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Reviews of Wingate by Wyndham Roseville/Detroit

2.5 out of 5
Wingate by Wyndham Roseville/Detroit
31900 Little Mack Ave, Roseville, MI

Reviews

6.8
Rating 10 - Excellent. 147 out of 533 reviews" "
Rating 8 - Good. 152 out of 533 reviews" "
Rating 6 - Okay. 77 out of 533 reviews" "
Rating 4 - Poor. 65 out of 533 reviews" "
Rating 2 - Terrible. 92 out of 533 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

6.8/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

8/10 Good

Daniel

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
I had to paycash for my room that i booked through expedia because the NFL draft was in Detroit, and it crashed every server in Detroit, and Windsor from what ive heard
Stayed 1 night in Apr 2024

6/10 Okay

Keith

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Car alarms going off ALL night and each night of our stay. No hot water in our bathroom and no towels. The staff did their absolute best so that helped.
Stayed 2 nights in Apr 2024

6/10 Okay

Scott, Komoka

Traveled with family
Liked: Cleanliness, staff & service, amenities
Close to and easy on and off the highway for travel stop.
Stayed 2 nights in Apr 2024

4/10 Poor

Steven

Traveled with family
Disliked: Amenities, property conditions & facilities
Breakfast was disappointing. The pool area looked like a children’s birthday party was taking place and the hot tub was roped off and closed. Very disappointed.
Stayed 1 night in Apr 2024

2/10 Terrible

Cindy

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I wasn’t expecting much being in Roseville- just needed somewhere decent to sleep, work, and was looking forward to soaking in the hot tub. I have stayed at Wyndham properties before and have always had great luck, so thought all was good. It.was.not. Quite the opposite actually. It was disgusting. From the time we walked in, the floors looked like they hadn’t been swept or cleaned in weeks. There was a few pieces of trash in the hall way and all over by the “business area” the hot tub clearly hasn’t worked in months- caution tape, leaves, trash and dirty basically covered it. The pool wasn’t much better. More than half the chairs were broken or ripped. There were some fake eye lashes on the ground and clumps of hair everywhere. The elevator ride to floor 3 was terrifying. Sounded like the thing was going to seize up, looked at the certification on the wall- it expired 2023 Then the room was the topper, it smelled like old smoke and the floor was again dirty- hadn’t been vacuumed in quite some time I’m guessing. There was garbage under the bed. The screen on the window looked like it was punched out or cut out… so it was just flapping around. The room had clearly been through some rough guests because it was nasty. The crying baby for 2 days straight or the barking dog in the room next to us defiantly didn’t help. Overall, huge disappointment for a Wyndham property. I knew I wasn’t getting 5 star, but it was quite frustrating to pay to stay at a hotel in that condition.
Stayed 2 nights in Apr 2024

8/10 Good

Shauntea

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good except my hot tub wouldn’t keep water in it so tht was a bummer but other then tht everything was great!
Stayed 2 nights in Apr 2024

10/10 Excellent

Ralph

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 2 nights in Apr 2024

8/10 Good

Joyrd

Traveled with family and small children
Liked: Staff & service, amenities
Not as bad as the reviews make it seem , it’s just loud kids that’s all
Stayed 2 nights in Apr 2024

2/10 Terrible

Lou

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
ABSOLUTELY FILTHY!!!! Had room 202. Cracked toilet seat. Blue residue on toilet seat. Grime in shower tub. LITTLE TREE AIR FRESHENER STICKING OUT OF CLIMATE CONTROL UNIT!!! Nasty hairball on floor. The stairwells and floors looked like they haven’t been cleaned in years. DEFINITELY DOES NOT DESERVE THE WYNDAM TITLE!!!! STAY AWAY AT ALL COSTS!!!!
Stayed 1 night in Apr 2024

10/10 Excellent

Ganell

Stayed 1 night in Apr 2024

6/10 Okay

Lee

Traveled with partner
Liked: Staff & service, amenities
The Hallways smelled like cigarettes .
Stayed 1 night in Apr 2024

2/10 Terrible

Rebecca

Traveled with family
Disliked: Cleanliness
There were signs of bed bugs but no live ones. Place was dirty in entrance and hallway. We did not stay and left for another hotel.
Stayed 1 night in Apr 2024

8/10 Good

Brittany

Stayed 1 night in Apr 2024

2/10 Terrible

Deven

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Will be my last time
Stayed 1 night in Mar 2024

10/10 Excellent

Kiyena

Traveled with partner
There employees are very polite and funny great personality had some laughs and connecting conversations at check in time
Stayed 1 night in Mar 2024

10/10 Excellent

Brianna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Wayne

Disliked: Cleanliness, staff & service, property conditions & facilities
Would not stay here again
Stayed 2 nights in Mar 2024

2/10 Terrible

Yolanda

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The Jacuzzi tub was not clean,the water didn't get hot and the fact that every time we left we had to have the hotel staff let us in our room because only the Master key card would work the lady that was on duty for 2-10pm was very nice
Stayed 2 nights in Mar 2024

4/10 Poor

Patti

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The elevator was dirty. Hallways not vacuumed. Toilet backed up. exercise equipment broken. Had to replace key card several times elevator broke down. Hole in wall in room. Floor not vaccumed. Outside had trash blown around.
Stayed 3 nights in Mar 2024

2/10 Terrible

Deon

Disliked: Cleanliness, staff & service, property conditions & facilities
No blankets in room coffee pot was broken pool was freezing staff is very unfriendly
Stayed 4 nights in Feb 2024

6/10 Okay

Angela

The elevator did not work
Stayed 1 night in Mar 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Tamika

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Rashida

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had to change rooms twice because they were dirty and they didn't have hot water.. the pool area was extremely cold and dirty...
Stayed 1 night in Mar 2024

10/10 Excellent

Keith

Stayed 1 night in Feb 2024

2/10 Terrible

Latoya

Nothing
Stayed 1 night in Feb 2024

4/10 Poor

Breanna

Disliked: Cleanliness, amenities, property conditions & facilities
The bed just felt unwashed. Same with the shower. It was janky and dirty
Stayed 1 night in Feb 2024

2/10 Terrible

Ashley

Disliked: Cleanliness
Stayed 1 night in Feb 2024

2/10 Terrible

Rodney

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very cold and rude. The “free breakfast” was supposed to start at 6:30… at 6:40 I asked why there was nothing there… the staff person said “it’s there” and walked away… there was maybe 3 bagels, a half jug of water … and nothing else
Stayed 1 night in Feb 2024
Response from Manager on Feb 7, 2024
Good morning Rodney we apologize because our food delivery was late for 1 day so we miss scrambled eggs and sausages yesterday but we have a today with waffles yougert mini muffins 3 types of cereal oranges juice apple juice and fruit and 24 hours coffee and tea thanks for staying with us sir we are sorry again for yesterday

4/10 Poor

Heather

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Booked a room with sofa sleeper they had no extra bedding available and only 2 towels no wash clothes. room was filthy. Hot tub broke down. Pool missing most its water and so much chlorine we all couldn’t even swim more than an hour.
Stayed 1 night in Feb 2024

2/10 Terrible

Natasjma

Traveled with partner
Disliked: Amenities, property conditions & facilities
The room was dirty the jacuzzi in the room was dirty the bathtub was dirty I complained so they changed my room to another dirty room the water wouldn’t get hot I felt like I was in a trap
Stayed 1 night in Feb 2024

2/10 Terrible

David

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn't get any hot water in room.Talked to guy at desk,he said you have to let water run for a while,which I did,but it didnt make a difference.We paid extra for the spa tub which we couldnt use because of no hot water.Pool area was disgusting,ceiling leaking,jacuzzi broken,wall and windows had red slime(algae) all over it,and both pool restrooms had out of order signs on it.Free morning breakfast was disgusting,eggs were gross,the sausage was actually sliced hot dogs and orange juice was nasty tasting.Worst hotel experience ever.
Stayed 2 nights in Feb 2024

4/10 Poor

Sisbohn

Business traveler
Disliked: Cleanliness, staff & service
No housekeeping service same sheets since I been here
Stayed 1 night in Jan 2024

6/10 Okay

PATREECE

Traveled with family
Not what I expected.
The Front desk rep was nice but there were times when you went down and she was taking more smoke breaks than she was at her post. The Room was neat but it wasn't very clean. You see the toilet seat has spots on it due to how old it was. The ceiling looked like it had water damage and the walls looked like they fixed it but failed to paint it to look good they just left the chalk on it. Breakfast was a joke. They had either two or three of everything when it came to bagels, fruit and yogurt. They didn't have a variety of milk just two percent in a container like we are at home.
Stayed 2 nights in Jan 2024

10/10 Excellent

Sisbohn

Mrs. Andrea, Mr. Don Mrs. Chat Mrs. Tamera are the best my stay is always the best ever. They are like family.
Stayed 1 night in Jan 2024

10/10 Excellent

Sisbohn

Liked: Cleanliness, property conditions & facilities
It was quiet housekeeping was awful
Stayed 3 nights in Jan 2024

10/10 Excellent

Rosalee

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The knob for the hot and cold water in the shower was broke
Stayed 2 nights in Jan 2024

10/10 Excellent

Dior

Stayed 1 night in Jan 2024

8/10 Good

Jackie

Liked: Staff & service
Stayed 1 night in Jan 2024

2/10 Terrible

Trinity

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The room was so dirty!! There was blood stains on the pillow and the cover. There was spider webs all over the ceiling. The sheets had unknown stains. And the shower was very dirty.. 2/10
Stayed 1 night in Jan 2024

8/10 Good

Shawn

Stayed 1 night in Jan 2024

8/10 Good

Jawante

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay at the hotel breakfast could’ve been a little better but overall I would stay again
Stayed 3 nights in Dec 2023

10/10 Excellent

Rodney

Stayed 1 night in Dec 2023

2/10 Terrible

Aaliyah

Stayed 1 night in Dec 2023

4/10 Poor

Charles

Disliked: Cleanliness, property conditions & facilities
Staff was nice. Property was not.

4/10 Poor

shaniece

Disliked: Cleanliness, amenities, property conditions & facilities
The biggest down fall for me was that the room wasn’t as clean as it should have been. I ended up cleaning myself to feel comfortable. Faucet visibly dirty and toilet had dirt and hair on it. The bathroom floor was sticky when I walked in to check the area. The elevator and my room key also wasn’t working properly at one point. After a good self clean it was ok.
Stayed 2 nights in Dec 2023

10/10 Excellent

Robert

Stayed 1 night in Dec 2023

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice for the price
Stayed 1 night in Nov 2023

8/10 Good

Thomas

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Apparently no maintenance man available to repair our broken door hinges. Had to lift up the room entry door to get it to close and lock.
Stayed 1 night in Nov 2023

2/10 Terrible

Renita

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very filthy. U get what u pay for the jacuzzi was down pool was so dirty. Next morning look like throw up in the pool and it was over flowing. The rain was dripping through the ceiling
Stayed 1 night in Nov 2023