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Krystal Vallarta - All Inclusive

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On the beach
3 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers
3 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers
3 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers

Overview of Krystal Vallarta - All Inclusive

Krystal Vallarta - All Inclusive

3.5 out of 5
Guests rated this property 3.8/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • All inclusive
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment
Av. de las Garzas S/N, Zona Hotelera, Puerto Vallarta, JAL, 48300

Explore the area

  • Popular LocationCruise Ship Terminal9 min walk
  • Popular LocationVallarta Casino2 min drive
  • Popular LocationBay of Banderas18 min drive
  • AirportPuerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)19 min drive

Choose dates to view prices

About this area

Puerto Vallarta

Located on the beach, Krystal Vallarta - All Inclusive is in South Hotel Zone, a neighborhood in Puerto Vallarta. Aquaventuras Park Vallarta and Splash Water Park Vallarta are local attractions and those in the mood for shopping can visit La Isla and Puerto Mágico. Los Arcos and Vallarta Zoo are also worth visiting.
Visit our Puerto Vallarta travel guideOpens in a new window
Map

What's nearby

  • Cruise Ship Terminal - 9 min walk
  • Vallarta Casino - 2 min drive
  • Playa Las Glorias - 3 min drive
  • Marina Golf Club - 4 min drive
  • Bay of Banderas - 18 min drive

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 19 min drive

Restaurants

  • Aquamarina — 1 min walk
  • Las Velas — 1 min walk
  • Pizzeria La Dolce — 11 min walk
  • La Vaca Argentina — 11 min walk
  • El oasis Del holi — 12 min walk

About this property

Krystal Vallarta - All Inclusive

Beachfront property with relaxing spa services
At Krystal Vallarta - All Inclusive, hit the beach, dine onsite at Aquamarina, or enjoy a drink at one of the property's 2 bars/lounges. All rooms are shared and offer free WiFi and free local calls. Deep soaking tubs, plasma TVs, and free bottled water are among the other amenities available to guests.
Krystal Vallarta - All Inclusive offers 388 shared accommodations with air conditioning, safes, and complimentary bottled water. Plasma televisions are featured in guestrooms. Bathrooms include bathtubs or showers with deep soaking bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a fitness center.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
On-site PCR testing is available for a fee, and antigen/rapid COVID-19 testing is also available for a fee; reservations required for on-site testing
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (MXN 50 per night)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • 4 restaurants
  • 2 bars/lounges and 1 poolside bar

Things to do

  • 3 outdoor pools
  • Children's pool
  • Fitness center

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Snack bar/deli
  • Waterslide

Conveniences

  • Elevator

Guest services

  • 24-hour front desk
  • Daily housekeeping

Languages spoken

  • Spanish

Business services

  • Conference space (11819 square feet)
  • Meeting rooms - 5

Outdoors

  • Beachfront location
  • Pool sun loungers
  • Pool umbrellas

Spa

  • Massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch plasma TV

Food and drink

  • Free bottled water

More

  • Desk
  • Free local calls
  • In-room massage
  • Iron/ironing board
  • Phone
  • Safe
  • Shared accommodations
  • Window screens

Similar properties

See similar properties

Puerto Vallarta
Puerto Vallarta
South Hotel Zone
South Hotel Zone
All-Inclusive Resort
All-Inclusive Resort
3 star
3 star
Family friendly
Family friendly
All-inclusive plan available
All-inclusive plan available
Pool
Pool

Policies

Check-in

Check-in from 6:00 AM - 11:30 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
The antigen departure testing fee for COVID-19 is waived for US citizens (up to 2 guests per booking) staying 3 nights or more.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Self parking fee: MXN 50 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, and American Express; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms

Property is also known as

Krystal Vallarta
Krystal Vallarta All Inclusive
Krystal Vallarta - All Inclusive Puerto Vallarta
Krystal Vallarta - All Inclusive All-inclusive property

Frequently asked questions

Overall score and ratings

3.2
Rating 5 - Excellent. 26 out of 155 reviews
5 - Excellent 17%
Rating 4 - Good. 42 out of 155 reviews
4 - Good 27%
Rating 3 - Okay. 37 out of 155 reviews
3 - Okay 24%
Rating 2 - Poor. 31 out of 155 reviews
2 - Poor 20%
Rating 1 - Terrible. 19 out of 155 reviews
1 - Terrible 12%

3.8/5

Cleanliness

3.7/5

Staff & service

3.1/5

Amenities

3.3/5

Property conditions & facilities
Write a review

1/5 Terrible

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do NOT stay here! It all started when we went to check in and it took almost an hour. We were the fourth family in line but they were so incredibly slow with each check in. They also let random people cut in line to ask questions making our wait in the heat (no AC in the lobby) even longer! We finally got checked in and the walk to the room was so disappointing. Everything needed work. The landscaping, the buildings, the sidewalks…dilapidated and rundown. Absolutely NOTHING like the pictures we saw online. Then we got to our room to find the AC not working, the floors filthy and the shower head falling off the wall. Again…the room looked NOTHING like the pictures we saw while booking. Nobody really spoke English which made it even harder to communicate our displeasure. The last straw was when we went to the only restaurant open at 7:30pm to find they had run out of food!!!! How does that happen at an all inclusive hotel?! Needless to say, we checked out that same day we checked in and found a different place. Complete disappointment and an unpleasant way to begin our family vacation.
Stayed 8 nights in Jul 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bedroom was really nice and same as shown in the pictures! All the waiters and waitresses were really attentive and nice. The bartenders were also really good with the drinks. I had my doubts about this place but I actually was left mind blown by the great service from all the staff! I do recommend this place! But also not all the food will be for everyone since everyone is picky with their own way of eating or food, but other than that, I loved this place!!
Stayed 3 nights in Jul 2021

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities
One of the reasons I selected this resort was the 'Complimentary on-site Covid testing'. Not true I had to go to a Medical Center. The transportation to/from was not offered. I selected the 'All-inclusive option', though only 2 bottles of water was in the room on arrival; if I wanted another I had to pay... The only food option near the pool included hamburgers, hot dogs, pizza, pasta, nachos...terrible offerings. Not sure if I would go back. The employees were great, a shout out to Ricardo & Melany!
Stayed 4 nights in May 2021

2/5 Poor

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
The property is different it's not like the pictures and the service is terrible we had to go outside to get food because they had a lot people staying and not suficiente workers. So not attention for room services, waiting in big lines because they had one girl working the buffet
Stayed 5 nights in May 2021

2/5 Poor

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in May 2021