Not as good as other Riu Palaces
Posted Oct 19, 2016
First, let me say this is a solid resort and it's the best of the 3 Rius in PV. We really enjoyed our stay and would reccomend it if you are going to PV. However, this Riu Palace was below our expectations as we have stayed at Riu Palace in Cabo x2, Cancun, and Playa Del Carmen. The staff was just as friendly and they provided wonderful service but the hotel wasn't up to par. The condition of the pool was terrible. It was in desperate need of a major overhaul. Bad Discoloration the base of the swim-up bar stools made me think they were rusting through behind the tiles. Tons of missing tiles everywhere. I would constantly step on tiles which had come off and once, cut my foot on one. The very few kids who were there would dive for them and pull out handfuls. Mildew, cracks, etc. but it just needed to be shut down and completely redone - but I would they have to close the resort?. The food was really good, but not as good as the other Riu palaces we have stayed. This made us a bit disappointed as we have become accustomed to other expectations of Riu Palaces. The condition of the furniture throughout the entire resort (not including our room) was in poor shape. Much of it looked fine from a distance but when you approached it was very worn, thread bare, and appreared dirty. This includes the main lobby and the fancy bar off the lobby. The outdoor iron furniture at the pool was chipped all over. The pool and beach chairs were nice and in good shape, but I think they were newer.