Ratings based on 987 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted Apr 21, 2024
Fantastic bed, and bedding. Really comfortable. We had a great night’s sleep. Great shower and Rituals Toiletries !! We left feeling very refreshed. I will definitely be using Novotel again.
Comment from Hotel Management
Apr 23, 2024 by Dorien Guest Relations Manager, Hotel Management
Dear Sarah,Thank you for such a positive review.We are delighted to hear that you found our beds and bedding to be of superb comfort, ensuring a great night's sleep. It is also wonderful to know that the quality of our shower facilities and the Rituals toiletries added a touch of luxury to your experience. Your mention of leaving refreshed truly resonates with our commitment to guest satisfaction.We're encouraged by your positive comments regarding the room cleanliness, hotel condition, and the service you received. Our team strives to maintain the highest standards, and it's rewarding to know these efforts are appreciated.Your intention to choose Novotel again is the highest compliment we could receive, and we thank you for sharing your experience with the Novotel Rotterdam-Schiedam community. Rest assured, we will continue to uphold our high standards to provide a memorable experience for all our guests.It would be our pleasure to have you return on another occasion. Very best wishes,DorienGuest Relations Manager
by A verified traveler
Posted Apr 8, 2024
It was what you expect from a European hotel chain that does enough but doesn’t wow you! The room doesn’t look like it’s been renovated in about 25 years but then “if it ain’t broke, don’t fix it”
Comment from Hotel Management
Apr 23, 2024 by Dorien Guest Relations Manager, Hotel Management
Dear James, Thank you for taking the time to review your stay.We're pleased to hear that you found our service to be commendable and the cleanliness of our rooms to your satisfaction. However, we regret that the room's decor did not meet your expectations. While our rooms have been designed to offer comfort and functionality, we understand that individual tastes may vary and we appreciate your perspective. It might interest you to know that our latest renovations were completed in 2019, aiming to provide a contemporary style and the necessary amenities for a pleasant stay. Rest assured, we continuously strive to maintain and refresh our accommodations. Your recognition of our friendly staff and the breakfast experience is greatly appreciated and we are glad these aspects contributed positively to your stay.We are looking forward to welcoming you again. All the best!DorienGuest Relations Manager
by A verified traveler
Posted Feb 2, 2024 on Hotels
Comment from Hotel Management
Feb 5, 2024 by Dorien
Guest Relations Manager, Hotel Management
Dear Licia, Thank you for your feedback.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.All of the team really do hope we may welcome you back in the future. Kindest regards,DorienGuest Relations Manager
by A verified traveler
Posted Oct 18, 2023
Pool, gym, restaurant
Comment from Hotel Management
Oct 24, 2023 by Dorien
Guest Relations Manager, Hotel Management
Dear Mauricio,Thank you for such a positive review of your stay.We are delighted to hear that you enjoyed our pool, gym, and restaurant. Our team takes great pride in providing a welcoming atmosphere and a variety of amenities for our guests to enjoy.It is wonderful to see that you appreciated the cleanliness of your room, the condition of our hotel, and the service provided by our staff. We strive to ensure that all our guests have a comfortable and memorable stay with us.We look forward to welcoming you back in the future.Kind regards,DorienGuest Relations Manager
by A verified traveler
Poor maintenance, sloppy cleaning
Posted Sep 20, 2023 on HotelsWe had two short stays at the hotel in two different rooms. We have been here several times before before the pandemic, and the hotel used to be quite good. This time, both rooms had multiple maintenance problems. The first room had the stop of the bathroom sink missing, the in-room safe did not work, and one of the towel racks was broken. Although we asked them every day to fix these things, and they promised every day to do so, they never did (during a 5 day stay). The second room (second stay) had a broken lamp, and some problems with the shower, and drainage. The shower was fixed, but nothing else.
Comment from Hotel Management
Oct 2, 2023 by Dorien Guest Relations Manager, Hotel Management
Dear Eric,Thank you for sharing your review.We are glad to hear that you found our rooms comfortable during your stays. However, we are disappointed to learn about the maintenance issues you encountered in both rooms. We understand how frustrating it can be to experience such problems, and we apologize for the inconvenience. Our team strives to maintain a high standard of cleanliness and functionality in all our rooms, and we will address these concerns with our maintenance team to ensure that they are resolved promptly. We appreciate your loyalty and your previous visits to our hotel, and we are committed to making improvements to provide you with the quality experience you expect from us.We hope that you will allow us the opportunity to welcome you back in future. Best regards,DorienGuest Relations Manager
by A verified traveler
Great stay 2 nights
Posted Aug 31, 2023 on Hotels8.5/10
Breakfast was amazing
Bed super comfy
Lovely staff
Clean
Good location for access to public transport and access to rotterdam and the hague
-ve We had to walk through thr hotel to get to t pool which wasnt heated!
Comment from Hotel Management
Sep 1, 2023 by Dorien, Guest relation, Hotel Management
Dear Alex,Thank you for taking the time to review your stay with us.We are thrilled to hear that you enjoyed our amazing breakfast, comfortable bed, and friendly staff. Our location indeed provides easy access to public transport, making it convenient for our guests to explore Rotterdam and The Hague.We appreciate your feedback regarding the pool. While our outdoor pool is heated by solar panels, we understand that the temperature might not have been ideal during your stay. We apologize for any inconvenience this may have caused. As for walking through the hotel to access the pool, we have designed the hotel layout to ensure the safety and convenience of all our guests.We hope to have the opportunity to welcome you back.With very best wishes,DorienNovotel Rotterdam Schiedam, Guest relation
by A verified traveler
Posted Aug 27, 2023
Rude reception. Light bulbs are out. Bugs on the Room couch.
Comment from Hotel Management
Aug 28, 2023 by Dorien Novotel Rotterdam Schiedam, Hotel Management
Dear Roby,Thank you for taking the time to review your stay.We are concerned to learn about the issues you encountered during your stay. We apologize for any inconvenience caused by the reception team, and we will address this matter internally to ensure it does not happen again. Regarding the light bulbs and the bugs on the couch, we would like to assure you that this is not a common occurrence at our hotel. We will investigate this issue and take the necessary steps to prevent it from happening in the future.Kind regards,DorienNovotel Rotterdam Schiedam, Guest relation
by A verified traveler
Nice stay
Posted Aug 27, 2023 on HotelsNice hotel, but cleaning services could be better. Friendly and helpful staff
Comment from Hotel Management
Aug 28, 2023 by Dorien Novotel Rotterdam Schiedam, Hotel Management
Dear Giulia,Thank you for this feedback on your recent stay.We are glad to hear that you found our team friendly and helpful, and that you enjoyed the comfort of your room. Our team always strives to provide excellent service to our guests.However, we apologize for any shortcomings in the cleaning services during your stay. We take cleanliness very seriously and have a daily housekeeping service to ensure our guests' satisfaction. We will address your concerns with our housekeeping team to ensure improvements are made. Your feedback is valuable to us, and we appreciate you bringing this to our attention.We hope that we have the pleasure of welcoming you back in the future. Kindest regards,DorienNovotel Rotterdam Schiedam, Guest relation
by A verified traveler
Posted Aug 16, 2023
I have to clean my room by myself, take a hoover from the house keeper supervisor and hoover my room, you dear not put your leg on the floor, because if you do, your bed will be dirty, my bathrooms sink was Blocked, no house keeper could not do it, neither the supervisor but they say oh, we will fix it before you return in to the room, but it was not done, they expected us to leave with it, they says everybody is sick, the plumber, hotel manager, and the junior staffs, in the night, we went to the young man on duty at the reception, Mr Clinton, him alone on duty, he lift his job to our room and fix it, thats is the job we complained in the morning that nobody did until this young man fix it at night, what did you think? He suppose be the manager or the assistant manager of the hotel, because the assistant manager, the manager, and the room manager are all incompetent. So if you don't want to clean your own room, choose another hotel.
Comment from Hotel Management
Sep 1, 2023 by Dorien, Guest relation, Hotel Management
Dear Sylvia,Thank you for your feedback,We appreciate your kind words about Mr. Clinton's assistance in resolving the issue with your bathroom sink. Our team strives to provide excellent service, and it's great to know that Mr. Clinton was able to help you during your stay.However, we are concerned to hear about the inconvenience you faced. Our hotel takes pride in maintaining a high standard of cleanliness, and we have a dedicated housekeeping team that ensures the rooms are well-maintained. We apologize for any shortcomings you experienced and will address this matter with our team to prevent such issues in the future.We hope to see you in the future. Kind regards,DorienNovotel Rotterdam Schiedam, Guest relation
by A verified traveler
Posted Aug 15, 2023
Good central location, nice hotel, friendly staff and good facilities - enjoyed our stay 🙂.
Just be careful if camper van as parking restricted height. Outdoor pool needs some maintenance on steps.
Loved it though - thank you.
Comment from Hotel Management
Aug 17, 2023 by Dorien Novotel Rotterdam Schiedam, Guest relation, Hotel Management
Dear Matthew,Thank you for taking the time to share your review.We are delighted to hear that you appreciated our central location, friendly team, and good facilities. It's wonderful to know that you enjoyed your stay with us.We apologize for any inconvenience caused by the parking height restriction for camper vans and the maintenance needed on the pool steps. We appreciate your feedback and will take it into consideration for future improvements. Our outdoor pool is indeed a popular feature among our guests, and we strive to maintain it to the best of our abilities.We are looking forward to welcoming you again. All the best!DorienNovotel Rotterdam Schiedam, Guest relation
