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Reviews of Best Western Wheatland Inn

2.5 out of 5
Best Western Wheatland Inn
701 N Main Street, Colfax, WA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 394 out of 582 reviews" "
Rating 8 - Good. 158 out of 582 reviews" "
Rating 6 - Okay. 19 out of 582 reviews" "
Rating 4 - Poor. 8 out of 582 reviews" "
Rating 2 - Terrible. 3 out of 582 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

JONATHAN, Philadelphia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived late but was able to check in easily. The room exceeded expectations and was very comfortable. I had an early flight so I didn't try the breakfast, but if in the area again, would stay here again.
Stayed 1 night in Apr 2024
Response from Caleb on Apr 24, 2024
Dear Jonathan,Thank you very much for staying with us, as well as the perfect score! I'm glad you enjoyed your stay. Please do come visit us again the next time you're in the area, and make sure you enjoy our full hot breakfast, including our made-to-order omelet station (arriving any day!)Have a great day!Sincerely,Caleb A. CoxDirector of Sales & Marketing

8/10 Good

Schawayna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast wasn’t great and no elevator for handicapped. I loved the available coffee and tea throughout the night. Staff were very friendly.
Stayed 1 night in Apr 2024
Response from Caleb on Apr 24, 2024
Dear Schawayna,We really appreciate you staying with us. I'm sorry you didn't enjoy our full hot breakfast. Most of our guests really like it, but I understand everyone has different tastes.As to the elevator, no we don't have one, but if you need handicap-accessible provisions for your next stay, please request/reserve one of our ADA-approved rooms on the first floor.Thank you for your business, as well as your kind words about our staff.Sincerely,Caleb A. CoxDirector of Sales & Marketing

10/10 Excellent

Pradeep Kumar

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is really good,
Stayed 1 night in Apr 2024
Response from Caleb on Apr 24, 2024
Dear Pradeep,I'm so happy you enjoyed our full hot breakfast. It really is quite good. It's about to get better, too. In the next few days we'll have our made-to-order omelet station up and running! (Delicious!) So, make sure you come back soon.Thanks very much for staying with us.Sincerely,Caleb A. CoxDirector of Sales & Marketing

8/10 Good

Bernard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly, helpful staff. It’s main drawback is it is right next to the main road. Busy roadway but surprisingly quiet once inside. Breakfast was excellent and well stocked and clean.
Stayed 1 night in Apr 2024
Response from Caleb on Apr 22, 2024
Dear Bernard,We are honored you chose to stay with us. Thanks for your feedback. Yes, Main Street here in Colfax is technically a highway as well, and while we're beginning our busy season, I'm glad you enjoyed the quietness once inside our hotel.Please do come visit us again.We are honored you chose to stay with us.

10/10 Excellent

Eric

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in a room with full kitchen. Was happy to see a very comfy queen murphy bed in the room. The kitchen is very nice. Would stay again.
Stayed 2 nights in Apr 2024
Response from Caleb on Apr 22, 2024
Dear Eric,I'm really glad you liked staying in one of our King suites. It really is a nice setup.Please come visit us again.Sincerely,Caleb A. CoxDirector of Sales & Marketing

10/10 Excellent

Irma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was helpful and kind. The place is clean. The breakfast was great.
Stayed 1 night in Mar 2024
Response from Caleb on Apr 22, 2024
Dear Irma,Thanks for the perfect score and kind words about our staff and property. I'm glad you enjoyed your time here.Please do come again.Sincerely,Caleb A. CoxDirector of Sales & Marketing

8/10 Good

Francilia

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing
Stayed 1 night in Mar 2024
Response from Caleb on Apr 22, 2024
Dear Francilia,Thank you very much for choosing to stay with us. We really appreciate your business and the kind words.We hope to serve you again soon.Sincerely,Caleb A. CoxDirector of Sales & Marketing

8/10 Good

Connie, Libby

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel staff was very friendly and the breakfast was good. Very clean
Stayed 1 night in Mar 2024
Response from Caleb on Apr 22, 2024
Dear Connie,We loved serving you as a guest. Please do come again.Sincerely,Caleb A. CoxDirector of Sales & Marketing

8/10 Good

Anne

Stayed 2 nights in Feb 2024
Response from Caleb on Apr 22, 2024
Dear Anne,We loved having you stay with us.We hope to see and serve you again soon. Hopefully, we can earn that fifth star during your next visit.Sincerely,Caleb A. CoxDirector of Sales & Marketing

10/10 Excellent

Cam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Rooms and great service!
Stayed 1 night in Feb 2024
Response from Caleb on Feb 27, 2024
Dear Cam,We loved serving you as a guest. Thanks very much for the perfect score and kind words!Please come visit us again.Sincerely,Caleb A. CoxDirector of Sales & Marketing

10/10 Excellent

grant

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, clean room, convenient parking...
Stayed 3 nights in Dec 2023
Response from Caleb on Feb 27, 2024
Dear Grant,I'm really happy you enjoyed your time with us. Thanks for the perfect score.We hope to see and serve you again soon.Sincerely,Caleb A. CoxDirector of Sales & Marketing

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Rita was very welcoming and cheerful during my check in..
Stayed 1 night in Jan 2024
Response from Caleb on Feb 27, 2024
Dear David,We really appreciate your business and kind words about Rita. She is great!Please come again. Hopefully, we can earn that fifth start next time.Sincerely,Caleb A. CoxDirector of Sales & Marketing

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Actually .. didn't even stay at the property .. made the reservation but expedia refused to help me cancel it. Expedia kept my money and blamed everything on the hotel. And then Expedia had the balls to ask for my review. Just spreading the wealth.
Stayed 1 night in Dec 2023
Response from Caleb on Dec 20, 2023
Hi Mark,I do understand your frustration of your situation. However, I would ask you, if possible, to retract your review, as it only hurts our hotel, and not necessarily Expedia. As you mentioned, you didn't even stay with us, and we had nothing to do with your experience.I believe Expedia has other means of customer support for unhappy customer experiences. Please address your concern to them directly.Respectfully,Caleb A. CoxDirector of Sales & Marketing

8/10 Good

Deitmar

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was nice, nothing stood out as a problem but. O thing was great. No breakfast meat of any kind seemed unusual.
Stayed 2 nights in Nov 2023
Response from Caleb on Dec 20, 2023
Dear Deitmar,Thank you very much for staying with us. We really appreciate your business!I'm sorry about the oversight at breakfast. We always have some kind of meat as a part of our full hot breakfast. Perhaps, the meat was all gone by the time you came through, and our breakfast attendant hadn't replenished it yet. I'm sorry. They're usually very good about monitoring that.We do hope you'll stay with us again.Sincerely,Caleb A. CoxDirector of Sales & Marketing

10/10 Excellent

Nathan

Stayed 1 night in Nov 2023
Response from Caleb on Dec 20, 2023
Dear Nathan,Thank you very much for the perfect score. I'm really glad you enjoyed your time with us!Please do come again.Sincerely,Caleb A. CoxDirector of Sales & Marketing

10/10 Excellent

paula

Nice room great amenities comfortable
Stayed 1 night in Dec 2023
Response from Caleb on Dec 6, 2023
Dear Paula,I'm really glad you enjoyed your time here. Thanks very much for the perfect score.Please come again.Sincerely,Caleb A. CoxDirector of Sales & Marketing

10/10 Excellent

Christine, River Drive Park

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always enjoy my stay here. And the cookies in the early evening are just an amazing bonus!
Stayed 1 night in Nov 2023
Response from Caleb on Dec 6, 2023
Hi Christine,We always love serving you! Thank you very much for the perfect score. I agree... the cookies are great! I'm glad you like them.We look forward to your next stay.Sincerely,Caleb A. CoxDirector of Sales & Marketing

8/10 Good

Niki

Stayed 1 night in Nov 2023

10/10 Excellent

Tami

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff helpful and friendly. Clean room, clean facility, comfortable bed, nice hotvwater
Stayed 1 night in Nov 2023
Response from Caleb on Dec 6, 2023
Dear Tami,We loved serving you. Thank you very much for the perfect score and kind words.Please come visit us again.Sincerely,Caleb A. CoxDirector of Sales & Marketing

8/10 Good

Sean

Traveled with group
Liked: Cleanliness, staff & service
Pool right at the front wasn’t a good look, weight room had nothing in it
Stayed 1 night in Nov 2023
Response from Caleb on Nov 20, 2023
Dear Sean,Thanks for staying with us. We appreciate your business, as well as the feedback. We hope to have you stay with us again soon.Sincerely,Caleb A. CoxDirector of Sales & Marketing

10/10 Excellent

Leslie, Colville

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 1 night in Nov 2023
Response from Caleb on Nov 7, 2023
Dear Leslie,Thank you so much for staying with us, as well as the perfect score. I'm glad you enjoyed your stay.Please visit us again.Sincerely,Caleb A. CoxDirector of Sales & Marketing

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was really friendly.
Stayed 2 nights in Oct 2023
Response from Caleb on Nov 1, 2023
Dear Christopher,Thank you for the compliment to our staff. I'm glad you enjoyed your time here.We hope to see and serve you again soon.Sincerely,Caleb A. CoxDirector of Sales & Marketing

8/10 Good

Christine

Stayed 3 nights in Oct 2023
Response from Caleb on Nov 16, 2023
Dear Christine,Thank you very much for staying with us. Please visit us again. We hope to earn that fifth star next time.Sincerely,Caleb A. CoxDirector of Sales & Marketing

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful. Great access to Pullman/WSU. Nice price point.
Stayed 1 night in Oct 2023
Response from Caleb on Oct 25, 2023
Dear James,I'm really glad you enjoyed your time with us. Thanks very much for your business, as well as the kind words about our staff!Please do come visit us again.Sincerely,Caleb A. CoxDirector of Sales & Marketing

10/10 Excellent

Christine

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and motel look was exactly what I was expecting. The person that managed the breakfast was very likable and accommidating. We will be looking forward to staying there the next time.
Stayed 4 nights in Oct 2023
Response from Caleb on Nov 1, 2023
Dear Christine,I'm really glad we met your expectations. Thank you for the perfect score and kind words.We look forward to serving you again in the future.Sincerely,Caleb A. CoxDirector of Sales & Marketing

10/10 Excellent

Andria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Caleb on Oct 25, 2023
Dear Andria,Thanks very much for the perfect score. I'm glad you enjoyed your time here.We hope to see and serve you again soon.Sincerely,Caleb A. CoxDirector of Sales & Marketing

10/10 Excellent

Charles, Delta

Stayed 1 night in Oct 2023
Response from Caleb on Nov 1, 2023
Dear Charles,Thanks for the perfect score. I'm glad you enjoyed your time here.Please come again.Sincerely,Caleb A. CoxDirector of Sales & Marketing

10/10 Excellent

Heath, Puyallup

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good value and comfy beds!
Stayed 2 nights in Oct 2023
Response from Caleb on Oct 10, 2023
Dear Heath,I'm really glad you enjoyed your stay and felt you got a good value for your hard-earned dollar. Thank you very much for the perfect score.We hope to see & serve you again soon.Sincerely,Caleb A. CoxDirector of Sales & Marketing

10/10 Excellent

Xiaoyang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Caleb on Oct 9, 2023
Dear Xiaoyang,We loved having you stay with us. Thank you very much for the perfect score. I'm glad you enjoyed your time here.Please come again.Sincerely,Caleb A. CoxDirector of Sales & Marketing

10/10 Excellent

Ruth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is beautiful, with many huge framed photos of the Palouse on the walls. It looks new, or perhaps is just very well maintained. They also have an excellent breakfast in a beautiful breakfast room. It was by far our favorite hotel in a 9-night trip.
Stayed 1 night in Sep 2023
Response from Caleb on Sep 20, 2023
Dear Ruth,Thank you so much for the perfect score and gracious words. I'm really glad you enjoyed your stay, especially our full hot breakfast. FYI - our hotel was built in 2003. Our maintenance man does a very good job of keeping it well-functioning. Beyond that, we just finished our outside refresh project this summer, which included new plants, trees, rocks, sod, and a new paint job. We also think it looks great!Please do come again.Sincerely,Caleb A. CoxDirector of Sales & Marketing

10/10 Excellent

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern, quiet and clean. Very nice.
Stayed 1 night in Sep 2023
Response from Caleb on Sep 11, 2023
Dear Scott,We loved having you stay with us. Thanks for the perfect score and kind words. I'm glad you enjoyed your stay.We hope to see and serve you again soon.Sincerely,Caleb A. CoxDirector of Sales & Marketing

10/10 Excellent

Norman, Centralia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The wife and I were very impressed with the quality of our stay.
Stayed 1 night in Aug 2023
Response from Caleb on Aug 28, 2023
Dear Norman,We loved serving you and your wife. Thank you for the compliment and perfect score.Please come visit us again.Sincerely,Caleb A. CoxDirector of Sales & Marketing

10/10 Excellent

Martha C

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel close to Pullman in the lovely town of Colfax. Clean and nicely appointed rooms!
Stayed 1 night in Aug 2023
Response from Caleb on Aug 28, 2023
Dear Martha,We loved having you stay with us. Thank you for the perfect score and kind words. We hope to see and serve you again soon.Sincerely,Caleb A. CoxDirector of Sales & Marketing

8/10 Good

Darlene

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location to head to St. John to watch the sprint boat races
Stayed 1 night in Aug 2023
Response from Caleb on Sep 1, 2023
Dear Darlene,We loved having you stay with us during the sprint boat races! We really appreciate your business.Please visit us again. Hopefully, we can earn that fifth star next time.Sincerely,Caleb A. CoxDirector of Sales & Marketing

10/10 Excellent

ling

Stayed 1 night in Aug 2023
Response from Caleb on Aug 28, 2023
Dear Ling,We loved serving you as a guest. Thank you very much for the perfect score!Sincerely,Caleb A. CoxDirector of Sales & Marketing

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Quick check in. Lots of great photos of the Palouse area. Great wifi and looks like a great hot breakfast at 6 am. Well priced when you wait for the regular price to halve.
Stayed 1 night in Aug 2023
Response from Caleb on Aug 24, 2023
Dear Anthony,Thank you so much for the kind words and perfect score. I'm glad you enjoyed your time here.We hope to see and serve you again soon.Sincerely,Caleb A. CoxDirector of Sales & Marketing

10/10 Excellent

Junlan

Stayed 1 night in Aug 2023
Response from Caleb on Sep 11, 2023
Dear Junlan,We loved serving you as a guest. Thanks very much for the perfect score.Please come again.Sincerely,Caleb A. CoxDirector of Sales & Marketing

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Caleb on Aug 22, 2023
Dear Shannon,Thanks for the 5/5 score, as well as your business! We're honored you chose to stay with us.Please come again.Sincerely,Caleb A. CoxDirector of Sales & Marketing

8/10 Good

Patricia

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2023
Response from Caleb on Aug 22, 2023
Dear Patricia,Thank you for staying with us. We really appreciate your business.We hope you'll come stay with us again. We'd love the chance to earn that fifth star.Sincerely,Caleb A. CoxDirector of Sales & Marketing

10/10 Excellent

Marc

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Pretty standard for this hotel class. Meets expectations overall.
Stayed 1 night in Aug 2023
Response from Caleb on Aug 22, 2023
Dear Marc,Thanks very much for the perfect score and kind words. We look forward to your next visit.See you then.Sincerely,Caleb A. CoxDirector of Sales & Marketing

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent. The room was very spacious and quiet. King suite included a full kitchen and a queen-sized Murphy bed that was very comfortable. Large, comfortable bathroom.
Stayed 1 night in Aug 2023
Response from Caleb on Aug 22, 2023
Dear James,I'm really glad you enjoyed your stay with us. Thanks for the compliment to our staff, as well as the feedback about your time in one of our suites. They are pretty great.Sincerely,Caleb A. CoxDirector of Sales & Marketing

10/10 Excellent

Denise

Stayed 1 night in Aug 2023
Response from Caleb on Sep 5, 2023
Dear Denise,We loved having you stay with us! Thank you very much for the perfect score. I'm glad you enjoyed your time here.Please do come visit us again.Sincerely,Caleb A. CoxDirector of Sales & Marketing

10/10 Excellent

JIE

Stayed 1 night in Aug 2023
Response from Caleb on Aug 28, 2023
Dear Jie,Thanks very much for your business, as well as the perfect score. We are honored you chose to stay with us.Sincerely,Caleb A. CoxDirector of Sales & Marketing

10/10 Excellent

Tonsina

Stayed 1 night in Aug 2023
Response from Caleb on Aug 28, 2023
Dear Tonsina,Thanks so much for the perfect score! I'm glad you enjoyed your time with us.Please come visit us again.Sincerely,Caleb A. CoxDirector of Sales & Marketing

10/10 Excellent

Teodora

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming front desk - we arrived around 9 pm after a very long drive, they had lemonade and cookies in the lobby.
Stayed 1 night in Jul 2023
Response from Caleb on Aug 4, 2023
Dear Teodora,I'm really glad you enjoyed your time with us. Thank you very much for the perfect score and kind words about our front desk staff.Please visit us again soon.Sincerely,Caleb A. CoxDirector of Sales & Marketing

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Nice quiet place
Stayed 1 night in Apr 2023
Response from Caleb on Aug 4, 2023
Dear Raymond,We really appreciate your business! Thanks for the good score. We hope to see and serve you again soon. We'd love the chance to earn that fifth star.Sincerely,Caleb A. CoxDirector of Sales & Marketing

10/10 Excellent

Ronald

Stayed 1 night in Jul 2023
Response from Caleb on Aug 22, 2023
Dear Ronald,Thanks very much for the perfect score. We hope to see and serve you again soon.Sincerely,Caleb A. CoxDirector of Sales & Marketing

10/10 Excellent

DanhHieu

Stayed 1 night in Jul 2023
Response from Caleb on Aug 22, 2023
Dear DanhHieu,We loved having you stay with us. Thanks very much for the perfect score. I'm glad you enjoyed your time with us.Please come again.Sincerely,Caleb A. CoxDirector of Sales & Marketing

10/10 Excellent

Goran

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and convenient.
Stayed 1 night in Jul 2023
Response from Caleb on Aug 4, 2023
Dear Goran,We loved having you stay with us. Thank you very much for the perfect score. I'm glad you enjoyed your time here.Please do come and stay again.Sincerely,Caleb A. CoxDirector of Sales & Marketing

8/10 Good

Glen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Caleb on Jul 25, 2023
Dear Glen,We loved having you stay with us. We hope you'll visit us again. We'd love the chance to earn a 10/10 next time.Sincerely,Caleb A. CoxDirector of Sales & Marketing