Ratings based on 456 Verified Reviews

3.8 out of 5
75% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Cedar Falls, IA

It was okay

Posted Aug 23, 2017
The hotel staff was great but the hotel itself was a bit dissapointing especially after an awesome stay at a BW in Branson, MO. My first room had an air conditioner that sounded like an idling bus. They replaced it with one that rattled and stunk so bad it gave me a headache. Room two was good. Both rooms had exceptionally loud plumbing. Both were also on the west side so you constantly heard the traffic on I-90. It is a very long hotel making a long walk to the pool. The pool is large with the deepest point being 5ft in the middle and shallower toward both ends. It has two hot tubs and a nice monitored waterpark area for young kids. Overall my stay was okay but I was hoping for more after my last stay at a BW. If you have young kids they will like the waterpark. It also has plenty of shopping and restaurants nearby. In hindsight I should have stayed in Hill City. It was closer to the things we did and it looked and felt like a nice little town in the hills.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice location and pool.

Posted Aug 23, 2017
We stayed here overnight on a road trip. The pool was nice for the kids to have a break from the car ride. The location right off the interstate was great. Our meal was wonderful at Minervas. The room itself was fine.
Comment from Hotel Management
Aug 23, 2017 by Michelle L, Hotel Management
Thanks so much for staying with us. We appreciate your business and your feedback. We hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Calgary

Well located

Posted Aug 23, 2017
Pros: Location
Location: TransCanada highway!
On a heaviliy travelled route across Canada, it is a relief to find a comfortable night at a BW. We can always count on these properties.
Comment from Hotel Management
Aug 23, 2017 by Michelle L, Hotel Management
Thanks so much for staying with us. We appreciate your business and hope to see you again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from HARTFORD SD.

WORTH THE MONEY

Posted Aug 20, 2017
Cons: CONTROL ON HOT TUB
VERY CLEAN AND FRIENDLY STAFF. ENJOYED THE POOL, HOT TUB, AND WATER PARK. THE HOT TUB WAS VERY HOT, AND NO WAY TO TURN IT DOWN. OTHERWISE EVERY THING WAS EXCELLENT.
Comment from Hotel Management
Aug 20, 2017 by Michelle L., Hotel Management
Thanks so much for staying with us and for taking the time to offer feedback about your experience. I will share your comments with my team. We hope to have you stay again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Ny

Very accompanying and professional

Posted Aug 15, 2017
I would definitely stay again if I'm in the area. The staff was very helpful and professional. Very good breakfast buffet
Comment from Hotel Management
Aug 17, 2017 by Michelle L., Hotel Management
Thanks so much for staying with us. We appreciate your business and hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 11, 2017
Great place to stay, pool and water park were great!!! Everything in room clean!!!
Comment from Hotel Management
Aug 11, 2017 by Michelle L., Hotel Management
Thanks so much for staying with us. We greatly appreciate your business and hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Posted Aug 5, 2017
Good hotel, rooms look recently updated. Cleaning staff were very friendly and made up the room daily as expected. The hotel is centrally located to all tourist points of interest. Starbucks, restaurants, gas stations within walking distance or on hotel property. The water park is amazing and anyone with kids would be silly not to stay here!
Comment from Hotel Management
Aug 6, 2017 by Michelle L, Hotel Management
Thanks so much for staying with us. We appreciate your feedback and your patronage. I'm so happy to hear you enjoyed the waterpark. We hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great kid pool.

Posted Jul 18, 2017
Enjoyed the pools. Was accommodating for early check-in.
Comment from Hotel Management
Jul 18, 2017 by Michelle L, Hotel Management
Thanks so much for staying with us. We appreciate your business and hope to see you again soon.
2 out of 5
by A verified traveler

Posted Jul 17, 2017
There were dead bugs all over in our kitchen area. Staff at the front were very kind, I asked one of the housekeepers if she could ask someone to turn on the waterpark area and she told me to go find someone from maintenance. Very unhelpful and not so kind.
Comment from Hotel Management
Jul 19, 2017 by Michelle L, Hotel Management
Thanks so much for staying with us and for providing feedback about your experience. Please accept my apologies for the issues you mentioned. We hope to serve you again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very good to excellent

Posted Jul 12, 2017
Excellent experience with Minerva restaurant. Liked exercise room and pool facilities, too.
Comment from Hotel Management
Jul 12, 2017 by Michelle L, Hotel Management
Thanks so much for staying with us. We appreciate your business and are happy you enjoyed your stay.