Outdoor pool, open 9:00 AM to 8:00 PM, cabanas (surcharge), sun loungers
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Reviews of Silver Legacy Resort Casino at THE ROW

4 out of 5
Silver Legacy Resort Casino at THE ROW
407 N. Virginia Street, Reno, NV

Reviews

8.4

Very Good

Rating 10 - Excellent. 2259 out of 4498 reviews" "
Rating 8 - Good. 1200 out of 4498 reviews" "
Rating 6 - Okay. 521 out of 4498 reviews" "
Rating 4 - Poor. 277 out of 4498 reviews" "
Rating 2 - Terrible. 241 out of 4498 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Bonnie, Kent

Liked: Cleanliness, amenities, property conditions & facilities
As soon as we discovered a problem it was taken care of! Staff was very respectful!
Stayed 4 nights in May 2024

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how the three hotels were interconnected and that we could move back and forth freely amongst all three. I didn’t like that several of the restaurants were not open during our stay and neither was the spa. We were guests at the hotel at the front end of the week - Sunday through Wednesday.
Stayed 3 nights in May 2024

10/10 Excellent

Jim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay very handy to place to stay easy to get places.
Stayed 3 nights in May 2024

8/10 Good

Maria

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool area was so, so. Hot tub was shut down, and half of the up elevators were broken. Rooms are a bit small.
Stayed 3 nights in May 2024

10/10 Excellent

David

Everything
Stayed 3 nights in May 2024

6/10 Okay

Jose

Carpet looks dirty and smells really bad
Stayed 1 night in May 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Was very nice and quiet. Would stay again.
Stayed 2 nights in May 2024

10/10 Excellent

Barbara, Las Vegas

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I love staying at the Silver Legacy. It is a lovely property. I do not like paying the resort fees. We did not use any of those amenities except the free parking. It is excessive and, in my opinion, unnecessary. The property needs more safety measures. The surrounding area outside did not feel safe and was dirty. I realize this is not the fault of Caesar’s, but perhaps a city issue. Although we did see someone that we could tell did not belong in the hotel, trying to get on an elevator. Of course he did not have a key to use it, I do still consider this unsafe. Perhaps more security near the elevators. The room was comfortable and clean. The updated rooms are lovely.
Stayed 2 nights in May 2024
Response from Donald C. on May 21, 2024
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,

8/10 Good

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Connects to circus circus and el dorado hotel, walking indoors, rooms clean
Stayed 1 night in May 2024
Response from Donald C. on May 21, 2024
Thank you for the great review!

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Free parking.
Stayed 1 night in May 2024
Response from Donald C. on May 21, 2024
Thank you for the review.

8/10 Good

Greg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
gambling here was higher limits and the pool should be much bigger but a decent place
Stayed 2 nights in May 2024
Response from Donald C. on May 21, 2024
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,

10/10 Excellent

Janice

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Donald C. on May 21, 2024
Thank you for the review.

8/10 Good

Brittney, Citrus Heights

Traveled with partner
The room was clean, bed was comfortable. The casino had dirty elevators and walls. The staff in the restaurants and bars were nice. We really enjoyed our food in the brewery.
Stayed 1 night in May 2024
Response from Donald C. on May 21, 2024
Thank you for the great review!

6/10 Okay

Marv

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was slow only 2 people to help 10-12 people in line. Check in process took a long time even though I booked rooms on line.
Stayed 1 night in May 2024
Response from Donald C. on May 21, 2024
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,

8/10 Good

Susan Croy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place.
Stayed 1 night in May 2024
Response from Donald C. on May 21, 2024
Thank you for the review.

4/10 Poor

Martin

Business traveler
Liked: Cleanliness
Check in took too long. Only one staff member working. Others were chatting.
Stayed 1 night in May 2024
Response from Donald C. on May 21, 2024
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,

10/10 Excellent

Patrick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and accommodating.
Stayed 4 nights in May 2024
Response from Donald C. on May 21, 2024
Thank you for the review.

6/10 Okay

Erika

Disliked: Property conditions & facilities
Stayed 2 nights in May 2024
Response from Donald C. on May 21, 2024
Thank you for the review.

8/10 Good

Sarah, Whittier

Liked: Cleanliness, staff & service, property conditions & facilities
Overall nice area. From Cali so not use to the SC moving in casinos but love mid town and the walk ability to those restaurants and bars!
Stayed 2 nights in May 2024
Response from Donald C. on May 21, 2024
Thank you for the feedback.

10/10 Excellent

Cristina, Wheatland

Liked: Cleanliness, property conditions & facilities
Loved cleanliness
Stayed 1 night in May 2024
Response from Donald C. on May 21, 2024
Thank you for the review.

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and well cared for property. Excellent dining options. Look forward to rebooking on my next trip to Reno.
Stayed 1 night in May 2024
Response from Donald C. on May 21, 2024
Thank you for the review.

8/10 Good

Jon

Traveled with partner
Liked: Cleanliness, staff & service
Not enough elevators and use for the number of people present. Should have handicap parking on More floors. Liked Self serve chaos, chicken and out.
Stayed 3 nights in May 2024
Response from Donald C. on May 21, 2024
Thank you for the feedback.

10/10 Excellent

Dorothea

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall property was very well maintained and most enjoyable.
Stayed 2 nights in May 2024
Response from Donald C. on May 21, 2024
Thank you for the review.

8/10 Good

Patrick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t like the resort fee.
Stayed 1 night in May 2024
Response from Donald C. on May 21, 2024
Thank you for the feedback.

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Donald C. on May 21, 2024
Thank you for the review.

10/10 Excellent

John

Liked: Cleanliness, amenities
Furnishings were clean with late model LED TV. Coffee dispenser however did not work. Carpet fibers was clean and did not have the carpet shampoo residue. Bedroom mattress could use sealed zipped cover to prevent bedbugs from seeking refuge. The pool and spa was clean and well appointed. Casino floor still had smokers.
Stayed 2 nights in May 2024
Response from Donald C. on May 21, 2024
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,

8/10 Good

Lynn

Traveled with partner
Property was clean, room was comfortable too. Too bad there were only two people helping with the check in process. The machine check in service does not work- very frustrating.
Stayed 1 night in May 2024
Response from Donald C. on May 21, 2024
Thank you for the feedback regarding the checkin process. We will share your feedback with our management team.

10/10 Excellent

Shelby Or Robert

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Donald C. on May 21, 2024
Thank you for the review.

10/10 Excellent

Ginger

Traveled with family
Staff was very helpful and friendly.
Stayed 4 nights in May 2024
Response from Donald C. on May 21, 2024
Thank you for the great review!

10/10 Excellent

Savannah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great quick trip!
Stayed 1 night in Apr 2024
Response from Donald C. on May 21, 2024
Thank you for the review.

8/10 Good

Shiela

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's all good.
Stayed 3 nights in May 2024
Response from Donald C. on May 21, 2024
Thank you for the review.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Donald C. on May 21, 2024
Thank you for the review.

4/10 Poor

Korrie, Elko

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Donald C. on May 21, 2024
Thank you for the review.

8/10 Good

Cynthia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was good. We really enjoyed our stay.
Stayed 4 nights in May 2024
Response from Donald C. on May 17, 2024
Thank you for the review.

10/10 Excellent

Melvyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Donald C. on May 17, 2024
Thank you for the review.

10/10 Excellent

Sara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place...is beautiful and the staff is friendly
Stayed 1 night in May 2024
Response from Donald C. on May 17, 2024
Thank you for the review.

6/10 Okay

Antonio

Liked: Cleanliness
Stayed 2 nights in May 2024
Response from Donald C. on May 17, 2024
Thank you for the review.

2/10 Terrible

Kimberly, Concord

Stayed 1 night in May 2024
Response from Donald C. on May 17, 2024
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,

8/10 Good

Richelle

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are always great.
Stayed 1 night in May 2024
Response from Donald C. on May 14, 2024
Thank you for the review.

8/10 Good

Abigail

Liked: Cleanliness, staff & service, property conditions & facilities
Great deal.
Stayed 1 night in May 2024
Response from Donald C. on May 14, 2024
Thank you for the review.

10/10 Excellent

Kristine

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was central to everything
Stayed 2 nights in May 2024
Response from Donald C. on May 14, 2024
Thank you for the review.

10/10 Excellent

Greg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay there
Stayed 5 nights in May 2024
Response from Donald C. on May 14, 2024
Thank you for the review.

4/10 Poor

Nigel

Traveled with partner
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Worst customer service experience from the reception & Bell boy desk ever. Spoken to by Bell Boy desk so rudely I challenged their manner just to be given more rudeness. Reception desk staff scamming selective people for extra $30 for trying to check in a little earlier. Tried to do that to me & my wife, we declined & opted to wait the 20 minutes before no charge then watched as they allowed several older people check in with no hint or word about a charge. Given a room that had a view of a wall approx 10 feet from the window & the air conditioning units. Pain on door by lock showed an attempt to break in previously to that room (shame I can't upload photo's onto here). The 2 stars are given for the Valet customer service we received & for the Food Court for not trying to rip off people with stupidly priced food, so tasty & great service there. Casino floor was amazing, easy to get turned around in there but floor staff very friendly & helpful, Seems that the Reception & Bell Boy desk could learn a thing or 2 from them about customer service. Would I stay again? NO, customer service should be the same throughout. Worst experience of our 16 day touring holiday, glad we were only there for 3 days, will try a different hotel if we are back in that area again. Decor is old & tired looking throughout the hotel & rooms. Casino vibrant & alive. Lots of homelessness in the area & constantly coming in to the Casino area. Experience ruined by poorly trained hotel staff.
Stayed 3 nights in Apr 2024
Response from Donald C. on May 14, 2024
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,

10/10 Excellent

Randall Wayne, Muscatine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I was disappointed that some of the restaurants that used to serve delicious chicken noodle soup no long did. I was unable to find any soups that I liked.
Stayed 4 nights in May 2024
Response from Donald C. on May 14, 2024
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in May 2024
Response from Donald C. on May 14, 2024
Thank you for the review.

4/10 Poor

Gary Christopher

Traveled with partner
Disliked: Staff & service, property conditions & facilities
The Silver Legacy is a shadow of its former self. There are hard working people who have little or no training. Food prices have gotten out of hand and put a damper on family meals. Machines are scarce. The magic is gone as you can feel them nickel and dime your wallet. Its convenient if you have a bowling tournament. But the love of just being at the Silver Legacy has died with COVID. I'll remember the good times, but wont be bacķ.
Stayed 3 nights in May 2024
Response from Donald C. on May 14, 2024
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Donald C. on May 14, 2024
Thank you for the review.

6/10 Okay

doranne

Traveled with family
it was convenient
Stayed 3 nights in Apr 2024
Response from Donald C. on May 14, 2024
Thank you for the feedback.

10/10 Excellent

Sophia, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Donald C. on May 14, 2024
Thank you for the review.

6/10 Okay

Mei Ieng

Housing keeping is unable to provide room service for hot water so I am prepare milk from baby formula.
Stayed 1 night in Apr 2024
Response from Donald C. on May 14, 2024
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,