Ratings based on 957 Verified Reviews
3.3 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted Jul 8, 2020 on Hotels
by A verified traveler from New York
Posted Apr 13, 2020 on Orbitz
I filed a BBB complaint because The manager refused to consider a refund for a reservation that was made and changed just the day before, causing me to pay twice for a crappy hotel. This hotel was the worst! Nothing like the pictures. Smelled horrible! Don’t stay here! Spend your money somewhere else.
by A verified traveler
Posted Apr 9, 2020 on Orbitz
The room looked nothing like the pics online. The first room smelled awful and unclean like months of cigarette smoking took place. The second room had ashes in a cup so that wasn’t clean either. The third room smelled fresher but had issues as well. I wasn’t expecting 4 or 5 star cleanliness but a disinfected and clean room was what I paid for. These rooms are marked non-smoking rooms on orbitz. 2/3 were smoking rooms.
by A verified traveler
Posted Apr 8, 2020
by A verified traveler
Posted Apr 7, 2020
by A verified traveler
Posted Mar 25, 2020
Comment from Hotel Management
Mar 26, 2020 by Cleo Mills , Hotel Management
Thank you for taking the time to respond to our online survey regarding your stay at our hotel. We value your business and feedback and we look forward to having you stay with us again.
by A verified traveler
Posted Mar 7, 2020
Never have I seen hotel rooms as dingy and dirty as these. A complete renovation is needed to bring the property up to decent standards. Or bulldoze the property and start over.
Comment from Hotel Management
Mar 9, 2020 by Cleo Mills , Hotel Management
Thank you for your feedback. We are saddened to learn that you were not pleased with your stay. Rest assured that our hotel is currently under going the renovations that you speak of, which could have led to some of your displeasure. We do apologize if your stay was anything less than pleasant. We hope that you will give our new rooms a try when the renovations are complete.
by A verified traveler
Posted Mar 4, 2020
Comment from Hotel Management
Mar 9, 2020 by Cleo Mills , Hotel Management
Thank you for your feedback. We appreciate your business and your time. We hope to see you again in the future.
by A verified traveler from Suffolk county.ny
Posted Feb 29, 2020
Everything was just great. Room was spotless. It was very quiet. Everything in room functioned.
Comment from Hotel Management
Mar 1, 2020 by Cleo Mills , Hotel Management
Thank you for your feedback. We are pleased to hear that you enjoyed your stay with us. We strive to deliver a great guest experience to all of our guest. We hope to see you again.
by A verified traveler
Posted Feb 14, 2020 on CheapTickets
Comment from Hotel Management
Feb 17, 2020 by Cleo Mills , Hotel Management
Thank you for taking the time to answer our survey in regards to your stay. We hope to see you again.
