Ratings based on 813 Verified Reviews

3.1 out of 5
60% of guests recommend
3.4 Room cleanliness
3.6 Service & staff
3.2 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Raleigh, NC

Poor service...inexcusable behavior

Posted Dec 8, 2017
Checking in started fine except their system wasn’t processing my credit card for incidentals. After two tries, it apparently went through their system. We went to our room to discover the battery in the smoke detector was beeping so we were moved to the room next door. Af 1:40 am, I receive a call from the front desk saying my card on file wasn’t in their system and asked me to come to the front desk to run the card again. Fearing this may be a setup of some kind, my girlfriend and I both got dressed to go to the front desk to give the same card. It is an inexhaustible treatment to call a client in their room at nearly 2 in the morning. When I questioned the employee who contacted me for the credit card only spoke to her need to have the card for her reports but failed to understand that the customer is more important than any report.
Comment from Hotel Management
Dec 10, 2017 by Travia, Hotel Management
We're sorry you were unhappy. We'll work had to fix the issues you experienced. Thanks for letting us know. We appreciate your valuable feedback as it helps us identify the areas we can improve for a better guest experience
2 out of 5
by A verified traveler

Reeks of smoke

Posted Dec 6, 2017
The rooms are supposed to be non-smoking but everything smells like smoke.
Comment from Hotel Management
Dec 10, 2017 by Travia, Hotel Management
Thank you for taking the time out to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve for a better guest experience
3 out of 5
by A verified traveler from NC

Posted Dec 5, 2017
Found hair in a towel, loud bar/club next door, small pillows, tiny shower, no tub. Smoking rooms were accessed from out side only. Had to go out in the rain to get our morning coffee instead of just walking through the hotel. The counter girls were very nice and friendly. We weren't told though that we had to pay up front, never have we done this it was always "we'll hold your card on file until check out" nope pay up front before you get the key.
Comment from Hotel Management
Dec 10, 2017 by Travia, Hotel Management
I'm sorry to hear the rooms weren't up to the standard you've come to expect from us. We're taking extra measures to get it right.Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve for a better guest experience.
3 out of 5
by A verified traveler

Bathroom in need of repair

Posted Dec 2, 2017
Bathroom ceiling is falling apart, appeared to be mold on ceiling in bathroom, peeling paint around mirror but room itself was clean
Comment from Hotel Management
Dec 10, 2017 by Travia, Hotel Management
We're sorry you were unhappy. We'll work hard to fix the issues you've experienced. Thanks for letting us know. We appreciate your feedback.
3 out of 5
by A verified traveler from north carolina

Hotel in need

Posted Nov 20, 2017
Pros: price
Cons: all and everything is in need from top to bottom
Location: near downtown next to a restaurant .
Hotel is in a good location downtown but that's were the plus list ends. this hotel and its contents is in need of a over haul / rebuild. its ok for a one night stay but look else where for comfort . they always say you get what you pay for and this stands true here. I would like to see it torn down and rebuilt (its just seen its better days.
Comment from Hotel Management
Dec 10, 2017 by Travia, Hotel Management
We're sorry you were unhappy with your stay. We'll work hard to fix the issues you experienced. Thanks for letting us know.
4 out of 5
Recommended
for Everyone
by A verified traveler from Charlotte, NC

great price comfortable just what I needed

Posted Nov 10, 2017
Pros: count on a good price and all the basics clean
Cons: billing issue when going through priceline etc need to educate staff so as not to double bill me
Location: great location near convention center. Bit tricky to find the place
I don't need a fancy expensive motel. Days Inn has the basics at a very affordable price. I can always rely on them to provide what I need
Comment from Hotel Management
Nov 14, 2017 by Travia, Hotel Management
Thank you for taking the time out to share your review with us.
3 out of 5
by A verified traveler from NC

Convenient to the Raleigh convention center.

Posted Nov 7, 2017
Pros: Its location to the convention center and the price.
Cons: Freshen up the furniture
The staff is very friendly and helpful even when it is out of the scope of their responsibilities. The breakfast meal is minimal, but the coffee was excellent. The fresh fruit was good also. Road noise is always a concern, so running the heating/cooling unit provides the necessary white noise to mitigate the outside noises. The hallway were quite at night.
Comment from Hotel Management
Nov 8, 2017 by Travia, Hotel Management
Thank you for taking the time out to share your review with us.
1 out of 5
by A verified traveler

Terrible

Posted Nov 5, 2017
Musty smell, tiny towels, not at all comfortable, Would never stay there again
Comment from Hotel Management
Nov 8, 2017 by Travia, Hotel Management
We're sorry you were unhappy with your stay. We will work hard to fix the issue you experienced. Thanks for letting us know.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 2, 2017
Good location....Down town Realigh NC...right in the business district
Comment from Hotel Management
Nov 8, 2017 by Travia, Hotel Management
Thank you for your feedback.
2 out of 5
by A verified traveler from London, England

I thought one could rely on a DAYS INN

Posted Oct 25, 2017
Pros: Its location, see above.
Cons: It should be demolished and rebuilt to provide the facilities that are usually associated with the Days Inn franchise.
Location: It's quite close to restaurants and bars.
Only positive is its location, it's central and easy to find with satnav. Negatives, 1. The night receptionist on duty on Friday October 13th was the rudest I've ever come across, the receptionist who booked us in earlier was quite obliging and business-like. 2. No elevator. Hauling heavy suitcases up an external iron staircase to the 2nd floor is no fun when the average age of the three people in the group is 73. 3. One person in the group was assigned a room on the 2nd floor which came equipped with a kitchenette , complete with wrecked stove, bust refrigerator and old sink. The bathroom at the side of this 'facility' had a rusty shower and toilet, no tub. To say we were shocked when we saw this arrangement is an understatement. However, the obliging receptionist did move the guest assigned to this horror to a conventional room. 4. The breakfast was extremely mean.
Comment from Hotel Management
Nov 8, 2017 by Travia, Hotel Management
We're sorry you were unhappy with your stay. We'll work hard to fix the issues you experienced. Thank you for your review.