4.4/5 Excellent! (640 reviews)
PROS: Property is very CONVENIENT. Walking distance to almost all sites of interest. Probably the CLEANEST room I've ever stayed in. STAFF were friendly and accommodating. The property is SAFE, with key-entry for building and elevator access required. Overall a very good VALUE for the money.
CON: Only one. Expedia clearly indicated for a higher room cost, breakfast was included. At the hotel, I only received a credit voucher of $15 per day. However, the hotel literature CLEARLY states $15 per PERSON per day, up to 2 people & not including tip. I told this to the server, the front desk, and later to a manager who texted me on my stay. All said they would look into it. The manager confirmed it was a credit of $15/person per day, up to 2 people; so for the 2 of us, we should have received a $30 credit. However, when I checked out, I only received the total of $15 per day.
This is not a big deal, but for a hotel that seems to pride itself on the guest experience, they should say what they mean, or mean what they say. Expedia stated free breakfasts. The hotel literature said $15/person per day. After several attempts and a promise to make it right, we got neither.
Reviewed on Oct 17, 2021