Posted Aug 8, 2016
OMGoodness!! Where to start. I have been to all Inclusives before and have NEVER seen the likes like this.
On the day of our arrival to the hotel, we stood on line for over 1/2hr. while the ONE person ahead of us was being checked in. MIND YOU- there were 3 other people behind the desk- NOT ONCE did one of them even pretend to want to assist us. There were four ppl - myself included in our travel group each reaching the end of our rope in the 97 degree heat. Right there we vowed never to return. A friend of our (who spoke spanish) and happened to be there a few days prior ( we were all there for our friends wedding which is why we were still so calm after the 1/2hr wait, because if not we'd have been on the news) Either way, she came over, I explained to her that they were just there ignoring us, she was insulted by their behaviour because this was her country- she had a few words with them in spanish and all of a sudden they were smiling and offering us watered down drinks and trying t be polite.
Next came the room-- I WISH I had taken the pictures to post. We waited 3 hours and yet when we got there for our room and you would think it was clean--NOT!! we entered, the floor was still wet, there was dust and dirt on the counters, the bathroom, the headboards etc. I normally disinfect hotel rooms myself before I touch anything, even my husband- who normally laughs at my quirks was DISGUSTED!!