Outdoor pool, pool umbrellas, sun loungers
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Reviews of Schloss Mönchstein Hotel

5 out of 5
Schloss Mönchstein Hotel
Moenchsberg Park 26, Situated on a Hill (limited access), Salzburg, Salzburg

Reviews

9.8

Exceptional

Rating 10 - Excellent. 214 out of 234 reviews" "
Rating 8 - Good. 16 out of 234 reviews" "
Rating 6 - Okay. 2 out of 234 reviews" "
Rating 4 - Poor. 0 out of 234 reviews" "
Rating 2 - Terrible. 2 out of 234 reviews" "

10/10

Cleanliness

10/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Christa, Des Plaines

Stayed 3 nights in Sep 2023

8/10 Good

Steve, Surrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2023

10/10 Excellent

agnieszka

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic overall! A true five star experience. Would recommend to anyone.
Stayed 1 night in Sep 2023
Response from Aline Sernatinger _ FOM on Sep 17, 2023
Thank you very much for your great feedback & the motivating words. We are already looking forward to your next visit.Kind regardsyour Mönchstein team

10/10 Excellent

Anil, Aurora

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Aline Sernatinger / FOM on Jul 10, 2023
Thank you so much for your great feedback.Thats much appreciated.We hope to be able to welcoming you again as our guests.Your Mönchstein team

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing! Would love to go back!
We stayed for just one night ahead of a vacation with a tour group. After 2 flights and 2 trains to get to Salzburg, we were looking for a quiet place to relax. The staff were exceptional - we were greeted with champagne, our bags were brought directly to our room and our room was upgraded from a standard suite to a castle suite. The bed was a little on the firm side, just the way we like it. The staff gave us recommendations for dinner close to the hotel and free passes to use the elevator to take us down the mountain. We made the mistake of not reserving dinner reservations onsite in advance and the restaurant was fully booked for dinner by our 2pm arrival. After an early dinner, we came back to our room around 6:30 and within an hour we were both fast asleep for the next 12 hours. On checkout the next morning, the staff held our luggage while we spent the day exploring the nearby fortress. When we returned in the afternoon, they helped us with getting a cab to our next location. Our room was fantastic, with a seating/dining area, comfortable king-sized bed and huge bathroom with walk-in closet, separate toilet, and freestanding tub under a huge, arched window. The hotel grounds were equally as fantastic with the infinity pool, hot tub and several outdoor dining/seating spaces. The location is quiet and remote, but surprisingly easy to access. Wooded paths from the hotel lead to the Modern Art Museum and Fortress.
Stayed 1 night in Jul 2023
Response from Aline Sernatinger / FOM on Jul 5, 2023
Dear Jennifer,thank you very much for your kind feedback.We are pleased to hear that you really enjoyed your stay and well share your motivating words with the entire team.We wish you all the best and hope to welcoming you another time again as our guests.With kind regardsAline SernatingerFront Office Manager

10/10 Excellent

Ross

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
What a wonderful experience at Schloss Mönchstein fr the moment arrived. The staff was top notch, we had a glass of wine while our luggage was brought to the room. The room was perfect and made us feel like we were staying in a castle. Great pool and again everyone in the hotel was so pleasant and helpful. Thank you for really making this a great vacation get away. Ross & Sherri Christensen
Stayed 2 nights in Jun 2023
Response from Aline Sernatinger _ FOM on Jun 30, 2023
Thank you very much for sharing your experience.We are already looking forward to your next stay.With kind regards,your Mönchstein team

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Amazingly beautiful resort with first class service ~ we loved every minute!
Stayed 2 nights in Jun 2023
Response from Aline Sernatinger _ FOM on Jun 30, 2023
Thank you very much for these warm and motivating words. We really hope to get the chance to welcoming you again as our guests.Your Mönchstein team

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Stefan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Aline Sernatinger / FOM on May 11, 2023
Herzlichen Dank für Ihr tolles Feedback.

10/10 Excellent

Bogdan-Cristian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Once again, a wonderful experience. Professional staff, amazing facility in a great setting. Superb restaurant ,with the best view and a fantastic ambiance. Perfect in every way .
Stayed 1 night in May 2023
Response from Aline Sernatinger / FOM on May 11, 2023
Thank you for the great review.We are already looking forward to your next visit.

10/10 Excellent

Marco L

Stayed 3 nights in Dec 2022

10/10 Excellent

Kenneth

10/10 Excellent

lisa, los Gatos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel. I would highly recommend it.

10/10 Excellent

Josee, Gatineau

Stayed 2 nights in Sep 2022

10/10 Excellent

James, Virginia Beach

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This place was amazing! Outstanding staff and service! They set the bar for hotels! We love it!
Stayed 4 nights in Sep 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Peter

Stayed 2 nights in Jun 2022

10/10 Excellent

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff
Stayed 4 nights in May 2022

10/10 Excellent

Bogdan-Cristian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
An exceptional , unforgettable experience . The view, the welcoming , professional staff and service made our stay special. The spa appointment availability could be improved . We wish we could have had more time at the Schloss.
Stayed 1 night in May 2022

10/10 Excellent

Peter, Cambridge

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
What a gorgeous place. Amazing location, amazing views of the city. Staff were incredibly friendly and helpful. We were upgraded (luckily because there are not a lot of rooms at this hotel). Upgraded room was spectacular. We decided to get massages and that was great, too (a bit different than what you’d get in NA, in a good way, but be prepared to be essentially naked and massaged almost everywhere! Very European…). The outdoor pool and hot tub are a nice touch, even though I couldn’t get into the pool as the weather was only 12C out. Overall, an amazing place and very, very highly recommended.
Stayed 2 nights in Oct 2021
Response from Aline Sernatinger - Front Office Manager on Oct 25, 2021
Thank you very much for your great feedback. We`d love to welcoming you again as our guests and remain with kind regards your Mönchstein team

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful setting with wonderful views. Service is excellent and the Glasshouse restaurant superb
Stayed 2 nights in Jan 2020

10/10 Excellent

KateyH, Derby, Uk

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another absolutely wonderful stay at this stunning hotel. The warm and friendly staff go out of their way to make you feel welcome and couldn’t possibly do any more to accommodate you. Our favourite hotel by far, we shall be back again!
Stayed 5 nights in Dec 2019

10/10 Excellent

Flinnina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderful service and beautiful hotel clean, comfortable, good food!
Stayed 1 night in Dec 2019

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful mountain setting at Schloss Monchstein
Had an amazing stay at Hotel Schloss Monchstein. From arrival to departure the hotel staff were great. I had a personal request which was accommodated and all hotel staff went out of there way to help. The setting of the hotel was beautiful, overlooking the city of Salzburg on one side and the backdrop of the mountains on the other. We stayed in the tower room which had great views all round, the beds were very comfy and the room was cleaned twice a day. Breakfast was a lovely setting with a good choice of buffet and cooked foods. The table service was very nice and the food tasted great. Dinner in the glass restaurant was the same, a great setting and some superb food and drink. The SPA made for a nice few hours of relaxing in the sauna and steam and then onto the jacuzzi which is set outside overlooking the city. (We waited for it to get dark before heading into the Jacuzzi). All round the hotel was the best we have stayed.
Stayed 2 nights in Dec 2019

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous!
This hotel is spectacular! Amazing views of Salzburg, gracious service, lovely in every way! We loved our stay!
Stayed 1 night in Oct 2019

10/10 Excellent

C, Richmond

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Incredible hotel! Staff waits on you hand and foot. Only complaint is that WiFi was fairly weak in our bedroom.
Stayed 4 nights in Oct 2019

10/10 Excellent

Tiffany, Atlanta , GA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
What an amazing property. We had such a great time staying here. The staff went above and beyond to help with every request and were so friendly the entire stay. The walk to the elevator down to the city took about 6 minutes. Easy walk with no hills. The room was perfection. We had absolutely no complaints and will be back to visit again for Christmas Market and skiing next time.
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From our arrival until departure everything about our stay was first class.We were visiting Salzburg for my partners birthday .We had booked a junior suite based on reviews of the hotel but on arrival, because it was my partners birthday we were given a free upgrade to the Apollo suite,(obviously i can only comment on this room).The room was spotless and beautifully decorated. All the staff we interacted with during our stay could not have been more helpful ,they were professional but friendly not over formal. The public rooms and grounds were excellently maintained with attention to detail in every aspect. Both my partner and I had a massage. The masseur was very good he identified back and neck problems and we both felt a great deal of benefit from the treatments.. Finally we ate twice in the restaurant and the food was superb on both occasions.We are both vegetarian and one reason for choosing this hotel was the optional vegan menu.On the first evening we had the vegan tasting menu then on our last evening we ate in the hotel again and the chef produced a second four course menu with different dishes so we were not eating the same things twice.Every dish was cooked and presented perfectly and would recommend eating here at least once during your stay. In short this was one of the best hotels we have stayed in and Would return and recommend without hesitation.
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the most beautiful hotel I have ever stayed in. Blown away!
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a one of a kind experience. Highly recommend staying here. The rooms are small, but if you know that, you can indulge in staying here. Staff is amazing, the views are like nowhere else in the world.
Stayed 1 night in Sep 2019
Response from Aline Sernatinger, FOM on Sep 13, 2019
Thank you very much for your lovely feedbakc. We`ll share it with the entire team. See you the next time. Kindest regards Aline Sernatinger Front Office Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Such an amazing property and wait staff! We were beyond pampered! Great location, food and views. Highly recommended!
Stayed 2 nights in Sep 2019
Response from Aline Sernatinger on Sep 11, 2019
Thank you very much for your kind rating and your motivating words. Kindest regards, Aline Sernatinger Front Office Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GreatI wish expedia would make these surveys shorter. A real pain!!!!!!!!!!!!!!!!!!!!!!!
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most amazing hotel ever!
Beautiful property and impeccable service - can’t recommend it enough!
Stayed 3 nights in Jul 2019

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Charm of Staying in a Castle
We were married in Salzburg 30 years ago, and stayed at Schloss Monchstein then, so it was a delight to return 3 decades later. The hotel has been added to and updated (and changed ownership a few times along the way), but they have managed to preserve the charm of staying in a castle, while adding in wonderful facilities (pool; spa; restaurant with a view).
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing and so elegant! Perfect from beginning to end. I don’t ever want to leave!
Stayed 2 nights in Jun 2019

10/10 Excellent

Benedict

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb.
The best hotel we have ever stayed at. Effortlessly superb service and a restaurant worth the flight on itself.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
If u don’t like uphill walking - don’t book. It’s on top of the mountain. However the view is great once you get there!
Stayed 2 nights in Jun 2019

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Aline Sernatinger, FOM on May 27, 2019
Dear Richard, thank you very much for your great rating. We wish you all the best and do looking forward to your next stay. Kindest regards Aline Sernatinger Front Office Manager

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was stunning with lovely views of Salzburg. The staff was perfect. They always greeted us by name and anticipated our every need.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Aline Sernatinger, FOM on Apr 22, 2019
Thank you very much for your rating. We`d love to may welcoming you again. Your Mönchstein team

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional in every way
This is one of the best hotels we've ever stayed in. Everything from the staff to the food to the overall service was exceptional. We may come back to Salzburg just to stay at Schloss Monchstein!!! I highly recommend that you stay here.
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extraordinary service.
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and rooms. Staff is very helpful! The night we got in was around 1am and the front desk guy greeted us at our car by name, got our luggage and even brought us up a snack to eat. The cleaning staff are on point and organized our room perfectly. The bar is really nice. Breakfast has large spread available. We didn’t eat at the restaurant in the hotel. Location is walkable using the museum lift which they gave us a free card. Would definitely recommend this hotel!
Stayed 6 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place was beyond amazing. We were welcomed with a drink in the cozy bar. Then the staff helped us up to our complimentarily upgraded room on the very top of the hotel tower overlooking the entire city. It was amazing! - There was even a TV that rose on command from a recessed cabinet. The views were stunning and the room was pristine. The staff were extremely helpful and responsive to any request that we had. We got a little too drunk at the Augusteiner beer hall (which is super close) and slept in past breakfast time. The next morning we thought we had missed breakfast, but the staff held breakfast late just for us to enjoy. Breakfast is huge with anything that you could possibly want. Yes, this hotel is expensive, but I think the value is definitely there and I would definitely stay here again! Absolutely recommend this place - the highlight of our entire trip!
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super welcome, fantastic 'Tower Room'. There is only one such room and it has panoramic views of Salzburg and environs. Breakfast, service, friendliness all first rate. A small hike out of town, but well worth it!
Stayed 2 nights in Dec 2018

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Staff
Amazing hotel and staff. The views were incredible. If you do stay, you should eat in the glass garden (hotel’s restaurant).
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In a city as magnificent as Salzburg, Schloss Monchstein was the number one highlight. The ever obliging staff are unforgettable wonderful. This hotel is perfection. The only problem was that they didn't make it snow...maybe we should have asked! Thank you Samantha and everyone for the days in heaven.
Stayed 3 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elegant hotel with excellent service. Especially good for a romantic getaway.
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel - very friendly staff made us feel very welcomed.
Stayed 3 nights in Dec 2018