Ratings based on 57 Verified Reviews

4.1 out of 5
86% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by Jason

Very disappointed

Posted May 1, 2017 on Hotels
Hotel would be great if they didn't have a disco tech on the roof that blasted music until 2am- our room literally seemed like we were in the club itself. Not too big of a deal if we weren't traveling with our four year old and one year old daughters. The only thing the hotel offered was to put us in a smaller, less attractive room further from the noise. Essentially they offered us a downgraded room and nothing else for the hassle. The only reason we stayed was for the suite that we had chosen, not some blah normal room.
Comment from Hotel Management
May 10, 2017 by Jesus GM, Hotel Management
Dear Guest How unfortunate you feel this way about our hotel . We are sorry for the inconvenience during your stay. Regarding the restaurant noise, we completely agree with your point of view and understand that sometimes the music and ambiance can be a bit loud, you may not know this, but this venue is not part of the hotel, it is a complete different company and we will make sure to convey your comments. We are working hard to improve the sound problem . Thank you Jesus GM
5 out of 5
for Everyone
by A verified traveler from san diego

Mexico City

Posted Feb 27, 2017
I had the luck to stay at hotel Busue from Sunday to Wed and it was perfect. The room was a great size, amenities were perfect, the shower, the bed, the service. Greatly located walking distance from many places I usually go to in Mexico.
Comment from Hotel Management
Mar 1, 2017 by Jesús GM, Hotel Management
Dear guests: What a treat to read your review, thank you so much for such wonderful comments, we are delighted to know you enjoyed your stay with us and hope you visit us again next time you are in Mexico City.
5 out of 5
by A verified traveler

Posted Nov 28, 2016 on Hotels
Great area and hotel
4 out of 5
for Everyone
by A verified traveler from Montevideo, Uruguay

Boutique hotel in a very nice location

Posted Oct 28, 2016
Pros: Location
Cons: Our room was located on top of the heater. With warm days, room temperature was very high.
Location: Walkig distance to Museums on Paseo de la Reforma, restaurants at Parque Lincoln or Masaryk street.
Busue Hotel is located near Parque Lincoln, close to restaurants, shoppings and museums.
Comment from Hotel Management
Oct 28, 2016 by JESUS GM, Hotel Management
Dear guest: Thank you so much for your kind comments, we hope you can come back soon, it will be our pleasure to serve you again.
2 out of 5
by A verified traveler

Posted Aug 10, 2016 on Hotels
Hotel is at very nice location. Very modern classic design and I really liked the atmosphere. Hotel staff members are very kindly. However, night club is located right next to the hotel. I stayed at third floor and I could not sleep at all due to very noisy music all night. Hotel switched my room with the one in grand floor. It was much better than third floor...
Comment from Hotel Management
Aug 31, 2016 by General Manager, Hotel Management
Dear guest: First of all we would like to apologise for the inconvenience with the restaurant noise, unfortunately this place is operated by a different administration, rest assured we will convey your review to the owners for their consideration. We are working hard to improve this weekend noise situation as soon as possible in the high floor rooms. Once again we regret the inconveniences. We hope we have the pleasure of serving you again in the near future.
4 out of 5
by Diego from Atlanta

Great location, not good to go to bed early!

Posted Jun 27, 2016 on Hotels
Warning! There is a bar at the top of this hotel, so it can be really loud at night (it closes at 2AM). We arrived after 2AM to our room anyway, so we were coop with it, but if you are planning to rest before that time, forget it: you can hear the music from your room. The best part was breakfast in bed (for free!). Rooms were great, and location unbeatable!
Comment from Hotel Management
Jun 28, 2016
Dear Guest. We thank you for your comments , the administration is aware of this and are working together with the restaurant (which is a different administration) towards a perfect solution. We are improving our experience. Kind regards
5 out of 5
by Meagan from Miami

Fantastic Hotel in Polanco

Posted May 6, 2016 on Hotels
LOVED LOVED LOVED this hotel. It was a beautiful, small hotel situated one Street off of the best restaurants and bars in the city. It is literally 100 steps to a lovely park. The location could not be better. The rooms are gorgeous, with an old style colonial feel. Great decoration and overall feel. STAY HERE!!!
4 out of 5
for Couples
by A verified traveler from Seattle

Great location and beautiful boutique hotel

Posted Apr 19, 2016
Pros: The decor and room were beautiful.
Cons: Since my room was by the lobby, it was a bit noisy at times. Also, there is a nightclub upstairs which got very loud on Wed/Thurs night.
Location: The location is perfect to explore Polancito and all the great restaurants/bars.
Comfortable beds, great decorations and ample space were some of my favorite features of this hotel. The location is ideal for walking to great restaurants and bars in Polanco, and it's not too far from the downtown area if you want to take a cab. The only thing that I really didn't like was the loud music from the club which is located above the hotel. If you are a light sleeper this hotel may not be for you.
1 out of 5
by Laiza from Arizona

Night club upstairs = NO SLEEP EVER

Posted Mar 25, 2016 on Hotels
Stayed in Nov. for our honeymoon. There is a night club on the roof of the hotel and you can hear it from every room every single night until the break of dawn. Little to no sleep every night. We were moved 3 times to different floors. They really did try to make us happy by offering us a bottle of wine the first night but it was a huge mistake to allow that nightclub to move in. The bottom floor you can hear everything in the lobby. But it had the best bathroom. It also has an open window that cannot close to the outside where cars pass and people hangout. It is the Loudest room in the hotel. The other 2 bathrooms the shower leaked out onto the bathroom floor and you could hear the bumping music of the club each night. The wifi is terrible all over the hotel. The breakfast is not good and overpriced. I suggest to terminate that nightclub, fix shower flooring, and soundproofing. Customer satisfaction was important to the manager as he gave us most of our money back but until some major changes happen, I don't know how the hotel will make it.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 8, 2015 on Hotels