This hotel should be three stars and not five
Posted Aug 17, 2016 on Hotels
Cons: The staff parked cars in ridiculous postions due to an overload of vehicles. Pros: Pool and hotel grounds are beautiful, rooms are flawless. Guards with rifles are always on the beach and at the front entrance. (Standard in Tunisia now) Food and drink are outrageous. I was given no water, no towels, sink was block and room was facing garden view rather then the sea view ( we were booked) on check in day. However this is still not what is expected of a 5* hotel. I think it should be honestly advertised a 3/4* so that people know exactly what they are paying for.
Food was ok but again not of the standard I would expect from a 5 star hotel. Services are very bad, staff not trained and dont have any clue for hospitality at all. I never seen similar conditions. I don't recommend you to keep it in your respectful list of hotels. High pricing but zero servicing !!!!! But the drawback is that with the exception of three or four, the staff are a miserable lot: they dont smile and they dont seem to want to be there. We didn't see any English were at the hotel and many of the staff (even the 'greeters' and 'security' don't speak English and with a very unhelpful receptionist.
I was so dissappointed with the service I received at this hotel across the board starting with the reception to the room including the service in the restaurant. this hotel should be three stars and not five
In most 5 star hotels, your needs will be taken care of.