Exterior

Reviews of Hotel Palomino

3 out of 5
Hotel Palomino
150 Palomino Trl, Ridgway, CO

Reviews

9.4

Exceptional

Rating 10 - Excellent. 20 out of 26 reviews" "
Rating 8 - Good. 5 out of 26 reviews" "
Rating 6 - Okay. 0 out of 26 reviews" "
Rating 4 - Poor. 0 out of 26 reviews" "
Rating 2 - Terrible. 1 out of 26 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sandeep

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Wendy on May 15, 2024
Hello,Thank you so much for your wonderful 5-star review! We are thrilled to hear that you had an exceptional experience at Hotel Palomino. Your kind words mean a lot to us and motivate our team to continue providing top-notch service.We look forward to welcoming you back soon for another fantastic stay.Warm regards,Wendy

10/10 Excellent

Brendan, Boulder

Stayed 1 night in Apr 2024

10/10 Excellent

Christopher

Liked: Staff & service
Very clean rooms next door to the best restaurant in town. What more could I ask for?:)
Stayed 2 nights in Mar 2024
Response from Palomino Hotel on Mar 24, 2024
Thank you so much for your review, we hope to have you back at Palomino soon.

8/10 Good

Carolyn

Traveled with partner
The hot and cold water in the sink and shower did not work well. Could not turn off the reading lights by the bed without getting up and going to the door.
Stayed 1 night in Mar 2024
Response from Merlyn on Mar 20, 2024
Thank you for the response Carolyn, we had a plumber check the sink today and adjust the hot and cold mixer, the shower temp was perfect. For future travelers, we have brand new plumbing in our fully renovated hotel.

8/10 Good

chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the decor and courtyard, back porch with swing. Comfortable bed, wonderful view! Did not like all lights all night, trash from previous visitors was still there, spiders on floor and in bed.
Stayed 2 nights in Mar 2024
Response from Merlyn on Mar 11, 2024
Hi Chris, thanks for your review and glad you liked your room decor, patio and courtyard area. We are working on getting some new window shades, but have to leave the exterior lights for safety reasons in common areas. This is the first ever report of a spider, we do have a regular service that treats for pests.

10/10 Excellent

Dayna

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved our stay and the perfect set up! The walls are a bit thin and close quarters with your neighbors but we’ll certainly be back.
Stayed 3 nights in Feb 2024
Response from Merlyn on Feb 27, 2024
Thanks Dayna, we’re happy to hear you enjoyed your stay!

10/10 Excellent

Suzanne

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Refreshing stay
WE stayed here after a trip to the backcountry. The electronic instructions were spot on.The space is beautiful, spotless and tastefully designed. We had an EXCELLENT dinner next door at resturaunt Greenwoods.The constructive commments I would make is please have coffee available in the rooms (not just tea) and the sound travels through the adjoing walls VERY easily. I could hear full conversations and even a sneeze from the next door neighbors. I would stay here again.
Stayed 1 night in Feb 2024
Response from Merlyn on Feb 22, 2024
Thank you Suzanne, we're delighted to hear the check in process was easy and that you enjoyed Greenwood's restaurant!We are working on soundproofing some rooms that may be lacking, we also provide complimentary sound machines and ear plugs for guests convenience.

10/10 Excellent

Brittney

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint and quiet
I had a king patio room. It was so adorably decorated. Comfy bed too. Will stay here again and again.
Stayed 1 night in Jan 2024
Response from Merlyn on Jan 24, 2024
Thanks for sharing your experience with other travelers at Hotel Palomino. It's wonderful to hear you also enjoyed our pillow top mattresses. See you again!

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Palomino on Jan 14, 2024
Thank you for your review, we hope you stay with us again soon.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A+
The only complaint I have is the blinds. You could see inside. Everything was clean, well arranged and it is a very unique hotel. We enjoyed our stay very much.
Stayed 2 nights in Dec 2023
Response from Merlyn on Jan 8, 2024
Thank you Angela, we're so happy to hear you enjoyed your stay! We are looking into alternatives for our guests with the blinds for more coverage, thanks@

10/10 Excellent

Carolina

Stayed 1 night in Dec 2023
Response from Merlyn on Jan 23, 2024
Thank you!

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic and quaint.
Stayed 1 night in Dec 2023
Response from Wendy on Dec 26, 2023
So glad you had you had a nice stay with us and thank you for the 5 stars. We really appreciate it.

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just really cool
Stayed 1 night in Dec 2023
Response from Merlyn on Dec 7, 2023
Thank you Jim!

10/10 Excellent

Nick

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and well maintained.
Stayed 1 night in Nov 2023
Response from Merlyn on Nov 30, 2023
Thank you!

10/10 Excellent

Cari, Meridian

Traveled with pets
Liked: Cleanliness, amenities, property conditions & facilities
What a fantastic find! Everything is new and unique! Every detail has been thought out. The decor is so cool! I was thrilled to find this quaint stay and have recommended it already to multiple friends. The owners are very responsive and communicate well!
Stayed 1 night in Nov 2023
Response from Merlyn on Nov 29, 2023
Thanks so much for the thoughtful review Cari! We are thrilled to hear you enjoyed our hotel and the detail that went into creating the experience at Hotel Palomino. We hope to see you again soon!

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Merlyn on Nov 29, 2023
Thank you for the rating!

10/10 Excellent

Brian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Merlyn on Nov 12, 2023
Thank you for choosing to stay with us!

10/10 Excellent

faith

Stayed 1 night in Oct 2023
Response from Merlyn on Oct 10, 2023
Wow, thanks for the kind review. We really appreciate you taking the time to share your experience with other travelers and happy you enjoyed your stay.

8/10 Good

dan

Liked: Cleanliness, staff & service, property conditions & facilities
Unfortunately the design and execution of the makeover of a small boutique shopping center to a hotel has some flaws. While the rooms are spacious, very light and quite nicely appointed, particularly the easy chairs in #9, the functionality of the sink/basin leaves something to be desired. And the walls don’t have sufficient insulation to prevent the conversation from the adjoining room to be heard. Generally though the hotel is welcoming and feels quite safe.
Stayed 1 night in Sep 2023
Response from Owner on Sep 26, 2023
Hello and thank you for staying at Hotel Palomino, we're happy to hear you mostly enjoyed your stay and the antique barber chairs! As for the sink with small vanity top, we have tried our best to make the rooms as spacious as possible and that meant cutting down on the vanity size while also paying tribute to the washing basins from a bygone era. We have just purchase white noise machines for folks who are sensitive to sound and available in our provision lockers. Thanks for staying and for your suggestions!