Grand Hotel Plaza Hotel Reviews

5 out of 5

Posted Feb 22, 2024

This Hotel is amazing. Staff very friendly. In the middle of it all. We walked everywhere. So many restaurants and bars to choose from. Highly recommend thia gem among so many places. Deluxe rooms are spacious but I recommend an executive suite. 2 large rooms with amazing balcony views and a spacious livingroom to relax in.

Comment from Hotel Management

Feb 22, 2024 by rf, Hotel Management

Dear Robert, thansk for your kind words, we really appreciate your review. Our location is amazing in the middle of the heart of Historical centre of Rome. Our rooms want to guarantee to our guests a comfortable stay with full attention in an enviroment that is the perfect mix of Beauty, Charme and relax. We really hope to welcome you again soon in the next future. Our best regardsGrand Hotel Plaza

5 out of 5

Posted Feb 12, 2024

A wonderful Roman hotel in the heart of the shopping district. We were walking distance from everything. I literally went out side to walk around 5am and felt super safe. A lot of cute shops/cafes around the area.

Comment from Hotel Management

Feb 19, 2024 by rf, Hotel Management

Dear Emmanuel, thanks a lot for your kind words. The location of the Hotel is absolutely the heart of Rome and we are very proud to maintain the high standards of streets and enviroment around the Hotel. Hope you could be our pleased guest in the next future.Best RegardsGrand Hotel Plaza

5 out of 5

Posted Jan 22, 2024 on Hotels

Comment from Hotel Management

Feb 19, 2024 by rf, Hotel Management

Dear Meline, thanks a lot for your 10 on 10 durign your stay. We will be pleased to have you our guest again soon. Thanksbest RegardsGrand Hotel Plaza

2 out of 5

Posted Oct 27, 2023

First room the gave us had no shower, 2nd room no coffee maker or snacks in mini bar and the shower was broken it would wet the entire bathroom. They tried fixing it but, did not. Roof top bar closed and in disrepair. Repair personnel working throughout the property. The hotel is beautiful but, needs major upgrades throughout.

Comment from Hotel Management

Nov 8, 2023 by the Director, Hotel Management

Dear Mr. ArnaldoWe thank you for taking the time to review the Plaza in Rome and I am mortified by your negative comments and we will certainly take your suggestions into account to improve our Hotel Plaza as it deserves. Of course you want to try to restore your trust in us to see the improvements achieved by providing us with your opinion, on this occasion I send you your best regards.The director

5 out of 5

Excellente

Posted Sep 29, 2023 on Hotels

Excellent staff and accommodations

Comment from Hotel Management

Oct 11, 2023 by The Management, Hotel Management

Dear Guest,Thank you for taking the time to review our hotel and for the excellent rating!We hope to welcome you again and send our best regards,

5 out of 5

Posted Sep 25, 2023

Comment from Hotel Management

Oct 11, 2023 by The Management, Hotel Management

Dear Guest,Thank you for taking the time to review our hotel and for your excellent rating.We hope to welcome you again and send our best regards,

3 out of 5

NOT WORTH THE PRICE

Posted Sep 21, 2023 on Hotels

This hotel has an excellent location. Most all attractions are in walking distance. The hotel itself is very old 19th century edifice. First room we got was supposed to be an upgrade but bathroom flooded after shower. We were moved to a smaller room. Most electrical outlets did not work. At $700+ a night I expect better accommodations. No working restaurant in the hotel. Breakfast was routine continental stuff. Asked for omelette and was told it would cost extra. Staff was very friendly and eager to help. Room service only till noon. We had early flight on checking out day and couldn’t get breakfast, asked for credit but declined stating since we didn’t book directly no credit. The hotel has beautiful interior areas but not worth the price.

Comment from Hotel Management

Oct 11, 2023 by The Management, Hotel Management

Dear Guest,Thank you for your review: we are sorry that your stay has not been completely up to your expectation and we apologize for the inconveniences occurred.We are glad that our staff has been friendly and that they intervention has been helpful.We are sorry that we could not give you any credit for the breakfast, but since your booking was not made directly with the hotel, it would have been impossible to manage it.We hope to welcome you again to the Grand Hotel Plaza and send our best regards,

2 out of 5

Disappointed in Rome.

Posted Sep 18, 2023 on Hotels

First, the hotel is beautiful, the staff were very helpful, and the bed was wonderful. That’s the end of the good stuff. The room needed MUCH more light. Electric outlets were all near floor, and we had to get on hands and knees with flashlight to charge phones and plug in electric kettle. Huge room but no comfortable seating at all. Breakfast very disappointing. Set up to look great, but it was a mirage. Bacon was distinctly old and bad-tasting. I submit this with regret.

Comment from Hotel Management

Sep 19, 2023 by The Management, Hotel Management

Dear Guest,Thank you for taking the time to review our hotel. We are sorry that your stay has not been up to your expectations. Thank you for your feedback about the comfort of your room: it is really a huge room, so we are going to make treasure of your comments to improve our guest experience.Our breakfast is usually greatly appreciated, so we do apologize if during your stay you something as not been up to our standards.We hope to have you again as our guest and send our best regards,

3 out of 5

Posted Aug 30, 2023

Na

Comment from Hotel Management

Sep 13, 2023 by The Management, Hotel Management

Dear Guest,Thank you for taking the time to review our hotel.Kindest regards,

3 out of 5

Posted Jul 31, 2023 on Hotels

It was good , clean room, great location.Wonderful drivers for pick at airport and dropofff. The cleaning staff had no slippers( usually they do) no hard soap only liquid. We are regulars of this hotel for years. No early check in was available. We arrived at 11:00am and waited till almost 4:00pm after 10hr flight. Again no early check in when we stayed 2nights before returning home.

Comment from Hotel Management

Aug 3, 2023 by The Management, Hotel Management

Dear Guest,Thank you for finding the time to review our hotel even if we are sorry that your experience has not been completely up to your expectations.We apologize if the staff has not provided the slippers as they are usually set in all the rooms. As to the soap, for hygienic reasons (especially after the pandemic), we do prefer to provide the liquid one.Again, we are sorry of not having been able to let you have an early check in, but this is something that no hotels can guarantee as it depends on the departure time of the previous guest. We think that it is not correct to complain or give a low rating based on that.If you wanted to have an early check in guaranteed, it should have been booked in advance.Kindest regards,

Grand Hotel Plaza Reviews