Ratings based on 991 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted May 11, 2024
New, very clean. Check in was quick and our room was quiet.
by A verified traveler
Posted May 11, 2024
I really enjoyed this as a place to stay in Rochester! Easy parking, a delicious breakfast (pancakes, eggs, meat, oatmeal, fruit, cereal), and a workable gym (elliptical, bike, treadmill, dumbbells). Would stay again!
by A verified traveler
Posted May 4, 2024
Clean, friendly staff, great breakfast.
by A verified traveler from Sunburg
Posted Apr 4, 2024
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Comment from Hotel Management
Apr 4, 2024 by General Manager , Hotel Management
Thank you for the fantastic rating! We're delighted that you had such a wonderful experience with us. If there's anything else we can do to maintain this level of satisfaction, please feel free to reach out. We look forward to welcoming you back in the future!
by A verified traveler
Posted Apr 1, 2024
Front desk guy was very helpful and friendly, housekeeping was very friendly as well, but my room was still being cleaned after I checked in around 3:10pm
Comment from Hotel Management
Apr 3, 2024 by General Manager , Hotel Management
Thank you for sharing your experience with us. We're pleased to hear that you found our front desk and housekeeping staff helpful and friendly. However, we apologize for the inconvenience of your room still being cleaned after your check-in time. Your feedback is important to us, and we will address this issue with our housekeeping team to ensure that rooms are ready for check-in promptly. We appreciate your understanding and hope to provide you with a smoother experience during your next stay. If there's anything else we can assist you with, please don't hesitate to let us know.
by A verified traveler
Posted Mar 31, 2024
Very clean. The staff are great. Breakfast was delicious.
Comment from Hotel Management
Apr 3, 2024 by General Manager , Hotel Management
We're thrilled to hear that you found our hotel very clean, with great staff and delicious breakfast! Providing a clean and welcoming environment, along with excellent service and tasty breakfast options, are top priorities for us. Thank you for your positive feedback, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future! If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.
by A verified traveler
Posted Mar 24, 2024
No issues or complaints about this hotel, everything was great!
Comment from Hotel Management
Apr 3, 2024 by General Manager , Hotel Management
We're delighted to hear that you had a great experience at our hotel and that everything met your expectations. Your satisfaction is our top priority, and we appreciate your positive feedback. We look forward to welcoming you back in the future!
by A verified traveler
Posted Mar 24, 2024
Meet all my expectations. Great stay ad jetted tub was amazing
Comment from Hotel Management
Apr 3, 2024 by General Manager , Hotel Management
We're thrilled to hear that we exceeded your expectations and that you had a great stay! It's fantastic to know that you enjoyed the jetted tub; it's always our goal to provide a relaxing and enjoyable experience for our guests. Thank you for your positive feedback, and we look forward to welcoming you back for another amazing stay in the future!
by A verified traveler
Posted Mar 14, 2024
There were no toppings for the oatmeal. I just used maple syrup instead. The elliptical in the gym was awesome.
Comment from Hotel Management
Apr 3, 2024 by General Manager , Hotel Management
Thank you for your feedback. We're glad to hear that you enjoyed the elliptical in our gym! We apologize for the inconvenience regarding the lack of toppings for the oatmeal. Your comment will be shared with our team to ensure we provide a wider variety of toppings for our guests in the future. If there's anything else we can do to enhance your experience, please let us know. We appreciate your stay and look forward to welcoming you back soon!
by A verified traveler
Posted Mar 14, 2024
The property was excellent. The only drawback for us, because we stayed several nights, was that there are no restaurants within walking distance.
Comment from Hotel Management
Apr 3, 2024 by General Manager , Hotel Management
Thank you for your feedback. We're delighted to hear that you found our property excellent. We understand that the lack of nearby restaurants may have been inconvenient for longer stays. Your feedback is valuable, and we'll take it into consideration as we strive to improve our guest experience. In the meantime, if there's anything We appreciate your patronage and hope to welcome you back soon!
