Ratings based on 1,411 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler from San Francisco, CA

It services one kind of category: White people

Posted Jan 29, 2016
Pros: Food is good, it's very pretty hotel.
Cons: change the mind of servers/reception area crew to treat white and other colors equally.
This is hotel is made for only straight whilte people, if you don't fit in this category look somewhere else. This place is not for you.
4 out of 5
for Everyone
by A verified traveler from Santiago, Chile

very nice hotel

Posted Jan 20, 2016
Pros: the staff very nice, everything in spanish and english,
Cons: the problem with the air extractor in bathrooms
Location: more activities and information about buses, taxis and any kind of transportation to vallarta city or nearby.
very nice hotel but the only detail was that my room had a problem in the bathroom, there were no vents or air extractor, so humidity and bad odors were always there. when i notify this to the front desk the guy told that "those things who like air extrator" were trimmings.
5 out of 5
for Everyone
by A verified traveler from Chicago, IL

Wonderful hotel with top-rate staff

Posted Jan 17, 2016
Pros: The question is, what DIDN'T we like? We loved the spacious room, the fabulous staff, the quality of the food, the variety of drinks.
Cons: Perhaps a little more nightlife or a shuttle to Viejo Vallarta.
Location: The location is Nuevo Vallarta, and it is a bit secluded. Viejo Vallarta is a 30 minute taxi ride. Airport and Marina are both within 20 minutes.
Rui Pacifica takes service to a whole new level. We were in Puerto Vallarta for vacation in January, and from the moment we arrived 'til the moment we left, every single staff member we encountered was wonderful. Our room was spacious and sparkling with a partial ocean view. Since this is an all-inclusive hotel, all meals (and drinks!) were included in the rate. We tried three of the four specialty restaurants and were most impressed by the quality of the food. We would definitely come back.
4 out of 5
by A verified traveler from Milpitas, California

Wonderful - with one problem.

Posted Jan 12, 2016
Pros: Great restaurants and quality service from the staff at all times.
Cons: Get rid of the bedbugs.
Great facility; the staff is extremely attentive and friendly. One problem: the room (probably mattress) had bedbugs. That is nasty.
5 out of 5
for Everyone
by A verified traveler

Hotel muy bueno

Posted Jan 2, 2016
Atención magnífica del personal así como de sus instalaciones. Fuimos en temporada baja y no ponen atención en climatizar el agua de las albercas.
5 out of 5
for Everyone
by A verified traveler from Denver, CO

Can't wait to go back!

Posted Dec 29, 2015
We enjoyed everything about the hotel. The food was excellent and the various restaurants provided a nice variety. The suite was over the top in furnishings, views, comfort, and amenities. The staff were friendly and helpful. We liked the location of the hotel and the beach was very nice. Great place to walk both directions on the beach for a quite a way. The hotel is very family friendly. The evening entertainment was enjoyable and very professional. We liked that things got quiet at about 10 p.m. We can't wait to return.
2 out of 5
by A verified traveler

Old and run down hotel. Horrible food.

Posted Dec 28, 2015
Go somewhere else if you have some class. Food was horrible, buffet was re-cooked (recycled) food from prior days. The specialty restaurants have 5 or 6 tables only, so you will never be able to eat at one of them because they only open for an hour. By the time you check in, they are all full so you are left with the recycled buffet. The rooms are very outdated and old. Mold in the bathroom ceiling and beds are very uncomfortable. Pool needs to be updated, tile pieces falling off. In a nut shell, this place was not for me.
5 out of 5
for Everyone
by A verified traveler from California

Great all-inclusive deal

Posted Dec 27, 2015
Pros: Great condition, great buffet options, very good service, perfect location.
Cons: The bedding and ability to make dinner reservations in advance online.
Spent five nights around Christmas there. Service was top-notch, especially Señor Victor in the sports bar who made chocolate milk for our nina each evening. The only negatives were the quality of the pillows and bedding (but they brought us another blanket and 3 more pillows to help), and the difficulty in making reservations for the specialty restaurants. After some cajoling we got into the Japanese one, but we didn't gain entrance to Guacamole on this trip. We would definitely return to Riu!
5 out of 5
for Everyone
by A verified traveler

first class hotel close to he beach.

Posted Dec 27, 2015
Pros: food great , very clean,
Cons: New ice machine
Location: Did not leave the restort , walked the beach every day. Even had lunch at the RIU Pacifico.
The only thing wrong was the ice machine on our floor ( 1st ) was broken the whole week we were there. I reported it every day. I had to go up 2 floors to get ice.
3 out of 5
by A verified traveler from Washington

Great views but...

Posted Dec 25, 2015
If you are looking for a cheap place to stay this is it. The beach loungers are more comfortable than the bed. The food is on par with the Old Country buffet. The redeeming qualities were the friendly staff and gorgeous views. They also made great drinks. Overall, it was an okay experience. I would not stay there again.