Ratings based on 903 Verified Reviews

4.0 out of 5
81% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
for Everyone
by A verified traveler from Oklahoma

Great place to stay!

Posted Mar 28, 2017
Pros: Location and the customer service aside from the evening Black Sheep server. Also loved the huge breakfast buffet. It was delicious.
Cons: The bed and the bedding. I have stayed in other rooms so I know they have updated some of the sleep number beds just not all.
Location: By the river that has a beautiful walk, down town restaurants and bars, lots of different shops. Downtown is beautiful, lots of wonderful murals.
The hotel is an older one and the room could use some updates. My bed was a sleep number bed and only one side worked but since I was the only person staying it didn't matter to me. I am sure they would have done something if I had mentioned it as the customer service in this hotel is top notch. They want to do anything to make your stay comfortable. I had called before going and requested an upper floor and view of the river since I was coming home to visit and they did it for me and I was so pleased. Breakfast was really good and the wait staff were so helpful and quick to help. Now my only complaint about service would be in the evening at the Black Sheep, my friends and I were on the patio with other people and were neglected on the first day, I think due to under staffing, the girl tried so hard but it was busy, and ignored for a LONG time on the second night. We would have spent a lot more money and purchased food. We did get a drink and some fried pickles but it was too cool for me to remain on the porch and decided we'd go somewhere else to continue our evening. We could have gone in but the group was too annoyed at that point. However over all the hotel was a great place to stay and you can't be the price and the location to downtown was perfect. I love coming to this town and will definitely stay here again.
4 out of 5
for Everyone
by A verified traveler

Great hotel value

Posted Mar 12, 2017
Pros: The breakfast buffet was very good. The staff was great!
Cons: Bedbugs are a problem in San Angelo, but the pest services should be scheduled in a timely fashion to prevent the guests from seeing the infestation
Location: The best place for information & activities, and your first stop while in town, should be to the Visitors Information Center - a wealth of knowledge!
Our party had 3 rooms, and 2 of the rooms were comfortable, clean and problem free. We discovered that the 3rd room had bedbugs, and the staff quickly and apologetically moved us to another room. Unfortunately this room by the elevators was extraordinarily noisy, but the staff again accommodated by moving us to a 3rd room. The Sleep Number bed in this room was difficult to use, but generally functional to inflate the mattress. There was some issue with the bedding in this room causing hives, and the Sleep Number bed completely deflated overnight, so the following day the staff moved us to a 4th room. With the various issues in each room, the staff was incredibly accommodating on a weekend with almost every room in use and filled with college students in town for an arts festival.
5 out of 5
for Everyone
by A verified traveler from San Antonio, TX

Great hotel

Posted Feb 22, 2017
Great hotel and the price was right also. Loved that it had an indoor pool and hot tub and breakfast included. Room was clean. Good location in the city to get around and lots to do in the area.
4 out of 5
for Everyone
by A verified traveler from california

Isolated location

Posted Feb 2, 2017
Would recommend, breakfast was awesome, lots of options... comfortable dated room, clean, clean hotel, good staff... Dog stayed with no problem!
5 out of 5
by Shannon

Handy, clean, comfy

Posted Jan 22, 2017 on Hotels
Comfortable, convenient.
5 out of 5
by Tina

This traveler left a rating score only Posted Jan 12, 2017 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jan 9, 2017 on Hotels
2 out of 5
by Veronica

Posted Jan 8, 2017 on Hotels
Hall way smelled so bad of Marijuana it wasn't even funny! Was horrible smelling
5 out of 5
by Paul

Great value!

Posted Dec 31, 2016 on Hotels
Just a nice, clean, comfortable, friendly, hotel for a great price. Nothing fancy.
5 out of 5
by Sue Lynn Nelson

Well maintained and comfortable hotel

Posted Dec 29, 2016 on Hotels
Our stay was like being at home. The staff took care of our every need. Breakfast was great. Bed was comfortable. Everyone was friendly. The desk clerks were the best. Maintenance people did their jobs promptly and efficiently. Overall our stay was like being at home. We definitely will stay there again.