“Lovely hotel with helpful staff when on site. My only issue was, my arrival was delayed due to factors out of my control. I had called the hotel twice to let them know that I would not be arriving as expected and therefore to please not no show me. I was told that it would be noted in my arrival, but even with alerting the staff, I was still “ no showed. “
They were able to overturn this, but caused a hassle and delay at checking”