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Reviews of Portland Regency Hotel & Spa

3.5 out of 5
Portland Regency Hotel & Spa
20 Milk Street, Portland, ME

Reviews

9.2

Wonderful

Rating 10 - Excellent. 775 out of 1080 reviews" "
Rating 8 - Good. 192 out of 1080 reviews" "
Rating 6 - Okay. 67 out of 1080 reviews" "
Rating 4 - Poor. 30 out of 1080 reviews" "
Rating 2 - Terrible. 16 out of 1080 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Alex

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a 10 minute walk from the music venue we went to
Stayed 1 night in May 2024
Response from Front desk on May 3, 2024
Thank you for staying with us. Please keep us in mind for future trips to Portland.

10/10 Excellent

Caroline

Traveled with partner, Traveled with pets
Liked: Cleanliness
In the heart of Old Port. We loved waking up and being able to walk along the waterfront, shop around, and grab a bite to eat in walking distance. We came for a weekend getaway to see a comedy show. Such a beautiful place. We will be back for sure!
Stayed 2 nights in Apr 2024
Response from Front desk on May 2, 2024
We are so pleased that you enjoyed your stay with us. We appreciate your feedback and look forward to your return.

10/10 Excellent

Suzanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent, and the rooms were well maintained. Would stay again.✨️
Stayed 1 night in Apr 2024
Response from Front desk on May 2, 2024
We appreciate your feedback. Thanks so much for staying with us, Suzanne.

10/10 Excellent

Trecia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front desk on May 3, 2024
Thank you for staying with us, Trecia.

10/10 Excellent

james

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very close to restaurants and shopping area. Everything is walkable.
Stayed 2 nights in Apr 2024
Response from Front desk on May 2, 2024
Thank you for staying with us. We hope you will keep us in mind for future stays in Portland, Maine.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Front desk on May 2, 2024
We appreciate your business, Sarah. Thank you for staying with us.

10/10 Excellent

Nathan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and recommend one of the best restaurants I've ever been to.
Stayed 1 night in Apr 2024
Response from Front desk on Apr 30, 2024
We are so pleased that you enjoyed your stay and dining with us. We appreciate your feedback.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Front desk on Apr 29, 2024
Thank you for staying with us, Steve.

10/10 Excellent

Eric

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Check in was great and the location is perfect for a visit to the old port
Stayed 1 night in Apr 2024
Response from Front desk on Apr 29, 2024
We appreciate your feedback. Thank you for staying with us.

10/10 Excellent

Damon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an amazing place. Its breathtaking as you walk inside. Beautiful hotel and even better staff. Attentive and makes you feel at home
Stayed 3 nights in Apr 2024
Response from Front desk on Apr 29, 2024
Damon, we so appreciate your wonderful feedback. Thank you for staying with us.

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front desk on Apr 29, 2024
Thank you for choosing our property for your stay in Portland, Maine. We appreciate your business and hope that you will return again.

10/10 Excellent

Edward, Brunswick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the converted old armory
Stayed 1 night in Apr 2024
Response from Front desk on Apr 26, 2024
We appreciate your feedback. Thanks so much for staying with us, Edward.

8/10 Good

Steve, Mitchell

Traveled with partner
Nice hotel and good rooms just let down by very noisy air conditioning
Stayed 1 night in Apr 2024
Response from Front desk on Apr 25, 2024
We appreciate your feedback, Steve. Thank you for staying with us.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful
Stayed 3 nights in Apr 2024
Response from Front desk on Apr 25, 2024
Thank you so much for staying with us, James. Please keep us in mind for future trips to Portland, Maine.

10/10 Excellent

Jaime

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great spot, nice people
Stayed 1 night in Apr 2024
Response from Front desk on Apr 22, 2024
Thanks Jaime! We appreciated your feedback and are pleased that you enjoyed your stay.

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Regency is nestled into the Old Port and beautifully rustic. The rooms are large and balcony is a wonderful way to view the ocean and city.
Stayed 1 night in Apr 2024
Response from Front desk on Apr 22, 2024
We are pleased that you enjoyed your stay. Thank you so much for your feedback and patronage.

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, property conditions & facilities
We liked the central location and convenience of walking to shops etc.
Stayed 1 night in Apr 2024
Response from Front desk on Apr 19, 2024
Thank you for staying with us, Robert. We appreciate your feedback.

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
I absolutely love The Regency. And The Armory is their best kept secret!
Stayed 1 night in Apr 2024
Response from Front desk on Apr 16, 2024
Thank you for your feedback, Heidi. We appreciate your business and are so pleased that you enjoyed your stay.

10/10 Excellent

Sydney

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful building right in Portland ME. Walking distance to so much of what Portland has to offer. Friendly staff and a later check out time which was incredibly convenient for us.
Stayed 1 night in Apr 2024
Response from Front desk on Apr 15, 2024
Thank you for your feedback. We appreciate your business and hope you will keep us in mind for your future travel to Portland, Maine.

10/10 Excellent

Keri

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is amazing / they must have redone the place inside, including the rooms, because it looks all new since the last time I was here. Everyone there was super polite and helpful. The beds were very comfortable. I woke up at 3am to the sound of seagulls and flushing pipe sounds. Great places to have a drink or just hang out during the day. We came for the spa. Had a lovely seaweed body wrap. This place is perfect for a girlfriend getaway.
Stayed 1 night in Apr 2024
Response from Front desk on Apr 15, 2024
We are so pleased to hear that you enjoyed your stay. Thank you for choosing our property. We hope to see you again soon.

10/10 Excellent

Danny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the room and spa.
Stayed 2 nights in Mar 2024
Response from Front desk on Apr 15, 2024
Thank you for your patronage and your feedback. We are so pleased that you enjoyed your stay and hope you will return again.

10/10 Excellent

Erin

Stayed 2 nights in Apr 2024
Response from Front desk on May 3, 2024
Erin, we appreciate your patronage. We are pleased that you enjoyed your stay with us.

10/10 Excellent

Liz and Chard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was welcoming and hospitable. Dining options at the hotel were excellent in food and service.
Stayed 1 night in Apr 2024
Response from Front desk on Apr 15, 2024
Thank you for your feedback. We are pleased to hear that you enjoyed your stay with us.

10/10 Excellent

Jeff

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and informative. Clean and convenient
Stayed 1 night in Apr 2024
Response from Front desk on Apr 12, 2024
We are so pleased that you enjoyed your stay with us, Jeff. We appreciate your feedback and your patronage. We hope to see you again soon.

8/10 Good

Erika, Chattanooga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is nice and has a shuttle to and from the airport. The have a restaurant and spa that you can utilize but is expensive compared to quality in my opinion.
Stayed 1 night in Apr 2024
Response from Front desk on Apr 10, 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it! Nicely situated near great restaurants and lots of stores.
Stayed 1 night in Apr 2024
Response from Front desk on Apr 8, 2024
We are thrilled that you enjoyed our hotel and the area. We hope you will return soon. Thank you for your patronage.

8/10 Good

Mike

Traveled with partner
Liked: Cleanliness, staff & service
Nothing much they can change but the first floor rooms are SUPER noisy. Hallway, neighbors toilets and any water being used way very annoying when trying to sleep. Location was top notch.
Stayed 2 nights in Apr 2024
Response from Front desk on Apr 8, 2024
We appreciate your feedback, Mike. Thank you for staying with us.

2/10 Terrible

olga

Liked: Cleanliness, staff & service
Very pleasant, clean room
Stayed 1 night in Apr 2024
Response from Front desk on Apr 8, 2024
Thank you for your comments and for staying with us. Can you please share why you rated us 1 out of 5? We sure hope that you will give us another chance if we did not meet your expectations.

6/10 Okay

Marco

Disliked: Staff & service
Stayed 2 nights in Apr 2024
Response from Front desk on Apr 8, 2024
Thank you for staying with us!

10/10 Excellent

Courtney, North Yarmouth

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff! Valet was lovely.
Stayed 1 night in Apr 2024
Response from Front desk on Apr 8, 2024
We appreciate your business, Courtney. Thank you so much for your feedback.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
I had a brief stay- the hotel was perfect for me alone, and everyone was really nice. It was lame that the restaurant closed at 10 and the people on my floor were so loud, but that wasn’t the hotels fault
Stayed 1 night in Mar 2024
Response from Front desk on Apr 8, 2024
We appreciate your feedback, Elizabeth. Thank you so much for staying with us.

8/10 Good

Judi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Front desk on Apr 8, 2024
Thank you for staying with us, Judi. We hope you will keep us in mind for future travel to Portland.

10/10 Excellent

Joseph

Stayed 1 night in Mar 2024
Response from Front desk on Apr 22, 2024
Thank you so much for staying with us! We hope to see you again soon!

10/10 Excellent

Nicholas, Schenectady

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for downtown Portland. Wonderful staff, very responsive and helpful, clean hotel with nicely appointed large rooms.
Stayed 3 nights in Mar 2024
Response from Front desk on Apr 8, 2024
Thank you for your patronage. We hope you will keep us in mind for future stays in Portland, Maine.

10/10 Excellent

Judy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super. Quiet. Great location. Walkable area. Great staff.
Stayed 1 night in Mar 2024
Response from Front desk on Apr 8, 2024
Thank you for your feedback. We are pleased to hear that you enjoyed your stay with us and look forward to welcoming you back in the future.

10/10 Excellent

Teresa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, staff is very friendly, and its in a nice area.
Stayed 1 night in Mar 2024
Response from Front desk on Apr 8, 2024
Thank you so much for staying with us, Teresa. We appreciate your feedback.

10/10 Excellent

Wilson

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Front desk on Mar 26, 2024
Thank you for staying with us, Wilson.

10/10 Excellent

Michaela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Front desk on Mar 27, 2024
Thank you for staying with us, Michaela. We are pleased to hear that you enjoyed your stay.

10/10 Excellent

Jonathan B

Stayed 1 night in Mar 2024
Response from Front desk on Apr 11, 2024
Thank you for staying with us, Jonathan. Please keep us mind for future trips to Portland, Maine.

8/10 Good

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in Mar 2024
Response from Front desk on Mar 22, 2024
Thank you for staying with us, Danny. We hope to see you again soon.

2/10 Terrible

Kelliann, Loudonville

Stayed 2 nights in Mar 2024
Response from Front desk on Apr 8, 2024
Thank you for staying with us, Kelliann. Can you please share why you rated us 1 out of 5? We sure hope that you will give us another chance if we did not meet your expectations.

10/10 Excellent

Chad

Stayed 1 night in Mar 2024
Response from Front desk on Apr 8, 2024
Thank you for staying with us, Chad. We appreciate your business.

10/10 Excellent

luke

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the charm and history of the hotel, the spa was perfect and the lobby/bar area we’re beautiful
Stayed 1 night in Mar 2024
Response from Front desk on Mar 18, 2024
Thanks so much for staying with us, Luke. We are pleased that you enjoyed your stay.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Epic
Stayed 1 night in Mar 2024
Response from Front desk on Mar 18, 2024
Thank you for your patronage. We appreciate your business, Kevin.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Front desk on Mar 18, 2024
Thank you for staying with us, Joseph. We hope to see you again soon.

6/10 Okay

Jennine

Liked: Staff & service
There should be bar handles in all bathrooms the tubs are deep and it is not easy to get out. The pillows are too rough and ridged. Also I understand that if I wanted to have beds changed I would have to notify but I at least thought I would have maid service to make the bed and get fresh towels. I wouldn’t recommend this place for a get a way
Stayed 2 nights in Mar 2024
Response from Front desk on Mar 12, 2024
We thank you for staying with us and appreciate your feedback. We do offer full-service housekeeping daily upon request and inform guests upon check-in. We do hope that you will give us another opportunity in the future to welcome you back.

4/10 Poor

Brenda

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The hotel is beautiful, BUT, there was a Hugh problem. The hotel is a total non-smoking, when a guest in the room next to me smoked a joint, my room was filled with smoke. I reported it to the front desk. Was told, without knowing for sure the room, there was nothing they could do. They did admit to the problem, but did nothing. It got worse before it got better. Meeting with management in the morning they refused to comp my room and was told because I booked through Expedia there was no reimbursement. $233 for a room, and being told tough luck chuck. I will never go back and hope lots of people see how they treat guest. There are a number of hotels in the area just a nice, book elsewhere m my.
Stayed 2 nights in Mar 2024
Response from Front desk on Mar 12, 2024
Brenda, we are so sorry to hear about your experience with us. We are a nonsmoking hotel and try our best to keep it smoke free. We appreciate you bringing this to our attention. We apologize for the inconvenience and that it negativity impacted your stay.

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I had the most fantastic weekend with breakfast at the restaurant and a great whiskey taste before a concert at the State Theater along with a great walk through Old Port.
Stayed 2 nights in Mar 2024
Response from Front desk on Mar 12, 2024
Thank you for staying with us and sharing your wonderful feedback. We hope you will stay with us again when in Portland, Maine.

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable. Bed
Stayed 1 night in Mar 2024
Response from Front desk on Mar 12, 2024
Thank you for staying with us, Tina. Glad you enjoyed your stay and the comfortable bed.

8/10 Good

Nathan

Liked: Cleanliness, property conditions & facilities
Very clean room. Friendly staff. Hotel is walkable to everything.
Stayed 2 nights in Mar 2024
Response from Front desk on Mar 7, 2024
Thank you so much for staying with us. We hope that you will return soon.