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Reviews of Hotel del Paseo

3 out of 5
Hotel del Paseo
5 Poniente 914 Col. Centro, Puebla, PUE

Reviews

7.4

Good

Rating 10 - Excellent. 36 out of 162 reviews" "
Rating 8 - Good. 68 out of 162 reviews" "
Rating 6 - Okay. 35 out of 162 reviews" "
Rating 4 - Poor. 13 out of 162 reviews" "
Rating 2 - Terrible. 10 out of 162 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

7.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Rafael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and comfortable
Hotel del Paso was very comfortable. We were in town for a family emergency and this hotel was conveniently close to the hospital. The staff was very nice and helpful and never had an issue with any of them. The room was super clean and they would do a really good job at having it ready after a long day at the hospital.
Stayed 2 nights in Jul 2020

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Location, location, location and very accommodating staff. There's no such thing as quiet time. There was some construction and some guest didn't care about the time.
Stayed 7 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room is very comfortable and the stall are helpful. Everything, from the room to the patio, well maintained
Stayed 5 nights in Jul 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Apr 2019
Response from Administración on Apr 9, 2019
Agradecemos su evaluación

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Underrated, great hotel in Puebla
I've stayed at this hotel twice over the past few years. It's a pleasure. Very quiet (contrary to some previous posts--I think those folks must have had bad luck). In fact, unlike so many Mexican hotels, this isn't a 'concrete bunker' with echoes from the hallways. The doors are nicely secure, too. It is about a ten minute walk to the downtown, but conversely, a park is just one block to the west (and the military and railroad museums very nearby). Exceedingly friendly staff here. I highly recommend.
Stayed 2 nights in Mar 2019
Response from Administración on Mar 23, 2019
We appreciate your comment and spend your stay at ease, we hope to see you again soon in the city of Puebla and also that you can stay with us

4/10 Poor

dncnlltt

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
I liked the clean rooms, friendly staff, and great location. I actually prefer a harder mattress like the one in the room. For the price, you can't beat it. What I didn't like was the noise level in the place. Because of the way the hotel was constructed, you can hear every little sound. Also the other guests didn't make any attempt quiet down even late into the night. On my last night the couple above me decided to have a very loud argument that started at 2 am and went on to about 3:30 am. Since I was a guest in a foreign country, I didn't know what the etiquette is for asking people to keep the noise down. I will definitely stay somewhere else on next visit to Puebla.
Stayed 3 nights in Aug 2018
Response from Recepción on Sep 14, 2018
Buen día Agradezco sus comentarios y serán tomados en cuenta para posibles reservaciones de su parte y para el mejoramiento del servicio en el hotel

10/10 Excellent

Luis, Chicopee, MA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Honestly this place was amazing! The price was affordable and the room was quiet! They offered heater or more toiletries! Thanks a lot!
Stayed 1 night in Jan 2018

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Puebla love's you..
A very well located hotel where you can walk around nearby places as museums, markets, etc
Stayed 3 nights in Nov 2017

8/10 Good

Stacy, Sacramento, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was in room 8, which doesn't face the lovely courtyard and so is extra quiet in a nook hallway. Nice TV, private bath. As with many Mexican hotel, there's a center courtyard, complete with friendly parakeets. Only 1-2 blocks from the big Paseo del Bravo park/dedicated bus lane station. It's maybe a 10 min walk to the Zocalo. Across the street from front entrance is a primary school (don't worry, no noisy) set in a classical building. Daily room service. Oxxo convenience stores (2) located 2-4 blocks away. Electrical outlets are the only take the two-prong so bring an adapter to accomodate the round ground terminal

4/10 Poor

Rafael, Curitiba, Brasil

Disliked: Property conditions & facilities, room comfort
Bad hotel, bad area. Nice city, Cholula is better
Bad neighborhood, people unfamiliar with the city should avoid. Stay closer to the zocalo for toutism or on av Juarez for nightlife. For sightseeing, prefer Cholula over Puebla.

8/10 Good

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Daniel, Seattle, WA

Disliked: Cleanliness, staff & service, property conditions & facilities
Great location, but hotel lacks basic ammenities.
I reserved 5 rooms at this hotel for my family and I. While the hotel was in a great location, we encountered the following problems: 1. We arrived at 5pm to check in and only one out of the five rooms were ready. Spoke to management of the hotel and they said that due to a group of students who did not check out until 4pm, the rooms were not ready. Nothing was offered by management to compensate for this inconvenience. 2. When the guest checked in for the 5th room, she was told that there was a problem with one of the beds. Apparently the bed frame had been broken and the mattress was on the floor. The reception personnel said this was NOT their fault. When another room was demanded, the guests got a single room instead of a double-room. 3. One out of the five rooms had no water in the shower. It took maintenance two hours to fix. And once "fixed" - there was no hot water. 4. Two out of five rooms had no hot water the first day. 5. The towels provided on the first day were disgustingly dirty and old. 6. The dining room offers breakfast for purchase. It took hour and a half to get breakfast made and served at the table for 7 of us. While I realize this is a 3-star hotel, the basics are basics (hot water, clean towels, and functioning beds). I would NOT stay at this hotel again nor do I recommend it. Shop around - there are other small hotels in the area for about the same daily rate.

6/10 Okay

Ralph, Kelowna, BC

Liked: Staff & service
OK Budget Hotel
Booked a budget hotel not too far from the Central. It met our expectations.

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Right price in good area
Decent budget priced hotel within few minutes walk to zocalo (main square). Room was very basic but clean and perfect for weekend stay.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Very good

6/10 Okay

Olga

Disliked: Cleanliness, staff & service, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Quality vs price, fantastic!
Great little hotel for the price. A short, easy 15 minute stroll right into the centre of the old town. Lots of things to see on the way. Room was clean. Great water pressure in the shower with hot water. Beds and pillows were firm, but comfortable. No English speaking channels on the TV. room cleaned daily with re supply's of water. Simple tasty breakfast for 45 pesos.

8/10 Good

Sara, California

Liked: Cleanliness, staff & service
Nice hotel close to the Zocalo .
This hotel was soothing after a busy day.But they need to work on their WIFI and TVreception. The staff was very friendly.
Response from gerencia ventas on Aug 11, 2015
thank you for you prefence Thank you very much for choosing our service, we are working to give better care

4/10 Poor

Kam, Australia

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Needs a lot of work
Decent location in Puebla however the hotel is in desperate need of renovation. Everything in the room is very, very old. The toilet did not work when we got there and although the staff were quick to replace a broken part, it then took 20-30mins to be able to flush again everytime you used it, so still wasn't in great working condition. The place is kept clean but everything does feel as though it will fall apart when you touch it. Perhaps ok as a one night stop over.
Response from gerencia ventas on Aug 11, 2015
Thanks for staying with us , we will follow your comments , we are working to give better service

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Stay somewhere esle
Do not stay on the first floor...the staff talks all day and ALL night and their voices can be heard in your room. Very annoying.

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities

8/10 Good

keith, Kalaheo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place
I would book Again and again. Aloha Keith

8/10 Good

Jeff, MN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, good location
Stayed for 6 nights. Hotel was clean and courtyard was beautiful. The staff were very friendlyand accomodating, but none spoke any English, so you may need to know some Spanish or have someone to interpret for you. Hotel is within a short walking distance to the centro.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
got screwed
Be very careful about making a reservation unless you are absolutely positive that it is where you want to stay. I made a reservation and one day later realized it was too soon and they took $70 of mine. I will never stay in that hotel

4/10 Poor

MQ, Victoria, BC

Disliked: Staff & service, property conditions & facilities
Faded beauty in Puebla.
Beautiful courtyard and layout but terrible front desk staff who took forever to find out Expedia booking and seemed to have been on the job for one day. Walls paper thin so we heard people next door. Room = dark and cramped.

6/10 Okay

Natalie, Panama

Liked: Cleanliness
Former Garage bedrooms
It's near EL ZOCALO so it was great for walks, we had a bit of an issue with the toilet but it was due to it being old, the matter was fixed within 10 minutes of reporting but we did have to flush with a trick. Service was OK, only missed that breakfest wasn´t included in the offer

10/10 Excellent

Luis, Athens, GA, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Hotel deserves all praises... I recommend it!!!

8/10 Good

Ana E., Puebla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GOOD STAY
It was a restful stay. My room was small and so basic but I am happy because I was able to sleep like a baby. The bedsheets were clean and fresh and they were enough to cover my body throughout a cold night. No warm tap water but was relieved the shower has. You have to walk 5-10minutes to go to the Zocalo but I would not hesitate to recommend this hotel. They also do not have a business center to check my emails but for the rate you get what you paid for. There are grocery and pharmacy stores walking distance for other things you might need. The person in the reception was friendly and willing to offer assistance.

10/10 Excellent

Carol, Capitola, ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet comfort close to zocalo.
I liked the hotel, the location to the zocalo, a local market two streets over, a laundry and dry cleaning one street over, breakfast available in hotel, nice shopping and close to bus stops for visiting other little towns.

8/10 Good

Monk, Colorado

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very small, not much room to move around, but very clean and outside beautiful. There was a man that sat up talking outside our door until after midnight and was up at 6am again. The doors are very thin, so it made it hard to sleep. We talked to the desk and they didn't want to bother him.

6/10 Okay

rross, mexico city

Liked: Cleanliness
Nice hotel weird bathroom

10/10 Excellent

Kru, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel!
I wasn't expecting much as the price was so low but was very impressed! The staff was extremely helpful and the room was much better than I expected. It was clean, the bed was comfortable, and the shower was nice and hot. The location was only a few blocks from the Zocalo. I would have happily paid a lot more for what I got. I definitely recommend this place if you need a good cheap hotel in Puebla.

8/10 Good

Gail, New Jersey, USA

Liked: Cleanliness, staff & service, property conditions & facilities
Halloween in Puebla
Very small room, but clean bathroom. Six long blocks walk to central cathedral. We were there for Halloween and what a night! Very nice, secure parking lot, important to us driving our own car loaded with stuff.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
4 blocks from Zocalo,,rooms modest but clean
Rooms functional and clean. Ask for a reading lamp if you read at night. Lighting poor. No cable TV in our room. Good location, friendly,helpful staff. Pleasant atmosphere

2/10 Terrible

Azael

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decepcionante.
A pesar de haber realizado con mucha anticipación mi reservacion no me atendieron a mi llegada. Tuvieron que asignarme otro hotel.
Stayed 4 nights in Dec 2020

2/10 Terrible

Jaime

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reserva sin ocupar, hotel cerrado
Experiencia horrible, nunca ocupe la reservación el hotel estaba cerrado, llamadas entre el hotel y hotels.com echandose el problema uno al otro y viceversa, aun no recibo mi reembolso, de un servicio que no use y no me brindaron, dado que el hotel estaba cerrado.
Stayed 1 night in Dec 2020

2/10 Terrible

Luis Olivo

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jul 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lugar tranquilo cerca del centro
El hotel tiene habitaciones bastante espaciosas. Sin embargo, le faltan enchufes (solo había 2, uno para la tv y otro mal situado debajo de una mesilla). Si la habitación hubiese estado llena, habrían faltado. Se agradecería también una nevera. Hay agua caliente sin problemas. Solo hay escaleras, pero la ambientación es agradable, dando las habitaciones a un patio interior. Deberían revisar que todas las puertas lleguen hasta el suelo ya que cada mañana me entraban pájaros. Dan agua de cortesía que reponen cada día. El personal es amable. El wifi funciona muy bien. La ubicación está bastante bien: a una calle del Paseo Prado y unos 5 minutos a pie del centro.
Stayed 3 nights in Mar 2020
Response from OYO Hotel del Paseo on Apr 10, 2020
Hola, lamentamos que se hayan presentado estos inconvenientes durante tu estancia. Estamos trabajando para mejorar todos estos detalles y que tu experiencia sea más agradable. Gracias por tus comentarios. Itzel A.

10/10 Excellent

Silvia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente estancia, hotel limpio, buen desayuno, atrás comunes cómodas y amenas, excelente trato .
Stayed 7 nights in Mar 2020
Response from OYO Hotel del Paseo on Apr 6, 2020
Agradecemos tu visita y que te tomaras el tiempo de evaluarnos, nos complace saber que disfrutaste de tu estancia con nosotros. Esperamos que pronto nos visites nuevamente. Itzel A.

10/10 Excellent

EDUARDO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Totalmente recomendable
Realize mi reserva por internet y a las pocas horas se comunicaron conmigo para confirmar y preguntar la hora de llegada, muy agradable, el hotel muy bonito, la atención desde las llegada atenta, las tarifas excelentes, ocupe dos habitaciones el desayuno rico. Sin duda volvería.
Stayed 1 night in Mar 2020
Response from Hotel Del Paseo on Mar 24, 2020
Gracias por tu comentario y por haber elegido nuestro hotel. Estamos muy contentos de saber que disfrutaste de tu estancia con nosotros. Esperamos que tu próxima visita sea muy pronto.

8/10 Good

Verified traveler

Traveled with family
Podría decir que en general, limpieza y buena atención del personal a cargo
Stayed 2 nights in Mar 2020
Response from Hotel Del Paseo on Mar 24, 2020
Gracias por tu comentario y por haber elegido nuestro hotel. Estamos muy contentos de saber que disfrutaste de tu estancia con nosotros. Esperamos que tu próxima visita sea muy pronto.

10/10 Excellent

Edgar Manuel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Servicio
Excelente servicio
Stayed 1 night in Mar 2020
Response from Hotel Del Paseo on Mar 13, 2020
Agradecemos tu visita y que te tomaras el tiempo de evaluarnos, nos complace saber que disfrutaste de tu estancia con nosotros. Esperamos que pronto nos visites nuevamente.

10/10 Excellent

jimmie

Liked: Staff & service
Stayed 1 night in Mar 2020
Response from OYO Hotel del Paseo on May 5, 2020
Agradecemos tu visita y que te tomaras el tiempo de evaluarnos, nos complace saber que disfrutaste de tu estancia con nosotros. Esperamos que pronto nos visites nuevamente. Itzel A.

8/10 Good

Jorge, Xalapa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto la Arquitectura..... le falta TV por cable...
Stayed 1 night in Mar 2020
Response from Hotel Del Paseo on Mar 12, 2020
Agradecemos tu visita y que te tomaras el tiempo de evaluarnos, nos complace saber que disfrutaste de tu estancia con nosotros. Esperamos que pronto nos visites nuevamente.

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
El costo congruente con el lugar, limpio y fácil acceso. Mucho ruido en la noche, la reservación decía cama queensize y era matrimonial, la televisión no sintonizaba bien los canales y muy poca variedad.
Stayed 2 nights in Feb 2020
Response from Hotel Del Paseo on Mar 12, 2020
Hola, agradecemos tus comentarios y lamentamos profundamente que te hayas llevado esa impresión. Hemos compartido tus comentarios con el equipo encargado para tomar las medidas necesarias y que esto no se vuelva a repetir. Recibe nuestras más sinceras disculpas por los inconvenientes que te pudimos haber causado.

8/10 Good

diego

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELENTE HOTEL Y SERVICIO
Cumplio bastante bien con las expectativas, Hotel muy comodo, limpio, agradable, excelente atencion al hacer check in y durante la estancia.
Stayed 1 night in Feb 2020
Response from Hotel Del Paseo on Feb 20, 2020
Hola Diego, agradecemos tus comentarios y tu preferencia. Nos complace saber que tuviste una estancia placentera con nosotros, esperamos que vuelvas pronto. ¡Saludos! Atendió Miguel Q.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2020
Response from Hotel Del Paseo on Feb 20, 2020
Agradecemos tu visita y que te tomaras el tiempo de evaluarnos, nos complace saber que disfrutaste la estancia con nosotros. Esperamos que pronto nos visites nuevamente ¡Saludos! Atendió Miguel Q.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Teníamos algunas dudas sobre el check Inn pero tuvo una rápida y favorable respuesta y solución
Stayed 1 night in Feb 2020
Response from Hotel Del Paseo on Feb 20, 2020
Hola, agradecemos tus comentarios y tu preferencia. Nos complace saber que tuviste una estancia placentera con nosotros, esperamos que vuelvas pronto. ¡Saludos! Atendió Miguel Q.

8/10 Good

Carlos Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cómodo y economico
Por el costo está muy bien el hotel
Stayed 2 nights in Feb 2020
Response from Hotel Del Paseo on Feb 20, 2020
Hola Carlos Mario. Agradecemos tu visita y que te tomaras el tiempo de evaluarnos, nos complace saber que disfrutaste la estancia con nosotros. Esperamos que pronto nos visites nuevamente ¡Saludos! Atendió Miguel Q.