Ratings based on 204 Verified Reviews

4.1 out of 5
88% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Ashford

Just right

Posted Oct 19, 2017
Comfortable and friendly place at the heart of Milan
Comment from Hotel Management
Oct 20, 2017 by Aurora V. - Front Office, Hotel Management
Dear Guest, Thank you for taking the time to give us your valued feedback on your stay. We’re delighted to read that you enjoyed the perfect location location of our hotel as everything one could possible wish for is within walking distance.
5 out of 5
by Monika

Great location!

Posted Jul 19, 2017 on Hotels
Hotel is perfectly located and overall nice decor and big guestrooms. Too bad it was only for 1 night. Thanks!
Comment from Hotel Management
Sep 7, 2017
Dear Monika, thank you for your comment, we are happy to have fully satisfied all of your needs. Hoping to have you again as our guest, we send best regard
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location good breakfast clean

Posted Jul 13, 2017
Very close to a metro station and only 3 stations from duomo. Good breakfast. The rooms are comfortable and clean.
5 out of 5
by A verified traveler

The perfect service!

Posted May 5, 2017 on Hotels
At UNA Mediterraneo every single person is attentive, kind and really make sure you are assisted with any request and any need! The restaurant has vegan option: really tasty!!!! Plus the location is great: close to transport and many good places to eat right outside!
Comment from Hotel Management
Jun 3, 2017
Dear Guest, we thak you for your review, and we rae happy to have satisfied your expectation. Hoping to have you again as our guest at Una Hotel Mediterraneo, we send best regards. Nicola Quaglia Hotel Manager
4 out of 5
by Kathleen

Great Value/Great Place!

Posted Jan 24, 2017 on Hotels
First time staying here. Great place...will definitely come back.
4 out of 5
by A verified traveler

Very good location, clean with decent size

Posted Oct 31, 2016 on Hotels
Better than most Italian 4 star hotels
Comment from Hotel Management
Nov 7, 2016 by General Manager, Hotel Management
Sehr geehrter Kunde, ich möchte mich bei Ihnen bedanken, da Sie durch Ihre Bewertung, Ihre Zeit dem UNA Hotel Mediterraneo gewidmet haben. So haben Sie uns erlaubt, die Qualität unserer Dienstleistungen zu überwachen, um uns Ihren Erwartungen immer mehr zu nähern. Gästezufriedenheit ist ein Hauptziel der UNA Hotels & Resorts. Wir freuen uns dass Sie das Hotel und unsere Dienstleistungen genossen haben; unsere Mitarbeiter erhalten ständige Weiterbildung und folgen den Richtlinien der UNA-Dienstleistungen. Wir versuchen uns den Wünschen den Gästen zu nähern und jeden Tag wird diese Haltung an unserem Hotel-Management bestätigt. Ich freue mich darauf, Sie bald wieder als unser Gast im Hotel zu sehen. Mit herzlichsten Grüssen Guest Relation Manager
2 out of 5
by A verified traveler from Warsaw, Poland

Was told upon arrival "You no longer have a room."

Posted Apr 12, 2016
Pros: Decent location for walking around the city. Breakfast was OK in terms of finding something most people would like to eat.
Cons: Their reservation system needs work. You just can't use a system that double-books people at a hotel. The stress we endured because of it was awful.
It was unreal. Months before arriving, we had an expedia reservation. We printed it and brought it with us. After a rough day of travel with canceled flights, we arrived after midnight. The hotel worker looked at us and said "You no longer have a room here." We looked, incredulously at him. I showed him a print out of the expedia reservation made two months earlier. He repeated his statement and did not seem to know what else to say, despite his being completely fluent in English. Apparently, they overbooked the hotel and we were among dozens of casualties that night. The problem is that we had specifically been referred to their hotel by the conference we had flown to Milan to attend. And, the busses taking us to and from the conference center (40 minutes away) were all set to go to that hotel. So, staying elsewhere would mean incurring cab fares and not getting to coordinate with any of our colleagues who did manage to get rooms at the Una. Una said "we have been trying to contact you." Yet, they must not have tried too hard. None of us received any emails. So, we got transported to a hotel across town and then after more hassle, we finally returned the next day to the Una. The room was average. The electricity panels were loose. Walls were very thin - we could hear everything next to us. even people talking normally. The bed was clean and comfortable and the bathroom was fine. Breakfast was decent, although space was kind of tight with all the guests.
Comment from Hotel Management
Apr 18, 2016 by Brunella Bilancione Capo Ricevimento, Hotel Management
Dear Guest, we thank you for giving us your feedback after your recent stay to our hotel, this will help us to monitor the quality of our services. We really apologize for the inconvenience you suffered regarding the overbooking and I can assure you that is not our practice. We really tried call you but without answer from your side. We was not able to wtrite you an email because we dont have your email adresse. The satisfaction of our customers is the main goal of our activities, so please accept our most sincere apologies for what was not in line with our standard of quality. Looking forward to welcoming you again in our hotel, best regards. Brunella Bilancione Capo Ricevimento
2 out of 5
by A verified traveler

Nor client oriented

Posted Apr 10, 2016
Hotel overbooks and not always notifies that you won't have a room. Breakfast - nice coffee.
Comment from Hotel Management
Apr 13, 2016 by Brunella Bilancione Capo Ricevimento, Hotel Management
Dear Guest, we thank you for giving us your feedback after your recent stay to our hotel, this will help us to monitor the quality of our services. We really apologize for the inconvenience you suffered regarding the overbooking and I can assure you that is not our practice. The satisfaction of our customers is the main goal of our activities, so please accept our most sincere apologies for what was not in line with our standard of quality. Looking forward to welcoming you again in our hotel, best regards. Brunella Bilancione Capo Ricevimento
5 out of 5
by revivit from Israel

Great hotel in a great location

Posted Jan 3, 2016 on Hotels
Excellent location great size despite having 3 beds will return
4 out of 5
Recommended
for Couples
by SammySam

Nice hotel

Posted Oct 6, 2015 on Orbitz
The hotel is nice but the location isn't the greatest.