Praia do Portelo Tours

Perfect location and comfortable suite

As with most Relais & Chateau properties, Hotel Orfila scored excellent by all measures. The hotel, lobby, restaurant, terrace, salons, all stunning with opulent amenities, as was the room, consisting of entry, huge bathroom, bedroom and living area. The breakfast included was most excellent, with every imaginable offering while, if anything was lacking, the friendly, efficient servers would produce it promptly. The outdoor patio and terrace was incredibly lovely with its beautiful landscaping and perfect dining venue. Reception staff were most helpful and professional. When a medical occurrence required attention, reception staff called on an excellent physician who arrived in about an hour, providing an exceptional consultation.

Excellent customer service. They make you feel special and are attentive to guest needs. They resolved issues that came up in a satisfactory manner. Carla was courteous and professional.