Ratings based on 626 Verified Reviews

4.5 out of 5
92% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Ok overall, but...

Posted Oct 11, 2017
Pros: Staff were very nice and the breakfast is good, offering a few more items than the usual breakfast buffet. The room was clean.
Cons: Fix the broken toilet seat and don't give people rooms above noisy construction.
The toilet seat in the bathroom was loose and slid sideways. We were given a room directly above a construction area that started at 2 am and kept us awake. . Disappointed that parking was $18 extra charge and located across the street. Somehow I missed that in the original description.
Comment from Hotel Management
Oct 14, 2017 by HotelMgmt, Hotel Management
While we’re glad you enjoyed our breakfast and friendly service, we regret that you encountered a few challenges on your stay. We want our guests to have a peaceful, comfortable experience, and will share your comments with our maintenance team. We’re sure your next stay will be even better.
4 out of 5
by A verified traveler from Montreal

Good stay near the city center

Posted Oct 10, 2017
Pros: Breakfast.
Cons: The parking cost should not be on the guests. Parking should be offered for free.
The hotel is very well equipped and the room was very good too. Beds were comfy, breakfast was very good and had a lot to offer. It's a short walk from the center (10-15 minutes) but nothing too bad.
Comment from Hotel Management
Oct 11, 2017 by HotelMgmt, Hotel Management
Guy, we’re happy our location and comfortable beds made for a great stay at Residence Inn Portland Downtown/Waterfront. While our parking rates are on par with Portland, we offer a variety of free amenities, including our delicious breakfast and speedy WiFi. We hope you’ll return in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta

Great stay in Portland

Posted Oct 7, 2017
The best parts were the front desk staff and the shuttle which took us to and from restaurants as well as even to Whole Foods!! I enjoyed swimming in the indoor pool. The room was super!
Comment from Hotel Management
Oct 9, 2017 by HotelMgmt, Hotel Management
Lisa, we appreciate you sharing your favorite parts of your stay at the Residence Inn Portland Downtown/Waterfront. It’s great to hear that you loved our indoor pool, service, and the suite you stayed in, along with exploring our local dining scene. Come back and join us again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from South of Boston

Great Old Port Location

Posted Sep 17, 2017
Was able to walk everywhere, great location. Brewery, restaurants and shops nearby.
Comment from Hotel Management
Sep 19, 2017 by HotelMgmt, Hotel Management
Thank you for your feedback, Erin! So glad you enjoyed the convenience of our location during your stay with us at Residence Inn Portland Downtown/Waterfront. Hope we’ll see you back next time you’re in the Portland area. Happy travels!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Sep 2, 2017
Great location to Promenade and all our favorite restaurants and shops.
Comment from Hotel Management
Sep 6, 2017 by HotelMgmt, Hotel Management
Thank you for sharing your feedback here! So glad to hear that we could offer you the perfect location for your Portland getaway. We look forward to welcoming you back to Residence Inn Portland Downtown/Waterfront next time you’re in the area!
3 out of 5
by A verified traveler

Front desk person at check in was in a hurry.

Posted Aug 31, 2017
This hotel is WAY over priced. Portland is not NY or San Fransico.
Comment from Hotel Management
Sep 1, 2017 by HotelMgmt, Hotel Management
It’s disappointing to read that your stay with us wasn’t as anticipated, and I apologize if you did not receive the warm welcome we always want our guests to enjoy. We appreciate you sharing your feedback, and I hope you’ll consider giving us another chance next time you’re in Portland. Thank you.
5 out of 5
Recommended
for Everyone
by A verified traveler from Baltimore, MD

45th Anniversary Celebration

Posted Aug 23, 2017
My husband and I were very pleased with our accommodations. The hotel bartender gave us excellent information regarding sites to see a restaurants for awesome dining. He and the hotel were exceptional. Loved out stay in Portland.
Comment from Hotel Management
Sep 13, 2017 by HotelMgmt, Hotel Management
What an honor it was to be a part of such a special occasion! We’re delighted that you enjoyed your visit here at Residence Inn Portland Downtown/Waterfront, and truly appreciate your kind words. Congratulations, and I hope we’ll see you back again for another great stay!
2 out of 5
by A verified traveler

Problem with air conditioner

Posted Aug 22, 2017
Pros: Staff was friendly. Building was nice.
Cons: Better regulated central air. Maid service tried to come in at 8:45am. Maybe give them a list of occupied rooms?
Location: Plenty of restaurants, night life.
Room was nice, difficult to sleep. Built in A/C was hard to regulate and was blowing right on the bed so it would get cold when on and then hot when off. Maid service was unlocking our door at 8:45am! Check out was 11:00am.
Comment from Hotel Management
Aug 23, 2017 by HotelMgmt, Hotel Management
While we’re glad you enjoyed attentive service from our staff, I’m sorry that we didn’t manage to impress throughout your stay. We appreciate you sharing this feedback so that we can continue to grow and improve. Thank you, and I hope we’ll have the chance to exceed expectations on a future visit.
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami, FL

Downtown convenience

Posted Aug 21, 2017
Pros: breakfast, laundry, fire pit
Cons: Signage in laundry room about how to add detergent
Location: Walkable downtown Portland
We stayed in a one bedroom suite with our small child and enjoyed the hotel and its very convenient location (walkable downtown Portland). There were a lot of families staying but never any loud noise (good insulation). We liked the fire pit on the second floor courtyard, the amazing included breakfast, and the nice laundry facilities.
5 out of 5
by Kathy

Great

Posted Jul 8, 2017 on Hotels
Great stay. Clean quiet and comfortable bedding.