, food, and people at this resort.
Stayed 6 nights in May 2024

10/10 Excellent

Jaqueline D

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful time with my family.
Stayed 5 nights in Jun 2024

8/10 Good

leticia, El Paso

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds and location.
Stayed 7 nights in May 2024

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2024

10/10 Excellent

SUSAN

Traveled with family
Liked: Amenities
I was truly surprised at all the animals that were on the premises. I adore all wildlife and was in awe of the variety you had. The premises were maintained impeccably and the staff was incredibly friendly and efficient.
Stayed 8 nights in May 2024

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed everything about it. Beautiful place and enjoyed the wildlife. Do wish housekeeping was better. Didn’t seem like our floor was clean much always had sand on feet even after getting out of shower. There was sand pilled in corners. Other than that it was fantastic.
Stayed 6 nights in May 2024

10/10 Excellent

Ryan Doyle

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the wildlife and how quiet the resort is.
Stayed 6 nights in May 2024

10/10 Excellent

Olivia

Traveled with group
Stayed 3 nights in May 2024

10/10 Excellent

Deborah H.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Maria del Carmen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Amazing hotel! great food. The only thing missing was service on the beach. You had to get your drinks from the beach bar (and wait in line)
Stayed 4 nights in Apr 2024

2/10 Terrible

susana patricia

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
staff rude , fire ants in the rooms , dont stay there, pick better resort
Stayed 6 nights in Apr 2024

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property for family vacation!! Super friendly, clean and delicious food. We were relaxed and pampered all week. Only suggestion for improvement is to serve ground coffee and not instant!
Stayed 7 nights in Apr 2024

10/10 Excellent

Fernando

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

James

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very accommodating and helpful. The property and rooms were extremely clean. We would definitely come back
Stayed 6 nights in Apr 2024

4/10 Poor

Praveen

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Clarence

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was great, entertainment and Staff were absolutely fantastic
Stayed 5 nights in Feb 2024

General hotel information

Reasons to Book
Outdoor Pool & Property Cleanliness
Check-In Time
3:00 PM
Check-Out Time
11:00 AM
Star Rating
4.5