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Reviews of Holiday Inn Express Durham, an IHG Hotel

2.5 out of 5
Holiday Inn Express Durham, an IHG Hotel
2516 Guess Rd, Durham, NC

Reviews

8.8

Excellent

Rating 10 - Excellent. 394 out of 692 reviews" "
Rating 8 - Good. 199 out of 692 reviews" "
Rating 6 - Okay. 69 out of 692 reviews" "
Rating 4 - Poor. 16 out of 692 reviews" "
Rating 2 - Terrible. 14 out of 692 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Pamela

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The pool is outside of our window and is half filled with green sludge. Its pretty off putting to see.
Stayed 1 night in Apr 2024

10/10 Excellent

Dolores

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice and professional. Area is safe.
Stayed 1 night in Apr 2024

8/10 Good

bala, Hillsborough

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Michael

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Zero amenities And by amenities I mean a water source other than my rooms bathroom sink. Or coffee for the in room coffee maker Or anything in the bathroom besides the world’s smallest single bar of soap. Or a working ice machine Or bacon, bagels, biscuits for the biscuits and gravy, or sausage. Better do breakfast early if for some reason you decide to stay here The staff was nice but this is the most cut rate holiday inn I have ever stayed at.
Stayed 2 nights in Apr 2024

10/10 Excellent

Abigail

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice and the staff was amazing.
Stayed 1 night in Apr 2024

8/10 Good

Jindong, Gainesville

Traveled with family
Liked: Cleanliness, staff & service
typical Holiday Inn except noisy at one side of the hotel, which is on the side of highway, very noisy at night, hard to have good sleep. If you choose this Holiday Inn, make sure your room is on the other side.
Stayed 1 night in Mar 2024

10/10 Excellent

Patricia

Liked: Cleanliness

6/10 Okay

Susan

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Never AGAIN !!
I booked this hotel based on being Pet Friendly per my search request which showed this Hotel on Hotels.com site. I read the Holiday Inn policies on this site Before booking my room. Under Pet Policy it states Pet fee is $50.00 Check out time listed on Hotels.com states 12 noon When reviewing Hotel information and policies, a potential guest Expects information presented is going to be exactly same upon Arrival. That was NOT the situation we experienced. Not to mention the Hotel is located in an unsafe area of town. Issue #1) Upon arrival, Guest Services clerk claimed there were No available rooms for pets because the 4 rooms allotted were already occupied. She claimed she would need to call mgr to get override/permission for us to stay there. I had a reservation already Issue #2) I was charged $75.00 for pet fee vs $50.00 and was told they don't have control over "misinformation" shown on Hotels.com site. Clerk refused to honor price shown in writing on this site. Issue#3) Check out at Front Desk shows 11:00 am vs 12 noon as written on Hotels.com site Issue #4) Drug addicts loitering on property at night asking guest for Cash for food. Scared US to Death to get out of vehicle to enter hotel. I offered food i had brought back from my family's house, but homeless addict didn't want the food and kept insisting on cash. He finally walked away after my husband made it clear several times we didn't have cash available. I advised night mgr at front desk how scared we were!!
Stayed 2 nights in Dec 2023

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
All good!
Stayed 1 night in Dec 2023

10/10 Excellent

Stephen, Lawrenceville

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and nice place. Courteous staff.
Stayed 1 night in Nov 2023

10/10 Excellent

Aaron

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property odds very close to Duke’s east campus and medical center.
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

alan

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a good place to stay . Over priced
Stayed 1 night in Nov 2023

8/10 Good

Mollie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location. Comfortable beds. Good breakfast
Stayed 1 night in Nov 2023

8/10 Good

Michelle

Liked: Staff & service, amenities, property conditions & facilities
I was pleased with the service that I received.
Stayed 2 nights in Nov 2023

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, friendly staff. Good Breakfast. Car Alarms repeatedly going off made sleeping difficult.
Stayed 2 nights in Nov 2023

6/10 Okay

Ego

Traveled with group, Traveled with partner
Disliked: Staff & service, property conditions & facilities
First time staying in this hotel, good breakfast, no body wash in the dispenser, trash left for 3 days in my room.
Stayed 3 nights in Nov 2023

6/10 Okay

Paul

Liked: Cleanliness, staff & service, room comfort
Checked into room and it hadn't been cleaned. We weren't the only ones. Check in took forever!
Stayed 1 night in Nov 2023

6/10 Okay

Steve

Disliked: Staff & service
The front desk was so overwhelmed. We booked our stay in May not knowing it was UNCC’s homecoming weekend. We came from an hour & half to see one of my favorite bands in concert. We travel to Durham once or thrice a year to go to the DPAC, a wonderful venue to see bands play. Our first time for this hotel and probably our last. They charged a $75 incidental fee to my card. Crazy!!! Anyway the concert was great and in the end not a horrible visit. The ladies at the front desk were frustrated because the 3rd party billing wasn’t working and the check in time posted and we didn’t get checked in until after 4:00 pm because housekeeping was so far behind.
Stayed 1 night in Nov 2023

4/10 Poor

Brent

Liked: Staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Isaiah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HORRIBLE ALL THE WAY AROUND
My family and I booked a hotel room for Friday and Saturday night. We did not come until Saturday morning. The hotel receptionist would not let us check in until 3:00 Saturday, even though our reservation was for Friday. The lady at the front desk could not help us and had to call two other people to figure things out. She couldn't "find" our reservation in the system. We called them Friday night to make them aware, so this exact situation didn't happen, but it happened anyway. We left the hotel and made reservation somewhere else and still paid for our reservations. No call back, no apology, no reimbursement, nothing.
Stayed 2 nights in Sep 2023

10/10 Excellent

Chenla

Stayed 1 night in Sep 2023

8/10 Good

Francis, Jefferson

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was not that good.
Stayed 1 night in Sep 2023

10/10 Excellent

Pratul

Liked: Cleanliness, staff & service, property conditions & facilities
Close to some great restaurants
Stayed 1 night in Sep 2023

8/10 Good

Michael

Stayed 1 night in Sep 2023

2/10 Terrible

Nicholas

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was closed-no refund as of today
The hotel was closed/ No redund as of today
Stayed 1 night in Aug 2023

2/10 Terrible

Angelika

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked 2 queen beds at this property. When I arrived, I was given handicap access room with 1 king bed and pull out sofa that was not made up. No explanation was given. No forewarning. When I called front desk, they said they are overbooked ( how is it even possible?) and there are no other rooms. They refused to make up the sofa bed and told me I need to come downstairs to pick up sheets for the sofa bed. They did not care about the situation at all. The sofa bed was terrible, thin mattress made of springs, very uncomfortable. This was my son’s last night before college and we were extremely disappointed. Breakfast was very basic, most of the food was tasteless. The hotel did not feel clean We stayed at this property exactly 1 year ago and it was a great value , but would never stay here again. It went right downhill. Not sure if there was a management change or budget cuts, but stay away. Oh, and the front desk staff was dressed so unprofessionally and was making rude remarks about customers calling online.
Stayed 2 nights in Aug 2023

2/10 Terrible

Melissa

Business traveler, Traveled with family
Disliked: Cleanliness, property conditions & facilities
Razor blade on carpet. Had to get the keys reprogramed everytime we left. Sink clogged. Asked for a plunger or bleach, was told they didn't have. Boyfriend tried to fix. Black sewer everywhere. Everything out-of-order. Dirty sheets and furniture. Cleaned sink mess up ourselves with towels. Nobody came to clean up or give us new towels. Never once was the GM on property, while we were there.. Took pictures of things. Never compensated.
Stayed 3 nights in Aug 2023

10/10 Excellent

Karen

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Tonia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Angela

Stayed 1 night in Jul 2023

6/10 Okay

Leslie

Traveled with family
Liked: Staff & service
Had to change room because of an odor staff was very helpful and made it easy to do so
Stayed 1 night in Jul 2023

2/10 Terrible

Katherine

Disliked: Staff & service, property conditions & facilities
Ac doesn’t work. No fan in bathroom. No front desk staff. Apparently this is the new norm? I’ve called down multiple times and no answer.
Stayed 1 night in Jul 2023

6/10 Okay

Scotty

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Below average at best…
This was the worst Holiday Inn Express I have ever stayed in. The people and service was good but the condition of the hotel is below average at best. I would not stay there again.
Stayed 7 nights in Jul 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good (clean) option in Durham for the money!
We stay at IHG most of the time when we come to Durham because it is close to the family we are visiting, it is clean, and it is remarkably quiet despite being next to 85. We used to stay at a nicer hotel, but the convenience is hard to beat! The complementary breakfast is pretty good compared to similar hotels that offer complementary breakfasts; the one thing they might work on there is that the complementary coffee is not the best.
Stayed 1 night in Jul 2023

8/10 Good

Linda

Stayed 1 night in Mar 2023

10/10 Excellent

Niki

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean, safe and comfortable. The room was very nice. The service was excellent, especially when we left our hanging clothes in the closet. Charles, an employee I spoke with over the phone, personally went to ship them to my home before I even paid him. He trusted that I would send him the payment after he spent his own money and time! Not many do that these days!

10/10 Excellent

Chiquita

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
2nd stay at property because we were very satisfied with our 1st stay and will continue to make this property a top choice each time we need to stay in this area
Stayed 3 nights in Jun 2023

8/10 Good

Jerry

Stayed 1 night in Jun 2023

10/10 Excellent

Niki

Stayed 1 night in Jun 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Convenient, quiet, and (mostly) clean
Hotel is convenient to Duke and Durham, and despite being next to a highway, relatively quiet. Complementary breakfast was acceptable (better than Hampton Inns I have stayed at, though Hampton Inn may have the edge on the coffee quality.) Cleanliness is probably the most important issue to me, and there were a couple of issues with cleanliness -- smudge marks on the microwave, and a stain of the sofa which gave us pause -- but the rest of the room and bathroom appeared to be clean. We have stayed here before, and probably will again when visiting family in the area.
Stayed 1 night in Jun 2023

2/10 Terrible

Elizabeth

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
I got in late and it took three times to get a key to work. One of the front desk staff was in a wife-beater tank top and looked unprofessional. The staff was also rude and seemed to be bothered by us being there. The toilet in one of our rooms had a couple of pubic hairs on it and the room was old and dirty. We will never use the hotel again.
Stayed 1 night in Jun 2023

10/10 Excellent

Kesha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was nice and clean.
Stayed 1 night in Jun 2023

8/10 Good

Barbara

Liked: Staff & service
A number of the electic outlets did not work. The units need some upkeep. Staff eas pleasant.
Stayed 4 nights in May 2023

10/10 Excellent

Alan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, friendly staff. Rooms are nice, common areas could use some cleaning.
Stayed 1 night in May 2023

6/10 Okay

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel has been remodeled beautifully. The staff was helpful and the hotel was generally comfortable. Unfortunately, it is located next to a freeway and trucks driving by at night are loud. Ear plugs are a must. My only other complaint was the beds. They were way too soft for me.
Stayed 1 night in May 2023

6/10 Okay

Michael

Liked: Staff & service
Disliked: Property conditions & facilities
Least nicest holiday inn express I ever stayed in. Only thing nice about hotel is right off i85. Also there’s a gas station n McDonald’s right next store.
Stayed 1 night in May 2023

6/10 Okay

Jill

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 2 nights in May 2023