Ratings based on 272 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
97% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from SF

best customer service we've ever had anyhands down

Posted Sep 22, 2016
Pros: staff, staff, and staff
Cons: rooms and cleanliness of in-room Jacuzzi and pool
perfect place for couples to relax. staff will go out of their way to make your stay wonderful. we have strict food restrictions and they were extremely gracious in accommodating our food constraints and served us delicious gourmet food.
Comment from Hotel Management
Sep 22, 2016 by Guest Service, Hotel Management
Mr. Harshal, we certainly enjoyed hosting you during your recent visit. It is gratifying to know that my staff was careful with your family`s dietary restrictions and provided you a pleasant stay. Let us have the honor to host you again when you return to this beautiful port.
5 out of 5
by A verified traveler from Roscoe,IL

Posted Sep 20, 2016
Pros: No children
Cons: Everything is perfect
It is a great resort for couples. this is our second visit and we will return again for years to come
Comment from Hotel Management
Sep 22, 2016 by Guest Service, Hotel Management
Mr. Chad we welcome your marvelous comments. At Casa Velas we specialize in making your trip a wonderful experience. Thank you for your loyalty, we look forward to your next visit.
5 out of 5
by A verified traveler from Dallas, TX

Completely spoiled

Posted Jul 25, 2016
Pros: everyone is kind and is very appreciative. Dalia reminded us about dinner reservations which we would have forgotten every night.
Cons: nothing
Location: The marina is mere minutes away so after a long day of snorkeling and hiking, it was less than five minutes to the hotel room.
Everything from the staff to the food was fabulous! Room service was so great, I've never had better. The excursions we booked thru the hotel were perfect. My sister and I stayed and we are so happy that I am going back with my husband in a few months. Dalia, the concierge was the best.
Comment from Hotel Management
Jul 26, 2016 by General Manager, Hotel Management
Dear Amy, It was certainly our pleasure to have you "completely spoiled" during your stay at Casa Velas. I am so glad every aspect of the experience was to your great liking. Certainly Dalia and the rest of our staff will be delighted to welcome you once more to your Mexican Home by the Pacific. Your next visit can't come soon enough. Warm regards
5 out of 5
by A verified traveler from Pittsburgh, PA

AMAZING adults-only, all-inclusive resort!

Posted Jul 19, 2016
My boyfriend and I just got back last night from our one-week getaway in Paradise, also known as Casa Velas... I wish we could have stayed for two weeks! We did not want to leave. The reviews and the pictures really do not do this majestic place justice. This was our first visit to Casa Velas, but will most certainly not be our last. We selected this adults-only, all-inclusive resort for our much-needed and deserved vacation due to the abundance of amazing reviews. I agree with several of the other reviews, that Casa Velas really should be the #1 rated resort in Puerto Vallarta. I can't even think of one way or area in which they could possibly be better; literally every SINGLE request, need, and desire was fulfilled promptly and with a smile. We HIGHLY recommend this resort for couples of all ages and backgrounds who are seeking an adults-only experience and who want to be pampered and treated like absolute royalty. A truly unforgettable experience.
Comment from Hotel Management
Jul 27, 2016 by General Manager, Hotel Management
Lily, what a great delight our smiles and warm service made for an unforgettable all-adults vacation experience. Thank you so very much for your high recommendation. All of my team was certainly pleased to anticipate your needs and surpass your expectations at every opportunity. To watch you become a loyal guest of ours will be our greatest pleasure. Your home away from home will be awaiting for you. Best regards.
5 out of 5
by A verified traveler from Denver

Very nice place with exceptional staff.

Posted Jul 4, 2016
Pros: Everything!
Cons: The food was delicious and the servings were plenty big, we never went back to the room hungry. Only wish there were more Mexican food choices.
Location: Beach club, golf course, all the normal tourist outings.
Friendliest staff of any place we have ever stayed. Beautiful grounds with plants and animals wandering around. My wife loved the peacocks they have wandering around and the turtles in the island by the front door. We didn't leave the resort much but you f you are wanting to the drivers are always ready and willing take you to the beach club or get you a cab if you want to go into town. The golf course looks very nice unfortunately I didn't get to golf this trip. My wife ended up getting an ear infection towards the end of the trip, luckily the staff was very helpful with this too. They had medicine and ear drops delivered to our room and even brought here fresh pineapple juice when she didn't show up at the pool.
Comment from Hotel Management
Jul 11, 2016 by General Manager, Hotel Management
Thank you for your truly warm words towards our staff and the exceptional vacation experience you enjoyed at Casa Velas. I am glad everyone was able to make you feel comfortable and I hope that all the pampering and attention made your wife feel so much better. It will be our pleasure to welcome you as you plan your next golfing getaway at your home away from home Jon. See you soon.
5 out of 5
by A verified traveler from Temecula, CA

2-days at the Casa Velas

Posted May 5, 2016
Pros: it was wonderful.
Cons: larger selection of food. normal food select a little less gourmet.
Location: we never stayed in this area. it was very upscale and safe. we will return often.
We loved the property and the staff. Enjoyed the golf with the golf manager. However after two days we checked out of the property and moved into the sister property Velas Vallarta. Reason the food was 5-star, however the food was so gourmet I found little to dine on. I needed a buffet with more common selections. The Velas Vallarta gave me the larger food selection and the opportunity to walk the seashore each more for my health. The manager at the Velas Vallarta was a study in "on-hands" management. he was always walking the property and inspecting the standards and the quality he demands of a 4 plus star resort.
Comment from Hotel Management
May 6, 2016 by General Manager, Hotel Management
Thank you so much for your comments, we’ll look forward to making of our cuisine a flavorful experience in every opportunity, we are fortunate that you found in our sister property Velas Vallarta a selection according to your needs. I hope you will soon revisit any of our properties to enjoy a wonderful getaway.
5 out of 5
by A verified traveler from O

As good as it gets

Posted Apr 23, 2016
The best service and cuisine you're likely to find at an all inclusive resort; the small size is great for those looking for a lower key holiday.
Comment from Hotel Management
Apr 29, 2016 by General Manager, Hotel Management
Pete, it has been our pleasure to treat you with a "lower key" holiday at our luxurious boutique hotel. Your home away from home will be awaiting for the next opportunity to delight you with the best service and cuisine taking your all-inclusive vacation to the next level. Warm greetings!
5 out of 5
by A verified traveler from Kansas

Gorgeous Resort

Posted Apr 10, 2016
Fantastic Service! Been to Several 5 Star Resorts in Cancun & This Topped Them All. Beautiful Resort & Backdrop with Mountains in Background. Easy Check-in, No Towel Game, Never Crowded! Very Quiet! Perfectly Landscaped!!
Comment from Hotel Management
by General Manager, Hotel Management
Thank you very much for sharing such an animated review. Being yourself a seasoned traveler I am more than happy that Casa Velas topped all other resorts you have been to. Your home away from home will be awaiting for the next opportunity to amaze you with another luxurious all adults retreat. Warm greetings.
4 out of 5
by A verified traveler from Mexico city

Relaxing high standard hotel on a golf course

Posted Apr 6, 2016
Pros: Staff, location, beach club
Cons: This was the 5th stay we had in this property, and on this occasion the room we got wasn't up to ten same standards as on previous occasions
The hotel is located on a golf course in a tranquil area between the airport and the beach. There is a beach club available for the hotel guests. Staff are surprisingly friendly and caring. Recommended.
Comment from Hotel Management
Apr 6, 2016 by General Manager, Hotel Management
It’s always such a joy to welcome a repetitive guest back home to Casa Velas. I apologize if this 5th visit fell short of your expectations. I hope that you will grant us the opportunity to demonstrate to this experience was the exception and not the rule. Our boutique hotel is that high standard luxurious hotel that you have come to love over the years. Nothing will make us happier than to look forward to your 6th visit to your Mexican home by the Pacific. We hope to see you soon.
5 out of 5
by A verified traveler from Wilmington, Delaware

One word ***SPECTACULAR***

Posted Apr 4, 2016
Cons: NOTHING at all! excellent staff, excellent service.
Location: You can go to the malecon area to walk, but with everything the hotel offers it makes you want to stay and experience their award winning sevice.
Casa Velas completely knocked it out of the park! At first all the reviews were almost too good to be true, but as soon as you walk in, you are walking into paradise. Their staff is completely dedicated to making sure your stay is a pleasant one IN ALL ASPECTS of the word. Their Restaurant treated us to exquisite meals like NO OTHER in an all inclusive resort. No beacfront? NO PROBLEM! Their private beach club was their best feature with excellent drinks and service that I have never experienced anywhere else. Emilio's restaurant treated us to an amazing culinary experience as well as beach side dining looking over the pacific sunset. Even on Friday night Chef Yolanda treated us to a wonderful paella made in front of the guests. I can write a whole book on my stay and their service! Benny! Thank you! Victor! Diego,Everyone! Thank you for such a wonderful experience!!!! If you come to Puerto Vallarta to an adult only resort, look no further, this is the place to stay period!
Comment from Hotel Management
Apr 8, 2016 by General Manager, Hotel Management
I can't thank you enough for sharing such a splendid insight of what it was like to stay at Casa Velas. I am very proud to command a team of truly committed personnel that will go above and beyond to ensure our guests' expectations are surpassed in every opportunity. Benny, Diego, Victor and the rest of our staff will be elated as they get word of your wonderful comments. As you make plans to return to our secluded piece of paradise, it will be our pleasure to delight you with a spectacular top-notch all-adults retreat beyond all compare. Your home away from home will be awaiting for you.