Family Suite | In-room safe, individually furnished, blackout drapes, soundproofing
Check availability

Reviews of Bayview Hotel

3 out of 5
Bayview Hotel
Corner Main & Gibb Street, Plettenberg Bay, Western Cape

Reviews

8.0

Very Good

Rating 10 - Excellent. 25 out of 71 reviews" "
Rating 8 - Good. 27 out of 71 reviews" "
Rating 6 - Okay. 12 out of 71 reviews" "
Rating 4 - Poor. 4 out of 71 reviews" "
Rating 2 - Terrible. 3 out of 71 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Thomas

Stayed 1 night in Mar 2024

2/10 Terrible

Daniel

Stayed 1 night in Dec 2023
Response from The Bayview Team on Jan 26, 2024
Good day Thomas, thank you for taking the time to leave us a review of your stay. We are most concerned with the score you gave and would very much appreciate some feedback regarding the low score to identify how we can do better.Kind regards

2/10 Terrible

Thomas

Stayed 1 night in Jan 2024
Response from Bayview Hotel on Jan 25, 2024
Good day Thomas, thank you for taking the time to leave us a review of your stay. We are most concerned with the score you gave and would very much appreciate some feedback regarding the low score to identify how we can do better.Kind regards

8/10 Good

Nick, Birmingham

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from The Bayview Team on Jan 19, 2024
Dear Nick, thank you for taking the time to leave us a review of your stay at the Bayview Hotel. We are so glad to hear that you enjoyed it and we hope to welcome you back again soon.Kind regardsthe Bayview Team

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from The Bayview Team on Jun 28, 2023
Thank you Christopher for leaving us a review of your stay. We are so happy to hear that you enjoyed your time with us and we do hope to welcome you back again soon!

10/10 Excellent

Tony

Stayed 4 nights in Apr 2023
Response from The Bayview Team on Jun 28, 2023
Thank you Tony for taking the time to leave us a review. We are so glad to hear that you enjoyed your stay with us. We hope to welcome you back again soon!

10/10 Excellent

Melt, Shooters Hill

Stayed 3 nights in Mar 2023
Response from The Bayview Team on Jun 28, 2023
Thank you so much for the kind review. We are so happy to hear that you enjoyed your stay with us. We hope to welcome you back again soon!

8/10 Good

Melt, Shooters Hill

Response from The Bayview Team on Jun 28, 2023
Thank you for taking the time to leave us a review. We hope to welcome you back again soon!

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Friendly and helpful service. Bathrooms are very old and outdated, weird mix with the refurbed rooms.
Stayed 1 night in Nov 2022
Response from Tess, Marketing Manager on Nov 25, 2022
Thank you for taking the time to review your stay with us. Your feedback is extremely valuable to us, as we strive to improve with every stay. It is a pleasure to announce that we are in the process of upgrading the entire property and work on the bathrooms in our classic rooms will be implemented within the next 2 weeks. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. We are very happy to see that you enjoyed everything else and hope to see you at the Bayview Hotel soon. It would be such a pleasure to personally welcome you back to our new and improved hotel!Regards, Management

10/10 Excellent

Daniel

Stayed 2 nights in Oct 2022
Response from Tess, Marketing Manager on Nov 17, 2022
Dear Daniel,Thankyou for giving us a 10 out of 10, you have made our day! I am sure our staff enjoyed catering to your needs as much as you enjoyed your stay, and I will most certainly relay your compliments to the team.We look forward to welcoming you back to the Bayview Hotel again soon.The Bayview Hotel team.

10/10 Excellent

Izaak H

Stayed 1 night in Sep 2022
Response from Tess, Marketing Manager on Nov 17, 2022
Hi Izaak,Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience and our staff will definitely be happy to read your sincere comments. Customer experience and satisfaction is our main priority and your review reaffirms the hard work we put in every day. So thank you again and we look forward to seeing you again at the Bayview Hotel soon. Kind regards The Bayview Hotel team

10/10 Excellent

Hesta

Stayed 2 nights in Apr 2022
Response from Tess, Marketing Manager on Nov 17, 2022
Hi Hesta,Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience and our staff will definitely be happy to read your sincere comments. Customer experience and satisfaction is our main priority and your review reaffirms the hard work we put in every day. So thank you again and we look forward to seeing you again at the Bayview Hotel soon. Kind regards The Bayview Hotel team

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Tess on Feb 4, 2022
Hi James Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience and our staff will definitely be happy to read your sincere comments. Customer experience and satisfaction is our main priority and your review reaffirms the hard work we put in every day. So thank you again and we look forward to seeing you again at the Bayview Hotel soon. Kind regards The Bayview Hotel team

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2021
Response from Tess on Nov 30, 2021
Dear Melinda, Thank you for your wonderful review. It was a true pleasure having you stay with us and I am so very pleased to read that you had such a wonderful experience. There is a very special feeling to the hotel and I am glad you felt this. We hope to welcome you back very soon. Kind regards the Bayview Hotel team

10/10 Excellent

Ridwaan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service.
Stayed 1 night in Mar 2021
Response from Manager on Mar 17, 2021
Dear Ridwaan, Thank you for your kind words. We do appreciate all our guests feedback. It was only a pleasurer to host you. Do keep us in mind when visiting Plettenberg Bay next time. Kind Regards, Bayview Hotel Team & Management.

10/10 Excellent

Christopher

Stayed 4 nights in Dec 2020
Response from Manager on Jan 11, 2021
Dear Christopher, Thank you for taking the time to review Bayview Hotel. Thank you for a 5 star rating we do appreciate it. Hope to see you back soon for more of the same. Kind Regards Bayview Hotel Team.

8/10 Good

Cherie

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Very covid considerate, you get your own bag of toilet paper and tea, which wasnt in my room so i had to go look for it at reception. Breakfast was served at the cafe across the road, and only opened at 8, but i was told it would open at 7 30 at check in, so disappointed i had to go without due to timing.
Stayed 1 night in Nov 2020
Response from Manager on Nov 18, 2020
Dear Cherie, Thank you for taking the time to review Bayview Hotel and share your most recent experience with us. It is only through feedback such as yours, that we can improve on our shortcoming and provide all future guests with a much better experience. Your comments have been noted and will be taken up with the parties involved. This level of experience is most certainly not acceptable. Though this will not change the experience you had at the property during your visit, we would still like to offer our humblest apology. We do hope to have the opportunity to host you again soon and turn your negative experience into a positive one. Kind Regards, Bayview Hotel

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple clean hotel
Very clean bright and simple hotel. Breakfast could be better but the restaurant for dinner was very good with best tempura prawns I have ever had.
Stayed 1 night in Feb 2020
Response from Manager on Mar 6, 2020
Dear Guest, Thank you for taking the time to review Bayview Hotel. We do appreciate your feedback.We are thrilled to see that you enjoyed our tempura prawns. Hope to see you back in future. Kind Regards

8/10 Good

Verified traveler

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms clean and bed comfortable. Central location. We didn’t pre book breakfast but did have breakfast ordered off the menu, not the buffet and it was very nice and good value
Stayed 2 nights in Dec 2019
Response from Bayview Hotel Team on Jan 13, 2020
Dear Sir/Madam, Thank you for your kind review of the hotel. We are delighted you enjoyed your stay with us and hope to welcome you back again soon! We will pass on your kind comments to the restaurant also.

10/10 Excellent

Peter, STEYNING

Liked: Cleanliness, staff & service, room comfort
Very comfortable, friendly staff. Good restaurant attached. Carpets need changing!
Stayed 1 night in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
We had a “delux room”, which meant newly renovated. Very nice, bright, clean and modern. Room only had two small widows high up, and no air conditioning. The room was hot at night. A strong fan in the room did help. Staff were extremely friendly and helpful. Hotel is located right in the down town - great access to everything. Good parking. All in all, a very good experience.
Stayed 7 nights in Feb 2019

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well placed central location.
Nice comfy room, good view and helpful staff .
Stayed 2 nights in Jan 2019

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities
This hotel supposedly had a very good reputation some 10 years ago when my wife used to live in Plett, however we were rather disappointed. The room we were originally assigned was like a sauna when we walked in and was nearly unbearable. Not only this, but the ceiling fan did not work and the maid walked in after us and put down a floor fan, however this fan did not have a grill (which exposed the blades) and the top half of it was held together with tape to the bottom half. This is completely unacceptable and unsafe. Personally, I believe that a hotel in a generally hot region like this (during Summer time) requires air con. Not only the sweltering temperatures, but the room as also in poor condition and dirty. There was paint peeling of the walls, wires exposed from a socket (very dangerous), uncomfortable bed and dirty bathroom (we noticed a small pile of hair in one corner probably from previous room guests - disgusting). We complained to the reception staff and fortunately there was another room available (only because people hadn't checked into it yet!) and we were placed into there. This room was situated across from the original room and didn't have the sun beaming in causing the high temperatures, but was a little noisy as it face the road and the doors had to be open during the night as it was still warm. The second room was far better than the first and tolerable for our stay. The rooms also did not have mini fridges which was a little frustrating.
Stayed 4 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel in convenient location. Reserved 2 rooms. Both were clean and comfortable, but had trouble with the hot water in one of them. Also, rooms were a bit noisy and warm at night.
Stayed 2 nights in Jan 2019

4/10 Poor

Patrick

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad for ever
Bad service. That is the least I can say. Rooms are humid and smell bad. This should not be classified as a hotel. No aircons, no shower gel. This motel leaves much to be desired.
Stayed 4 nights in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Value for money. Doors to rooms need attention.
Stayed 2 nights in Nov 2018
Response from The Bayview Hotel Team on Nov 28, 2018
Dear Anonymous, Thank you for your review of the hotel, we are delighted that you enjoyed your stay with us. Your comment with regards the room doors has been noted, and we will review this item during the hotel refurbishment which is scheduled for 2019. We hope to welcome you back again soon!

6/10 Okay

Verified traveler

Liked: Staff & service
Stayed 1 night in Nov 2018
Response from The Bayview Hotel Team on Nov 14, 2018
Dear Anonymous, Thank you for your review of the hotel. We hope to welcome you back again soon!

6/10 Okay

Dinesh

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Oct 2018
Response from The Bayview Hotel Team on Nov 14, 2018
Dear Dinesh, Thank you for your review of the hotel. We hope to welcome you back again soon!

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A real surprise package. Expected a 3 star hotel but definitely should be rated higher. The room was newly refurbished and very comfortable and spacious. The staff were extremely helpful and friendly. Well done! The only 2 areas that could be improved were 1) the shower head needs replacing 2) There should be a wider choice of TV channels
Stayed 1 night in Sep 2018
Response from The Bayview Hotel Team on Sep 27, 2018
Dear Patrick, Thank you for your positive review of the hotel! We are delighted that you enjoyed your stay in our newly refurbished premium room - over the next year all of the premium rooms will be refurbished in the same manner. We pride ourselves on our friendly and helpful staff and are glad that they were able to assist you during your stay with us. Your comments have been noted and we will investigate the issue with the shower head as well as consider the available TV channels. We hope to welcome you back again soon!

6/10 Okay

Daniel

fair for the money
friendly staff, fair price but like others mentioned already the place needs some updating
Stayed 2 nights in Aug 2018
Response from The Bayview Hotel Team on Sep 12, 2018
Dear Daniel, Thank you for your review of the hotel and your positive feedback. We can confirm that a refurbishment of the hotel is planned to commence during the course of next year. We hope to welcome you back again soon!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018
Response from The Bayview Hotel Team on Aug 16, 2018
Dear Susan, Thank you for your review of the hotel and we hope to welcome you back again soon!

8/10 Good

Lisa

Liked: Cleanliness, staff & service, room comfort
Bayview Hotel
It was great - hotel is a little out dated but clean and comfortable
Stayed 1 night in Jul 2018
Response from The Bayview Hotel Team on Aug 16, 2018
Dear Lisa, Thank you for your review of the hotel, we are delighted that you found it clean and comfortable. A refurbishment is scheduled to be undertaken over the next 12 to 24 months so please watch our website for more details! We hope to welcome you back again soon.

8/10 Good

Ki Wook

Liked: Cleanliness, room comfort

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrally located in the town of Plettenberg Bay
For the purpose it was a perfect location and room.
Stayed 3 nights in Mar 2018
Response from Bayview Hotel Team on Mar 23, 2018
Dear Richard, Thank you for your review of the hotel. We pride ourselves on our central location within the village and are delighted that you enjoyed your stay with us. We hope to welcome you back to the hotel again soon.

8/10 Good

samuel , montreal, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We ask for 2 bed. The front desk was very nice to offer us a second room since they did not have a room with 2 beds. That was very appreciated.
Stayed 1 night in Mar 2018
Response from Bayview Hotel Team on Mar 16, 2018
Dear Samuel, Thank you for your review of the hotel. We pride ourselves on our professional and friendly staff who are always ready to assist in any way they can. We hope to welcome you back to the hotel again soon.

8/10 Good

Verified traveler

Liked: Staff & service
Basic room in great location to walk in town
This hotel offers basic rooms with balconies overlooking Main Street and ocean. Can be loud at night. Staff are professional. Location is excellent for walking to restaurants in town
Stayed 2 nights in Dec 2017
Response from Bayview Hotel Team on Jan 8, 2018
Thank you for your review of the hotel. We pride ourselves on our central location and friendly professional staff. We hope to welcome you back again soon!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Nice Hotel
Good location and easy parking. Restaurant was good and breakfast reasonable
Stayed 2 nights in Nov 2017
Response from The Bayview Hotel Team on Nov 29, 2017
Thank you for your positive review - we take pride in our central location! We hope to welcome you back again soon.

6/10 Okay

Julie, South Yorkshire

Liked: Cleanliness, staff & service, room comfort
Well situated
Very friendly staff, room clean and reasonably spacious. Upside the Hotel is situated right in the centre of town so it is easy to walk to restaurants. Downside if you have a room overlooking the main road it is very noisy from 6 30 am due to traffic.
Stayed 4 nights in Sep 2017
Response from Marketing Manager on Nov 6, 2017
Thank you for taking the time to review our hotel. We are glad you enjoyed our clean and spacious rooms and the hospitality of our staff. We will be undergoing renovations in the near future and appreciate your feedback on the windows.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The reception I received was warm and welcome. Room was clean and comfortable. Nothing was to much for the staff who can only be rated as always friendly and willing to help.Will I stay there again yes.
Stayed 2 nights in Aug 2017

8/10 Good

roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bayview Hotel Plettenberg Bay
We had a good overnight stay, bed was comfortable and room was good size with nice view. The shower played up a little in the morning but we went to another room for shower, so it was no problem.They were repairing shower as we were there so very prompt. Staff all friendly and kind
Stayed 1 night in Jul 2017

6/10 Okay

lester alwyn

This IS A 3-Star Hotel In A Very Good Location...
The hotel has nice staff..friendly, helpful...The hotel could do with minor ungrading. The food at the adjacent restaurant is very good... The location is excellent in the center of the CB

8/10 Good

alan

Liked: Cleanliness, room comfort
Excellent family option at the heart of Plett Bay
The Penthouse suite is fabulous and won't hurt the budget either, with plenty of space. Only air con in master bedroom, TVs reception is ropey, furniture a little tired but two good bathrooms with excellent power showers and a rooftop veranda to die for - watching sunsets, drinking wine and a fabulous BBQ to boot!

6/10 Okay

Valerie, Dublin

Liked: Cleanliness, staff & service
Fine for a stopover for a night if passing through
This hotel is absolutely fine if you are looking for a stopover for a night in the centre of town. Large, clean room. However, it was definitely the least impressive of all the accommodation we had in two weeks in South Africa.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Dave, Hermanus

Disliked: Property conditions & facilities
Thank goodness for hotel.com reduced pricing
The rooms were clean. The rest of the hotel is very dated in terms of carpeting and TV facilities. It also needed a hotel type restaurant rather than the open to the public type that it has.

8/10 Good

Pieter, Cape Town

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money
Very Pleasant stay with friendly staff, great room and in heart of Plett. Good parking

8/10 Good

David, Port Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
TAU
Excellent except for sound travelling from other rooms and outside.

6/10 Okay

Collette, Cyprus

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Good Location Average Hotel Rooms
We were on 3 week holiday touring the Garden Route...only stayed one night. This hotel is dated, needs Air-conditioning in the room. It was a clean but basic room a definite 3 star hotel

6/10 Okay

diane , auckland

Average hotel. WiFi very bad.
Old hotel could do with a face-lift - better beds and furniture. The restaurant was excellent.

10/10 Excellent

STEPHEN

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort