Iberostar Tucan All inclusive

Photo gallery for Iberostar Tucan All inclusive

Primary image
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
4 outdoor pools, pool umbrellas, sun loungers

Overview of Iberostar Tucan All inclusive

UNESCO Sustainable Travel Pledge

Iberostar Tucan All inclusive

4.5 star property

4.2/5 Very Good

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All inclusive
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
Map
Avda. Xaman-Ha, Lote Hotelero No 2, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationPlayacar Golf Club3 min drive
  • Popular LocationPaseo del Carmen8 min drive
  • Popular LocationPlaya del Carmen Maritime Terminal9 min drive
  • AirportPlaya Del Carmen, Quintana Roo (PCM)11 min drive

Choose dates to view prices

About this area

Playa del Carmen

Iberostar Tucan All inclusive is located in Playacar, a neighborhood in Playa del Carmen, and is near the airport and on the beach. The area's natural beauty can be seen at Playa del Carmen Main Beach and popular attractions include Xcaret Eco Theme Park and Xplor Theme Park. Traveling with kids? Consider 3D Museum of Wonders, or check out an event or a game at Mario Villanueva Stadium Madrid. Practice your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as ecotours in the area.

What's nearby

  • Playacar Golf Club - 3 min drive
  • Paseo del Carmen - 8 min drive
  • Playa del Carmen Maritime Terminal - 9 min drive
  • Central Square - 12 min drive
  • Xplor Theme Park - 15 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 56 min drive

Restaurants

  • Ristorante Latinos - 5 min drive
  • Fruta Madre - 5 min drive
  • Carnitas Teresita - 6 min drive
  • Doña Aurelia - 6 min drive
  • Perché no - 7 min drive

About this property

Iberostar Tucan All inclusive

Upscale property on the beach, with 4 outdoor swimming pools
Spend the day relaxing on the beach or at a complimentary water park before returning for a meal at one of Iberostar Tucan All inclusive's 5 restaurants.
Iberostar Tucan All inclusive offers 350 air-conditioned accommodations with free minibar items and safes. Rooms open to balconies. Flat-screen televisions come with satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include ceiling fans and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

2 outdoor tennis courts and a complimentary water park are featured at the property. 4 outdoor swimming pools and 2 spa tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 5 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals and snacks included
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Sailing
Snorkeling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics

Entertainment

Onsite entertainment and activities

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property has signed the UNESCO Sustainable Travel Pledge.

Languages

English, French, German, Italian, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Yes
Follows standard cleaning and disinfection practices of No
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 5 restaurants
  • 2 beach bars, 2 poolside bars, 5 bars/lounges and 1 swim-up bar

Restaurants on site

  • Bonsai
  • Mare Nostrum
  • Uxmal Restaurante
  • La Hacienda
  • Tulum

Things to do

  • 4 outdoor pools
  • 2 outdoor tennis courts
  • 2 spa tubs
  • Aerobics classes
  • Bike parking
  • Children's pool
  • Fitness center
  • Free water park access
  • Kayaking
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Spa services
  • Steam room
  • Tennis
  • Windsurfing
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised childcare
  • Free water park access
  • In-room child care (surcharge)
  • Playground
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Front-desk safe
  • Gift shop/newsstand
  • No elevators
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Nature reserve
  • Picnic area
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Wheelchair-accessible parking

More

  • Beach towels
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Eco-friendly toiletries
  • Hair dryer
  • Shower

Entertainment

  • Flat-screen TV
  • Satellite channels

Food and drink

  • Free minibar

Outdoor space

  • Balcony

More

  • Composting
  • Desk
  • Eco-friendly cleaning products provided
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 11:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses eco-friendly cleaning products
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Iberostar Tucan
Iberostar Tucan All inclusive
Iberostar Tucan All inclusive Playa del Carmen
Iberostar Tucan Playa del Carmen
Tucan Iberostar
Iberostar Playa Del Carmen
Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen, Mexico
Iberostar Tucan Mexico
Iberostar Tucan Quetzal
Playa Del Carmen Iberostar
Iberostar Tucan All inclusive All-inclusive property
Iberostar Tucan inclusive l C
Iberostar Tucan All inclusive Playa del Carmen
Iberostar Tucan All inclusive All-inclusive property

Frequently asked questions

Does Iberostar Tucan All inclusive have a pool?

Yes, this property has 4 outdoor pools and a children's pool.

How much does it cost to stay at Iberostar Tucan All inclusive?

As of Aug 17, 2022, prices found for a 1-night stay for 2 adults at Iberostar Tucan All inclusive on Aug 21, 2022 start from $211.17, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Iberostar Tucan All inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Iberostar Tucan All inclusive?

Self parking is free at this property.

What time is check-in at Iberostar Tucan All inclusive?

Check-in is from 3:00 PM - 11:00 PM. Late check-in is available during limited hours.

What time is check-out at Iberostar Tucan All inclusive?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Iberostar Tucan All inclusive?

Yes, the property is all-inclusive. Activities include windsurfing, snorkeling, kayaking, and more.

Where is Iberostar Tucan All inclusive located?

Nestled on the beach, this Playacar property is within 2 mi (3 km) of Plaza Paraiso, Quinta Avenida, and Playa del Carmen Maritime Terminal. Playa del Carmen Main Beach and Mamitas Beach are also within 3 mi (5 km).

Overall score and ratings

4.2

Very Good

Rating 5 - Excellent. 550 out of 1001 reviews
5 - Excellent 55%
Rating 4 - Good. 266 out of 1001 reviews
4 - Good 27%
Rating 3 - Okay. 97 out of 1001 reviews
3 - Okay 10%
Rating 2 - Poor. 53 out of 1001 reviews
2 - Poor 5%
Rating 1 - Terrible. 35 out of 1001 reviews
1 - Terrible 3%

4.5/5

Cleanliness

4.5/5

Staff & service

4.2/5

Amenities

4.3/5

Property conditions & facilities

4.6/5

Eco-friendliness

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien lindo
Stayed 2 nights in Aug 2022

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful (especially Stephanie). When we arrived we had a very musty smelling ground floor room at the Tucan, but they were able to move us to the other side (Quetzal). This was wonderful as the Howler monkeys came through this area every afternoon. The food at the restaurants was very good. The pool was very nice but you had to get up very early to get a chair. The beach and water had heavy seaweed accumulation, but this was pretty characteristic of all resorts along the beach. Evening entertainment was enjoyable.
Stayed 7 nights in Jul 2022

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was really nice
Stayed 5 nights in Aug 2022

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay from arrival to departure!
Stayed 4 nights in Aug 2022

1/5 Terrible

Traveled with family and small children
Disliked: Staff & service, property conditions & facilities
It’s a resort so I like that even though hotel and it staff war kids up to par at all. AC wasn’t working half of the stay, door dead bolt never got fixed, safe didn’t work at all first day (got fixed) Happened restaurant was disaster starting with food, staff and no AC as well. Hibachi shelf was working two tables at the same time. When it rained and wind was blowing, restaurants didn’t have curtains to cover from the rain coming in. Overall, I would never go back to that place. Definitely not for money spent
Stayed 5 nights in Aug 2022

1/5 Terrible

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The wildlife was awesome and kids loved it. Variety of foods was ok and no pool service or room service was a let down. Communication was lacking and did not have adequate AC for the entire time or none at all and broken promises of it being fixed daily. Last night fire alarms in all surrounding and my building kept my and my two kids up all night long
Stayed 5 nights in Aug 2022

1/5 Terrible

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We had a 7 day trip planned. The grounds were nice. Everyone was really nice.. BUT, We get to the room it’s 78 we call the front desk they say” There are sensors on the doors to turn off the AC if left open. Will 3 room moves later they send us to a sister resort. We spend an 1 1/2 taxi ride and $135.00 to Cancun there are 7 of us the resort didn’t call a van🙄 to find out “Hey we don’t have any rooms available. So another 1 1/2 ride to another sister resort we finished our 3 days. Crazy you spend all day with 100’s of people and they want you to wear a mask at the buffet no other time are you required to. Walk in put it on grab food take it off.
Stayed 7 nights in Jul 2022

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an ecological property. Everything, including the installations and buildings are prepare to save energy by using the sun and air to give a good ambience. I loved the fact that many endemic animals can be seen inside the property. Howler monkeys, peacocks, agoutis, iguanas, etc. The staff is very friendly and the food is very good and rich in flavor and variety. The property is located in a very secured, gated community in Playacar closed to all the outdoor activities( cenotes, Xcaret parks, Tulum and other important attractions. This vacations are good in value vs money paid. I highly recommend.
Stayed 6 nights in Jul 2022

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed at Iberostar Tucan for 6 nights. Overall, our experience was wonderful. The food was excellent and we are at a different restaurant every night. The buffets offered plenty of variety as well. The beach and the pool were very crowded and it was difficult to find a spot to sit. Other than than, we enjoyed our stay.
Stayed 6 nights in Jul 2022

4/5 Good

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Overall it was a awesome place A/C could have been better but other then that it was great
S