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Reviews of Holiday Inn Express Hotel & Suites Rochester - Victor, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Rochester - Victor, an IHG Hotel
7502 Main Street Fishers, Victor, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 575 out of 975 reviews" "
Rating 8 - Good. 273 out of 975 reviews" "
Rating 6 - Okay. 70 out of 975 reviews" "
Rating 4 - Poor. 35 out of 975 reviews" "
Rating 2 - Terrible. 22 out of 975 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Ammar, Dayton

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Krista

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What's not to love about this hotel. The staff and welcoming and friendly. The rooms are clean and the beds are so comfortable. The free breakfast has lots of great choices and even the coffee is great! We enjoyed the patio in the evening, sitting around the lovely fire table and sipping on our favorite drinks. The pool and hot tub were also great although a bit small, but still absolutely spotless. It's not our first time and will not be our last!
Stayed 1 night in May 2024

6/10 Okay

richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really only have 2 small concerns,the first is the pool was too full which,when kids were in there the pool skimmer covers would come off and i saw one small kid fall into the skimmer, the second was no supports holding up the mattresses. The box spring fall off the frame and i almost rolled right off the bed and it was like this on both beds.
Stayed 1 night in Apr 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Jaimee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful. The rooms were good size and clean. The breakfast had a good variety.
Stayed 1 night in Apr 2024

10/10 Excellent

Jeffrey

Stayed 2 nights in Mar 2024

8/10 Good

Diane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It definitely isn't "soundproofed" as advertised. I heard noise from both outside, and the hallway. It is "suburban" as advised though, so the noise wasn't so overwhelming I couldn't sleep. Overall I'm happy, & wound both recommend, & stay again.

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great for our Vollyball tournament the meeting room was very nice to have also!!
Stayed 1 night in Feb 2024

10/10 Excellent

Michele

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
We travel with a service dog for our diabetic granddaughter. The staff was incredibly accommodating on room selection -first floor end of hallway to ensure a noise free environment for us and other guests. Would definitely stay again if our travels take us to the area. The hotel was clean and the staff very friendly.
Stayed 2 nights in Feb 2024

10/10 Excellent

Jimena

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay! We will be back.
Stayed 1 night in Feb 2024

10/10 Excellent

Biljana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Troy

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Jessica

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very plush bedding and nice warm pool & whirlpool
Very plush bedding, and very nice pool, and just right very warm, not too hot whirlpool
Stayed 1 night in Jan 2024

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Carrie

Stayed 1 night in Jan 2024

10/10 Excellent

Alton

Stayed 1 night in Jan 2024

2/10 Terrible

Matthew

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We reserved a room with one king bed or one queen bed. They switched our reservation after seeing we were a gay couple to make us stay in a double bed room. The front desk agent said to us that we either take it or leave the hotel. Terrible customer service and will never stay here again because of that front desk agent being homophobic.
Stayed 1 night in Jan 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place!
Stayed 1 night in Jan 2024

10/10 Excellent

Mei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

jinglong

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Cheri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased with the hotel and its accommodations. Even had flavored creamer for my coffee in the morning!
Stayed 1 night in Jan 2024

10/10 Excellent

Helen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommend
Thoroughly enjoyed my stay at the Holiday Inn Express in Victor, NY. It was close to shopping and restaurants. The room was clean, comfortable and quiet. One of the best nights sleep in quite a while. Staff were great. Would definitely stay there again.
Stayed 1 night in Dec 2023

8/10 Good

Jhonelle, Brampton

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Ricardo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good but a little noisy.
Stayed 2 nights in Dec 2023

6/10 Okay

Destiny

Disliked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and convenient to I- 90
Stayed 1 night in Dec 2023

8/10 Good

Morgan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
They closed the pool area early and wouldn’t open it for us when I asked and mentioned that it was closed early. Everything else was great but we specifically chose that hotel for the hot tub so we were disappointed in their willingness to accommodate.
Stayed 1 night in Dec 2023

10/10 Excellent

Bill

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, helpful staff, great breakfadt
Stayed 1 night in Dec 2023

10/10 Excellent

Joan, Saxtons River

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect stop off the highway. Convenient, clean, quiet. All you need, nothing you don’t
Stayed 1 night in Dec 2023

10/10 Excellent

Katie

Stayed 1 night in Dec 2023

10/10 Excellent

Waldo A.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanest
Stayed 1 night in Dec 2023

10/10 Excellent

Frank

Traveled with family
Liked: Amenities
Great environment all the around. Very friendly staff
Stayed 2 nights in Nov 2023

10/10 Excellent

Mary E.

Stayed 1 night in Nov 2023

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great, all the desk clerks we spoke to were very helpful. The property was very clean. The only negative was that our trash wasn't emptied and towels replaced. But, they did leave us a note stating that due to staffing they weren't offering stay service.
Stayed 4 nights in Nov 2023

2/10 Terrible

LINDSEY

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in was abrupt and curt … Felt we were disturbing the employees… Room was dirty Shower was broken and leaked water all over the floor Accessibility room.. had what I think we’re supposed to be electric blinds.. they were broken and unable to fully close unable to sleep past sunrise … many bugs located in the room .. Asian beetles many stink bugs as well… stayed for two nights with pre paid room and hotel was unable to move us .. because of the RBC/expedia booking .. or so we were told… Breakfast was ok
Stayed 2 nights in Nov 2023

10/10 Excellent

Diana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.

8/10 Good

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, very nice place to spend an evening. Just needs some updating to make it perfect.
Stayed 1 night in Oct 2023

10/10 Excellent

Paulette

Liked: Cleanliness, staff & service, property conditions & facilities
Staff friendly and everything worked !!
Stayed 1 night in Oct 2023

10/10 Excellent

Laurie

Friendly staff. Hotel as pictured. Clean
Stayed 1 night in Oct 2023

10/10 Excellent

Sevag, Thornhill

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

8/10 Good

Linda

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The closet didn't have verticle space for hanging a coat, skirt or dress, etc. - only a couple hooks on the outside which could only accommodate one hanger that left coat dragging on the floor
Stayed 2 nights in Oct 2023

10/10 Excellent

Constance

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Tub had hair in drain from previous resident.
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was lovely - other than staff standing right in the entrance doorway outside SMOKING! There was no escaping it - this happened both of our stays. I do NOT like to smell like cigarette smoke at any time, so this was upsetting.
Stayed 1 night in Oct 2023

8/10 Good

Polly

Stayed 1 night in Oct 2023

8/10 Good

Bobby

Stayed 1 night in Oct 2023

10/10 Excellent

Carrie

Traveled with family
Liked: Property conditions & facilities, room comfort
My family and I had a great stay! The staff was very helpful and friendly. The commentary breakfast was very good. If I was going that way again I would stay there again. I would give 10 out of 10
Stayed 2 nights in Oct 2023

10/10 Excellent

Edimar

Stayed 2 nights in Oct 2023

10/10 Excellent

Jean

Traveled with group
Liked: Cleanliness, staff & service, amenities
Friendly staff. Very clean.
Stayed 1 night in Oct 2023

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023