4/10 Poor
Kelsey
May 26, 2024
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Poor customer service. I had come to the hotel to accommodate some major GI testing I had to do at Mayo Clinic. The man working the front desk didn’t believe that my fridge broke, eventually replaced it, and refused to comp any of the bill even though well over $30 of my special diet’s food went bad in the fridge. I would’ve been better leaving it in the cooler I brought! Food is so important after two days of fasting, and because of this hotel’s receptionist’s poor records of exactly when I asked for a second look at my fridge, I was forced to order delivery I couldn’t afford (would have driven but had sedation that day; not allowed). They said they had no record of me asking them on Sunday, only Monday (after the food went bad) so therefore it was my own fault the fridge didn’t work, apparently. A grueling day of testing and procedures and this hotel provided the bare minimum in service and a low quality ‘welcome home’ to a broken fridge with no food left to eat in it. Still very comfortable; just very unhappy with the some of the front desk staff.
Kelsey
Stayed 2 nights in May 2024