Reception
Check availability

Reviews of Hotel Misión Express Querétaro

3 out of 5
Hotel Misión Express Querétaro
Boulevard Bernardo Quintana No. 5120, Colonia San Pablo, Querétaro, QUE

Reviews

8.2

Very Good

Rating 10 - Excellent. 334 out of 792 reviews" "
Rating 8 - Good. 293 out of 792 reviews" "
Rating 6 - Okay. 93 out of 792 reviews" "
Rating 4 - Poor. 42 out of 792 reviews" "
Rating 2 - Terrible. 30 out of 792 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Adriana Hernández

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome breakfast!
Stayed 1 night in Mar 2024

4/10 Poor

Susana

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No es 3 estrellas pésimo su “desayuno” malo no limpio, no amables terrible experiencia jamás volveré a un Misión
Stayed 3 nights in Feb 2024
Response from Benjamin Chavez Gerente de Ventas on Mar 4, 2024
Buen dia Srita Susana lamento mucho el inconveniente entendemos que tuvimos una gran numero de afluencia por unos grupos, sin embargo agradecemos mucho su comentario ya se tomaron acciones inmediatas al respecto y si me lo permite denos el beneficio de la duda para que corrobore las acciones que hemos tomado, ojala nos de esta oportunidad y sera un honor poderla saludar personalmente

2/10 Terrible

alejandro

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The carpet it was very dirty
Stayed 1 night in Dec 2023
Response from Benjamin Chavez Gerente de Ventas on Dec 25, 2023
Buena tarde Sr. Alejandro lamento mucho el inconveniente, ya se tomaron acciones inmediatas y se habló con el ama de llaves, agradezco mucho que nos haga la observación y comentario, espero nos dé le beneficio de la duda y nos permita ser sus anfitriones nuevamente para que constate que se tomaron las acciones pertinentes y fue un caso atípico, será un gusto saludarle personalmente

6/10 Okay

JOSE ANTONIO

Stayed 1 night in Sep 2023
Response from Benjamin CHavez Gerente de Ventas on Oct 4, 2023
Gracias José Antonio por tomarte el tiempo de calificarnos, me gustaría mas saber mas a detalle que podríamos hacer para que en tu siguiente visita ahora sea excelente

10/10 Excellent

Barbara

Business traveler, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Considering the cost, overall it was great. The one thing that was inconsistent, that I really needed, was the wifi service. It was very slow, and much of the time was spent 'buffering'. As I only stayed overnight, it wasn't a life or death issue, but it would have been nice.
Stayed 1 night in Jul 2023
Response from Benjamín Chávez Gerente de Ventas on Jul 14, 2023
Thank you very much Barbara for taking the time to rate us and tell us that helps us improve every day, I have nothing left but to invite you again to this your home and it will be a pleasure to greet you personally

6/10 Okay

Victor

Stayed 1 night in Jun 2023
Response from Benjamín Chávez Gerente de Ventas on Jul 24, 2023
Muchas gracias por tomarse el tiempo de calificarnos, me gustaría saber un poco mas que nos falto para que su estancia haya sido excelente, sin embargo seguimos trabajando por y para ustedes, no me queda mas que agradecerle se haya tomado el tiempo y lo esperamos nuevamente por esta su casa, sera un placer saludarlo personalmente

6/10 Okay

Jocelyn

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
I had to change rooms, the first one had a non-working air conditioning and the toilet did not flush. The second room’s air conditioning leaked water onto the floor every 2 hours. The hotel is located right bext to a bar/night club and the noise reaches the rooms.
Stayed 1 night in Jun 2023
Response from Benjamín Chávez Gerente de Ventas on Jun 29, 2023
Buena tarde Srita Jocelyn agradecemos mucho el que se haya tomado el tiempo de calificarnos y hecho las observacionesLamento mucho que su estancia no haya sido placentera y hemos tomado las medidas pertinente, ya se vio con el área correspondiente en cuanto a los detalles de su habitación Espero nos de el beneficio de la duda y corroborar que hemos trabajado fuertemente para solucionarlo, sera un gusto poderla saludar personalmente

10/10 Excellent

Dayavasini

Stayed 1 night in May 2023
Response from Benjamín Chávez Gerente de Ventas on Jun 29, 2023
Buena tarde Dayavasini agradecemos mucho el que se haya tomado el tiempo de calificarnos y sobre todo saber que su experiencia con nosotros fue excelente, eso nos ayuda mucho a seguir trabajando por y para ustedes, no me queda mas que agradecerles nuevamente e invitarlos de nuevo a esta su casa y sera un gusto saludarlos personalmente

8/10 Good

DIANA

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Benjamín Chávez Gerente de Ventas on Mar 21, 2023
Muchas gracias Srita Diana por haberse tomado el tiempo de calificarnos, no me queda mas que agradecerle e invitarla de nueva cuenta a esta su casaSi en lago podemos apoyarla con todo gusto estaos a sus ordenes Saludos

10/10 Excellent

Arturo Barrera

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Hotel is not on their best location, if You don't get there by the main road, forget to get in to the back streets, very creepy. Overall, rooms have good beds, clean and comfy, bathroom has an old style or cheap sink, water temps is all good, towels are good, stayed for 2 night an on the second day they did not supply floor towel. Breakfast is VERY CHEAP, they offer some variety, but if You are offering Waffles, they should be hot or warm, and offer butter, NO BUTTER THIS TIME, and the waffles where stone cold, Just one kind of fruit, yogurt, and NO Granola... Very Cheap. Elevators where dirty, and outside trash cans full of empty can beers and bottles.
Stayed 2 nights in Sep 2022

6/10 Okay

Abigail

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Recepción y personal en general muy amables, el problema es que parece que por reservar en Expedia nos dieron unos de los peores cuartos, al entrar por primera vez el cuarto olía a guardado y al asomarnos al baño, en la regadera había cabello y se supone que deben limpiar al 100 el cuarto, la cortina de la regadera se veía ya muy amarilla/cafe y la vdd nos dio asco, lo bueno es que solo nos quedamos una noche y como veníamos ya muy cansados de la carretera ya no quisimos quejarnos, espero lo mejoren
Stayed 1 night in Aug 2022

8/10 Good

Barbara

Business traveler, Traveled with pets
Liked: Cleanliness, staff & service
This is a modestly priced hotel and exactly what was offered and what was expected. And for the price they accepted animals. YAY!!! The stay couldn't be better but it also isn't comparable to luxury hotel.
Stayed 1 night in Jul 2022

6/10 Okay

Manuel

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Jun 2022

10/10 Excellent

Dejesus

Stayed 2 nights in Apr 2022

8/10 Good

Verónica

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Mayor limpieza, habia algunos pelitos en el baño
Stayed 1 night in Jan 2022

8/10 Good

Andrea

Business traveler
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2021

6/10 Okay

Verified traveler

Stayed 2 nights in Dec 2020

8/10 Good

Silvia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

8/10 Good

Daniel E

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2020

8/10 Good

Daniel E

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

8/10 Good

ALFONSO

Stayed 3 nights in Jan 2020

10/10 Excellent

MARISELA, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Por el precio vale la pena
En general todo excelente! Me encantaron las almohadas!! El desayuno Buffett muy rico y los horarios extensos. El hotel no tiene restaurante y los que estan cerca cierran temprano, quedan muy pocas opciones que tengan entrega al hotel. Y algo que odie fue el sistema de la llave del lavabo, terminas mojado siempre.
Stayed 3 nights in Apr 2019

6/10 Okay

Verified traveler

Business traveler
Disliked: Staff & service, amenities
Bad service of lobby hotel staff very bad gym and elevators they need services
Stayed 2 nights in Mar 2019

6/10 Okay

Carlos Andre

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2019
Response from Gerente General on Mar 20, 2019
Estimado señor Carlos primero que nada agradecer su retroalimentación que siempre nos es más que útil. Nos apena en demasía que su experiencia no fuera del todo satisfactoria en esta su casa Misión Express Querétaro. Rogamos a usted nos dé una nueva oportunidad de resarcir las situaciones que lo llevaron a calificarnos con 6 puntos y sin duda poder llegar a la calificación máxima que es 10. Lo esperamos pronto para hacerle vivir una experiencia única. Lo esperamos pronto.

10/10 Excellent

Noman, Merida, Yucatan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
It was a very pleasant experience, room was very clean and comfortable. Good service during breakfast.
Stayed 1 night in Jan 2019
Response from Gerente General on Mar 18, 2019
Thank you. We wait for you again. We remain at your service all the equipment that we work for you.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, good price. Would stay again
Very clean room, well equipped. Nice upscale food court right across the parking lot.
Stayed 1 night in Nov 2018

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

10/10 Excellent

Andres, Mexico city

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelent experience, hope i can stay there once again.
Stayed 1 night in Oct 2018

8/10 Good

Marty, San Miguel de Allende

Liked: Cleanliness, property conditions & facilities
Service at check-in was very slow. The young woman at the front desk seemed bewildered as she stared into her computer screen. Finally, after a few minutes, she found my reservation. Then, she corrected the room number right before entering the elevator. The hotel needs better trained staff at the front desk. I did like the cleanliness of the hotel and its location adjacent to the wonderful Mercado Santiago with many good food options.
Stayed 1 night in Oct 2018

10/10 Excellent

Rod, México city

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall Good but over the orice vs the service and favilities
Stayed 1 night in Oct 2018

8/10 Good

Margarita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018
Response from Gerente general del hotel on Oct 26, 2018
Estimado Huésped, Muchas gracias por sus comentarios a través de Hoteles.com, para nosotros es muy importante su retroalimentación, vuelva pronto a esta su casa. David González Gerente General Hotel Misión Express Qro.

8/10 Good

Lucas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Option
We stayed 2 nights for business and found the hotel very nice for the price. Not always sure what you might get, but we were pleasantly surprised. Breakfast buffet was decent with a good selection of items. The staff was attentive and professional. Would stay again!
Stayed 2 nights in May 2018
Response from Gerente General Hotel Misión Express QRO. on Jun 21, 2018
Dear Guest, Thank you for your feedback, for Misión Express is very important to know your opinion about our service. it would be nice to see you soon. David González Gerente General

10/10 Excellent

Rayphiel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Gabriela guadalupe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The breakfast is very bad
Stayed 1 night in Feb 2018

8/10 Good

Gabriela guadalupe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only bad thing was the breakfast its not good

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

6/10 Okay

Sam, Toronto

Liked: Staff & service
Friendly environment
The workers were friendly. The breakfast was good. The hotel is close to many shopping places. Only missed a drinking bar at the restaurant.
Stayed 5 nights in Jan 2018

10/10 Excellent

ceci, dallas, tx

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient hotel, great breakfast, great price
We had a great time staying in that hotel, well located, great breakfast
Stayed 1 night in Dec 2017
Response from Gerente General Hotel Misión Express QRO. on Jun 1, 2018
Dear Guest, Thank you for your comments about our services, for us is very important your comfort in our hotel, please come back soon. David González General Manager Hotel Misión Express Qro.

8/10 Good

Jacinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2017
Response from Gerente General on Nov 29, 2017
Estimado Huésped, Muchas gracias por sus comentarios, para nosotros es muy importante su retroalimentación vuelva pronto por favor. David González Gerente General

8/10 Good

gEORGE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is good, good location, nice service, nice pillows and bed.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Ted

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, clean, and comfortable hotel
This hotel offers a lot for the price, including a breakfast buffet with a wide variety of options ,a wifi connection that is reliable, friendly staff, and clean comfortable rooms in an attractive building. The immediate area offers some dining options, but the hotel is adjacent to a busy highway and not suitable for walking to more popular areas of the city. The highway noise could be a problem for light sleepers or for those who want to leave the window open for air. Overall this is a great choice for accommodations on a budget.
Response from General Manager on Oct 27, 2016
Estimado Huésped, Muchas gracias por sus comentarios para nosotros es un placer poderlo atender, lo esperamos pronto en esta su casa. David González Gerente General

10/10 Excellent

carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel in Queretaro in its category
Excellent option in Queretaro City
Response from General Manager on Sep 26, 2016
Estimado Huésped, Muchas gracias por sus comentarios, para nosotros es un placer poderlo atender, lo esperamos pronto en esta su casa. David González Gerente General

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel well located ideal for business trips
I stayed almost 3 weeks, is well located close to big companies but far from touristic attractions. Also, you need a cab to go to restaurants. Shuttle to work is included but needs to be reserved if is closer than 10km.
Response from Gerente General on Aug 31, 2016
Estimado Huésped, Muchas gracias por sus comentarios en Expedia, para nosotros es muy importante saber su retroalimentación y poder mejorar en nuestras áreas de oportunidad. David González Gerente General

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Breakfast was very good
Response from Gerente General on Jul 21, 2016
Estimado Huésped, Muchas gracias por su comentario en hotels.com para nosotros es un placer poderlo atender, lo esperamos pronto en esta su casa. David González Gerente General

2/10 Terrible

Thomas

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
There were 3 "parties" in the hallway during the night. It took almost 20 minutes for security to arrive to quiet things down The hotel is next to impossible to get to

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

D. Zacbet

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bien en general y cerca de vías primarias
Stayed 2 nights in May 2024

10/10 Excellent

MARIA DE LOURDES

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel very good, Expedia not good, they refuse to provide an invoice acceptable for mexican taxes