Villas in Porto Frade

"The breakfast was ok but limited on fruit and meat selections. The room was perfect, on the canal, but the shower had trouble daily turning off. The pastel was excellent"

"First, on the day we arrived, that night we had to change rooms because the bath tub was leaking water all over the bathroom floor. Also, the toilet lid was broken, the air conditioning had a loud noise and wasn’t cooling property. On the second room, the same happened with the air conditioning. The hotel was poorly staffed and several times, the excuse was: “right now, we have no concierge or hostess or bellboy”. Also I speak for languages fluently (spanish, english, italian and french) and many times we had to wait for the staff to find someone that spoke one of those languages. The last night, we had to go to bed without having dinner because we ordered room service and they said that food would arrive in 15mins. One hour passed and I called to see the status of our order and the person said that he couldn’t comply with out order because he couldn’t prepare the food because the kitchen was getting maintenance. If I hadn’t called no one would have let us know. It was a time to relax and enjoy as a couple in a luxury resort but it felt more like a resort that is about to close or go bankrupt. So sad to see such a beautiful place give their clients that poor customer service. "

"The hotel reminded me of a small resort which was nice. They have security at the entrance which makes you feel safe. The pool area was my favourite part, very beautiful view. There’s a shopping mall in walking distance which was very convenient. "

"Boooked this as a last minute stay before heading over to IIlha grande. It was decently clean and easy to check in and very close to the marina and the bus station. "

"Great room size, amazing staff, great facilities. Had some ants in the washroom but being in a tropical country I guess that’s expected. "

"the houses were looking lovely on the internet and the house itself was clean and well maintained but it is more a hotel of value of 200 /300 reales per night. no more. the bed was cheap and terrible. the sheets were as thin as they could possible be and we didn't feel comfortable when we entered the room and found blood spatters on the wall and curtains. this doesn't fill one with confidence "

"Very convenient option before crossing to Ilha Grande. The rooms are very basic but the bed was fine and the a/c was in good working condition. Staff and the owner were very friendly and accommodating, including special requests that we had. Breakfast was very good, with plenty of options. "

"Great staff"

"It's a nice place to get a way to, but there's really not that much to do at night time"