Dear Somally, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

Dear Carrie, We appreciate you taking the time to provide feedback on your recent stay with us. We are sorry to hear that we did not live up to your expectations during your visit. Our goal is to provide our guests with clean and well-maintained rooms, and we understand that we failed to deliver on that promise in this instance. We value your feedback as we are always striving to improve our guest experience. We will address this appropriately, and we thank you for your patience. We hope that you will consider giving us another chance to host you in the future and that we will have the opportunity to welcome you back soon.Sincerely,Hotel Management

Dear Deborah, Please accept our sincere apologies for not meeting your expectations during your visit. Our hotel follows rigorous standards regarding cleanliness, upkeep, and pest control, so we deeply regret any disappointment caused. We understand your frustrations and assure you we will address each of your concerns with our teams to prevent future occurrences. Your feedback is invaluable to us as we continually work to enhance our guest experience. If your travels bring you back to our area, we would be honored to welcome you back and restore your confidence in our hotel.Sincerely,Hotel Management

Dear Amber, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management

Dear Cindy, Thank you for your detailed feedback. We're glad to hear that you found our property fairly clean and appreciated the spaciousness of the room and the peaceful surroundings. We apologize for the lapses in cleanliness and amenities you encountered. Immediate steps are being taken to address these issues and improve our offerings. Your comments are invaluable to us as we strive to enhance our guest experience. We hope to have the opportunity to welcome you back for an improved stay.Sincerely,Hotel Management

Dear Michael, Please accept our apologies for your disappointment during your visit. Our goal is to provide a comfortable and enjoyable stay for all our guests, and we're sorry we fell short of your expectations. We will work with our team to ensure that all areas of concern are promptly and effectively resolved to prevent such occurrences in the future. We hope to have another opportunity to provide you with the seamless, enjoyable stay you deserve.Sincerely,Hotel Management

Dear Perri, Thank you for your positive feedback about Extended Stay America. We're delighted to hear that you had an excellent experience during your stay. Your satisfaction is our priority, and we appreciate your taking the time to share your thoughts. We look forward to welcoming you back for another pleasant stay in the future.Sincerely,Hotel Management

Dear Erica, We appreciate you sharing your experience. It's vital that our guests feel comfortable during their stay. We're sorry to hear about the inconvenience you faced with the smell of smoke. Your feedback is valuable, and we'll use it to address any concerns to enhance our guests' experience. If your plans bring you back to the area, we'd be grateful for another opportunity to provide a more favorable impression. Safe travels!Sincerely,Hotel Management

Dear James, Thank you for choosing us and sharing your feedback. We appreciate your feedback and are glad your experience was average. We continuously strive to improve our services, and your input is valuable. If there's anything specific you feel we could enhance or if you have suggestions for improvement, please let us know. We hope to welcome you back and provide you with an even better experience in the future. If you have any additional comments or concerns, feel free to share them. Thank you for taking the time to share your thoughts with us.Sincerely,Hotel Management

Dear Carrie, Thank you for leaving your feedback. We appreciate your business and value you as a guest. We are sorry for your experience and regret not meeting your expectations. For future visits, please feel free to reach out to our front desk if you need any assistance during your stay. We are always here to help you make the most of your visit. We hope you will give us another chance to provide you with the outstanding stay you deserve. Sincerely,Hotel Management

Dear Neil, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and significantly appreciate you bringing this to our attention. Your remarks are noted and shared with the concerned individuals for further improvement. Our staff is included in the discussion to ensure this service failure doesn't happen again. Your feedback will help us to improve our service and guest experience continuously. Please return, and we will provide you with a flawless stay in the future.Sincerely,Hotel Management

Dear Brent, Please accept our apologies for the problems while you were here. Our guests' comfort is our priority, so we take these concerns seriously and will address them with our team. The efficient front desk team is always here to help you; never hesitate to connect with them. We appreciate your feedback and hope we have a future opportunity to restore your confidence in us.Sincerely,Hotel Management

Dear Reggie, Please accept our apologies for your allotted suite not being up to your expectations and for the inconvenience caused by moving to another room. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Your concern has been shared with the appropriate individuals, and we are following up to determine where we went wrong and how we can avoid future inconveniences. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management

Dear Gary, Thank you for choosing our hotel and posting your review. While we are pleased that you loved our associate's hospitable service, we apologize for the inconvenience you encountered in your suite. Please know that we take our property's cleanliness and pest control very seriously and do our best to prevent insects' entrance into our suites. However, we understand your concern and will arrange for a professional inspection and treatment of your room as a precautionary measure. Moreover, we are sorry for not meeting your expectations regarding our complimentary grab-and-go breakfast option. We follow our brand standards in selecting items offered at our breakfast, but we always welcome feedback on improving our guest experience. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely, Hotel Management

Dear Donald, Thank you for writing a review of our hotel. It is good to know you were pleased with having a kitchenette in your suite. However, we are sorry about the disappointment of not finding the dishes in your room, but with the front desk, this is done to ensure cleanliness and the requested kitchenware is delivered to you. Our front desk is always available to help you. We also regret the cleanliness issues you encountered, and remarks are shared with the housekeeping team for further review and action. Please return, and we make your next stay with us outstanding.Sincerely,Hotel Management

Dear Raymond, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. This has been addressed, and we are very grateful for your patience. All of our associates are committed to providing the most comfortable accommodations, and we hope we have the opportunity to demonstrate this to you on a future visit.Sincerely,Hotel Management

Dear Erica, Thank you for choosing Extended Stay America and sharing your recent experience. We are glad you enjoyed most of your time with us, and we apologize for the mentioned concerns which kept you from having an outstanding stay. Thanks for bringing these issues to our attention, and we will follow up to ensure we are well-poised to serve you better during your next visit. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management

Dear Jennifer, Thank you for selecting us for your recent visit to the city and for sharing your comments. We are sorry for your experience. Your concerns are noted, and we will share them with the concerned team for a quick follow-up. Once again, our genuine apologies for the inconvenience you experienced. Please allow us a second chance to serve you with better memories.Sincerely,Hotel Management

Dear Curtis, Thank you for staying with us. We apologize that our housekeeping staff overlooked some areas in your room preparations that do not meet our standards; therefore, we are very disappointed that this was your experience. We have noted your observations and concerns about improving the mentioned spots. Please revisit, and we are confident you will enjoy the exceptional stay you deserve. Sincerely,Hotel Management

Dear anita, We apologize for the cleanliness issues you experienced during your stay and any frustration this undoubtedly caused. The condition of your suite you describe is unacceptable and not representative of our quality standards. Please know we have strict quality control standards to prevent a situation like yours. However, we are genuinely sorry for failing to show this to you. Thank you for bringing this to our attention; remedial steps within our housekeeping department are underway to ensure this does not happen again. We hope to have you back for the seamless stay you deserve.Sincerely,Hotel Management

Dear Carole, We appreciate your feedback. We are sorry about your issues upon arrival and how our team handled the situation. Your concerns have been shared with our team, and we will use them to make necessary improvements to enhance our guest experience. Once again, we apologize for the inconvenience caused. Thank you for bringing this to our attention, and we wish you safe travels.Sincerely,Hotel Management

Dear John, Thank you for your feedback. Please know we have strict quality control standards to prevent a situation like yours. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return again and again. The cleanliness and room conditions you described are unacceptable and not representative of our quality standards. We will address this with our staff and reiterate the importance of impeccable customer service and attention to detail. We invite you back to experience the stay you expect and deserve. Thank you! Sincerely,Hotel Management

Dear Lawrence, Thank you for your review of Extended Stay America. We're pleased you found your room quiet and clean during your stay. We apologize for any confusion regarding the entrance to the lobby, and we'll work to make sure our signage is clear in the future. Thank you for choosing to stay with us, and we hope to welcome you back soon.Sincerely,Hotel Management

Dear William, Thank you for sharing your candid feedback. While we are happy that you enjoyed our spacious suites and found us to be of great value considering the price, we apologize for not meeting all your expectations. Our hotel is subject to strict standards regarding our property's cleanliness and pest control. Therefore, we regret this was not your impression. Your observations have been shared appropriately to resolve the mentioned problems and prevent future occurrences. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear Melissa, Thank you for rechoosing us. We are sorry for not meeting your expectations. We have taken note of your observations regarding the need to update, and we are currently having the same conversation with our brand leaders. In the meantime, our staff is committed to keeping our property clean, fresh, and up-to-date throughout our hotel. Also, your comments about the towels are noted and shared with our concerned team. We understand your disappointment and thank you for your patience, and we hope to have the opportunity of welcoming you back with a better experience soon! Sincerely,Hotel Management

Dear Chris, Thank you for reviewing your recent stay with us. We appreciate you pointing out specific items you loved and areas where we can improve. We have shared your concerns with the appropriate individuals and are following up to determine how we can enhance our service to our guests. Thank you again for sharing your experience with fellow travelers, and we look forward to hosting many more visits to Extended Stay America.Sincerely,Hotel Management

Dear Tina, Thank you for staying at our hotel and letting us know we have room for improvement. While we are pleased that you loved our associate's hospitable service, we are sorry for the condition of your guest room and any oversight on our part. Although we believe some of these instances were isolated, we are genuinely sorry for not meeting your expectations. We have shared your feedback with our housekeeping team so these issues do not happen again. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management

Dear Ashley, Thank you for sharing your review. We care about delivering excellent service and ensuring the comfort of our guests, so we are sorry for not meeting these expectations. Our housekeeping team works hard to keep the area clean and fresh; therefore, we apologize if a few spots were overlooked. We will address this on a priority basis. Also, we regret the disturbance you felt with the check-out timings, and the staff needs to be more attentive to your needs. Your feedback is essential and will be discussed in the team meeting so this is never repeated. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management

Dear Charles, Thank you for taking the time to evaluate your stay. We sincerely apologize for the issue regarding your reservation and even more so for how our staff handled your predicament. While we believe this is an isolated incident, we regret the frustrations this undoubtedly caused. We will follow up on your concern with our team to ensure we are well-poised to serve you better in the future. Furthermore, please feel free to reach out to us directly at the hotel so we can review your charges; we would love to assist you in any way we can. We hope you will give us another opportunity to provide a more satisfying experience.Sincerely,Hotel Management

Dear Nancy, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we value our guest's comments and opinions. We are sorry to read you had several issues during your stay, and we are grateful for your patience. Your feedback is shared with our concerned individuals to review the areas mentioned and work on improving the same. On the other side, we are pleased to know our staff was attentive and tried to resolve the issues to the best of their capabilities. Please give an opportunity to show you the hospitality for which we are known and return the next time your travels bring you this way.Sincerely,Hotel Management

Dear Kimberly, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please give us another occasion to host you in the future and provide you with the seamless stay you deserve!Sincerely,Hotel Management

Dear Kristen, Thank you for bringing these concerns to our attention. We sincerely apologize for the unsatisfactory experience you had during your stay. Maintaining cleanliness and providing exceptional service are top priorities for us, and we deeply regret that we fell short of meeting your expectations. We are taking immediate steps to address these issues with our housekeeping and maintenance teams to ensure such lapses do not occur in the future. Your feedback is invaluable, and we hope to have the opportunity to regain your trust.Sincerely,Hotel Management