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Reviews of Plaza Beach House

4 out of 5
Plaza Beach House
60, A. Velouchioti st, Rethymno, Crete Island

Reviews

7.8

Good

Rating 10 - Excellent. 12 out of 29 reviews" "
Rating 8 - Good. 9 out of 29 reviews" "
Rating 6 - Okay. 3 out of 29 reviews" "
Rating 4 - Poor. 3 out of 29 reviews" "
Rating 2 - Terrible. 2 out of 29 reviews" "

7.8/10

Cleanliness

8.8/10

Staff & service

5.6/10

Amenities

7.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Nick

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Staff was very friendly and very welcoming. Rooms are also a nice size. The breakfast buffet also has a great spread every morning!
Stayed 3 nights in Jul 2023
Response from Grecotel Plaza Beach House on Jul 26, 2023
Dear Mr. Nick,It was a pleasure to have had you with us and hotel's management and staff thank you for investing the time to share your review with us and other travelers.We are so pleased you noticed the small details and that they made a positive difference in your stay. This is the main purpose of our people and it is of great importance when is appreciated.We truly welcome and value your constructive comments as direct feedback always helps us to try harder, continue improving our day to day operation, provide personalized, memorable services.Warm Regards,Plaza Beach House Team

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Not deserve the brand of Grecotel No privacy between each room Threadbare room conditions Staff generally friendly But some nervous because of complaints by guests Everything being management's fault Not worthy of over 200€ per night Don't come No parking space
Stayed 3 nights in Aug 2019
Response from Jannis K on Sep 7, 2019
Dear comment writer, thank you for your time to express it. We regret that our services did not meet your expectations. At any case, for any inconvenience apear, our multilingual staff at receptom ion is 24 hours available in order to give the most satisfactory solution. Parking space is available 400 m west from hotel. We hope to have the pleasure of welcoming you for stay at our property, in order to enjoy your holidays as the majority of our guests does.

6/10 Okay

K, NY

Traveled with partner
Liked: Cleanliness, staff & service
Family hotel, located across from the beach, good breakfast. Property grounds are ok, rather small pool, rooms are clean, but slightly outdated. Very family oriented.
Stayed 4 nights in Jun 2019
Response from Jannis K on Jul 24, 2019
Dear guests, thank you for staying with us as your time spend to express your expperience. It is nice to hear that our services fulfilled your expectations and we are looking forward to the pleasure of wecoming you again at the future

10/10 Excellent

Sakis, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family hotel
This is a great hotel for relaxed family holidays. Nice facilities, great welcoming staff and very accomodating.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel, fantastic Staff!
A very good choice for a holiday in Rethymno. I visited this hotel for business and it was very conveniently located very close to the center but in a quite area with other hotels and amenities next to it. The beach is right across the street from the hotel. Towels and sun beds are free of charge. Rooms are very spacious and clean. Hotel staff is very friendly, helpful and welcoming. The manager at the breakfast buffet is amazing! Overall a great hotel and highly recommended.

4/10 Poor

RJ, Portland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Spa between a wall, road and mini mart
The hotel gives the impression it is a spa enviroment in a lovely beach setting. Fact it is crammed between another big hotel and a mini mart on a very busy 2 lane road with the beach on the other side. We knew about the road, but its description did not include being the main road with huge and non stop tour buses. The road is also lined with mini marts and budget resturants and bars and hotels. The staff at Plaza "spa" is pleasant and helpful and one of its best assets. The 1 bedroom apartment we booked based on the wed photos, was sparce with no sofa only beds to sit on. Nothing like the photos. We stayed in that room because it overlooked the ocean and the road, better than being in the back with nothing to look at but the many beach towels and underwear hanging over the balconies. This could have been Naples. The room was quiet only with the balcony door closed. So much for ocean breezes. I booked with hotel because the Grecotel has a rep for luxury properties. This one is NOT. After we returned I discovered it was also a timeshare. Very disappointing. I should have done more research, but I took the Hotel.com and Grecotel websites at face value. I did not "buy" the additional cost breakfast option for this hotel and the comformation clearly stated Breakfast not included. Turns out is was free with the room, but we didn't know it until we tried to pay for coffee at the last of our stay. Fortunately, this hotel was the only booking mistake I made in a 4 week trip.

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top Hotel, jederzeit wieder
Das Hotel liegt ca 40 min zu Fuß von der Stadt entfernt, aber direkt über die Straße ist der sehr gepflegte Sandstrand. Das Hotel besticht durch eine sehr schöne Ausstattung, Pools und extrem freundliches Personal. Ebenfalls ist das Frühstück außergewöhnlich und lässt keine Wünsche offen. Das Zimmer war über 2 Stockwerke mit kleinem Gästebad und einfachen Betten unten. Oben wunderschönes Bad und komfortables Doppelbett. Zimmer war bei Erstbezug nicht ganz perfekt geputzt( haare unter Decke, große Kaffeflecken rund um Mikrowelle..), aber die Zimmerreinigung während des Aufenthaltes top.
Stayed 7 nights in Oct 2023
Response from Plaza Beach House Team on Nov 6, 2023
Sehr geehrter Herr Michael,Es war uns eine Freude, Sie bei uns zu haben und das Management und die Mitarbeiter des Hotels danken Ihnen, dass Sie sich die Zeit genommen haben, Ihre Bewertung mit uns und andere Reisende zu teilen.Wir freuen uns sehr, dass Sie die kleinen Details bemerkt haben und dass sie einen positiven Unterschied in Ihrem Aufenthalt gemacht haben. Das ist der Hauptzweck unseres Volkes, und es ist von großer Bedeutung, wenn es geschätzt wird.Wir begrüßen und schätzen Ihre konstruktiven Kommentare, da das direkte Feedback uns immer hilft, härter zu arbeiten, unseren täglichen Betrieb weiter zu verbessern, personalisierte, unvergessliche Dienstleistungen zu bieten.Wir alle freuen uns, Sie wieder begrüßen zu dürfen.Herzliche Grüße,Plaza Beach House Team

10/10 Excellent

Torbjørn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fin ferietur
Fantastisk fint hotell med flott beliggenhet. Elsket at stranden var rett utfor døren. Eneste minuset var trafikkert vei veldig nærme. Topp betjening. Deilig frukost
Stayed 7 nights in Sep 2022

6/10 Okay

Fabrizio

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Foto del sito non completamente realistiche (sia per la location sia per le stanze). Il personale di sala era molto cordiale e gentile. Colazione ottima. Purtroppo l’albergo è separato dalla spiaggia da una via trafficata. Le piscine sono piccole e non valide per nuotarci. La nostra camera (per 4 persone), aveva doccia con tenda doccia da cui fuoriusciva l’acqua direttamente sul pavimento, che quindi era sempre bagnato con anche tappetini tutti bagnati. Luci al neon in ambedue le camere da letto. Nessuna luce per leggere nella seconda camera con letto a castello. Parcheggio quasi impossibile per strada e l’albergo non ha un parcheggio. Note positive: personale di sala gentilissimo. Spiaggia con ombrelloni e teli a disposizione, con servizio drinks e pasti portati direttamente all’ombrellone da personale attento e veloce.
Stayed 7 nights in Aug 2022

2/10 Terrible

Verified traveler

Stayed 5 nights in May 2020

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Uacceptabel sovesofa - ellers udemærket
Ekstra sengen (sovesofa) var ekstremt ringe ! Dobbelt sengen var skøn ! Der var en verden til forskel i mellem de 2 senge Skøn hav udsigt
Stayed 7 nights in Jul 2019
Response from Jannis K on Aug 10, 2019
Dear guests, thank you for the time spend commenting your stay with us. As you might have already the experience, our multilingual staff at reception tries its best to satisfy any eventual invonvenience appear. We do hope to have the pleasure of welcoming you at the future.

10/10 Excellent

Geir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2019
Response from Jannis K on Jul 24, 2019
Dear guests, it was really a pleasure accommodating your family and we are looking forward of welcoming you at the future!

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rekommenderas!
Trevlig och hjälpsam personal. Tipsade om fina ställen att åka till. Bra frukost! Lugn och skön atmosfär. Ett plus att solstolar ingår även på stranden. Det enda negativa var att det var en bit till Gamla stan.
Stayed 5 nights in Jun 2019
Response from Jannis K on Jul 24, 2019
Dear guests, thank you for your comments as your kind words form your experience staying with us. It is true, the hotel eventhough is within the limits of the town of Rethymno, is 2,5 km away from its busy center.We do hope to have the pleasure of welconing you at the future.

10/10 Excellent

Rado

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tte es exelant....gentillesse.....souriants....professionnels... Extraordinaire.....propreté....sécurité..... Établissement En croyable très simpa.......extra calme.... Bien placée .. personnelle chaleureux....attachant..... Inoubliable..... ....etc...etc..... Semplement ça il feau voir et faire l'expérience. Ça donne envie de revenir tout le temps
Stayed 10 nights in May 2019
Response from Jannis K on Jun 17, 2019
Dear guests, thank you you for your kind words as the time spend to express your comments staying with us. We do hope to have the pleasure of welcoming you again at the future!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 5 nights in May 2019
Response from Jannis K on Jun 17, 2019
Dear guests, thank you you for trying to comment our property and if possible, we would appreciate receiving it.

10/10 Excellent

Boris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Génial, seul bémol le stationnement...
Stayed 2 nights in Aug 2018
Response from Jannis K on Oct 24, 2018
Dear guests, thank you for your kind words and we do hope to have the pleasure of welcoming you at our property

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Good Value for Money.
We received an upgrade upon arrival, sea view and sea sounds, Very nice and polite staff, in front of a nice beach. Rhetymnon center 3km, but nice walk next to the sea The rooms need an update, however for the budget very good. Breakfast was good.
Stayed 3 nights in May 2018
Response from Jannis K on Jun 9, 2018
Dear guests, thank you for staying at our property as your kind words. Regarding room update, kindly note, following a renovation program, each year we improve our facilities. Looking forward of welcoming you again at a future holiday, we remain.

8/10 Good

Camilla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bra läge nära strand och stadskärnan
Stayed 5 nights in Jul 2017

8/10 Good

Anna, Malmö, Sverige

Liked: Cleanliness, staff & service, room comfort
Mysigt hotell
Byggt som en grekisk by, väldigt mysigt på kvällen. Bra tillgång till pool och strand. Strandstolar och handdukar ingår.
Stayed 9 nights in Jun 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel idéal pour se détendre !
Trés joli hôtel au bord de la mer. Les chambres sont grandes et bien équipé. Le petit déjeuner est sublime et le staff est trés sympa.

8/10 Good

GEIR

Liked: Staff & service, property conditions & facilities, room comfort

10/10 Excellent

Daniel, Stockholm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastiskt o mysigt
Fantastiskt fint och välskött hotell , bra läge vid stranden och en lagom bra promenad till staden. Finns inte mycket att anmärka på detta hotell, buffén är fantastiskt Stranden kan inte bli bättre

4/10 Poor

Diana, valencia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Necesita reformas urgentes
El personal es muy amable, pero el estado de las habitaciones es bastante lamentable: camas con agujeros, neveras que no funcionan, luces fundidas, cortinas rotas y sucias. Le sobran 2 estrellas y media
Response from Jannis on Sep 3, 2015
Dear guests, thank you for choosing our hotel for your holidays, as the time to express your experience with us. We would like to inform you that the hotel is under a renovation program started last year and already are improvements made. Concerning the bed condition kindly note, some, in white color, belong to a special design and the appearance of knots of the wood is evidence that the material is unaltered and no cheap quality equipment is used. At any case, our multilingual reception staff makes sure that in case of any inconvenience, is given the most effective solution. We do hope to have the pleasure of welcoming you again at a future visit.

8/10 Good

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort

10/10 Excellent

Jörg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

jean-marc, villebon sur yvette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel très accueillant en face de la plage
Personnel sympa et petite piscine privée bien agréable

6/10 Okay

Mercedes, Zamora, España

no es un 5 estrellas
No esperes un hotel de 5 estrellas. La suite que nos dieron era grande, aunque el colchón del sofa-cama estaba en pésimo estado. La limpieza deja un poco que desear y había olor a humedad en la habitación. El desayuno es muy pobre, no merece la pena en absoluto. Está enfrente de la playa, aunque ojo, es una playa de piedras. La vista desde el hotel es bonita con el mar de frente.El paseo al centro de Rethimo es muy agradable y está lleno de sitios turísticos pero ricos para comer. Tiene 2 piscinas pequeñas.

2/10 Terrible

Ughetta, Milano

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pessimo
Sul sito si spaccia per hotel ma è un residence. E' su un tratto di lungomare brutto e affollato. La domenica non puliscono le stanze La qualità della colazione è pessima Le stanze sono buie, tenute male e piuttosto piccole